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“Friendly staff and convenient” 4 of 5 bubbles
Review of Spirit of the Smokies Condo Lodge

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Spirit of the Smokies Condo Lodge
Ranked #60 of 93 Hotels in Pigeon Forge
Chattanooga, Tennessee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Friendly staff and convenient”
4 of 5 bubbles Reviewed October 20, 2012

Great housekkeping and friendly desk clerks. We stayed 3 nights in double queen room with 3 children all under 6. Right next door to cracker barrel which we walked to for breakfast. We also walked to the wax museum from here. Wood grill buffet also right in front. 16 maybe 17 channels on the TV. Family channel, USA, CBS, ABC, fox 43, ESPN, NBC, tbs, CNN, weather, discovery, tnt, learning channel, cmt, tcm, cartoon network. Almost gave 3 stars for the very very firm mattresses and hard hard hard pillows, very under managed indoor pool area. Indoor pool area has hottub which was nice but tiles missing and black concrete floors, nasty looking windows, corroded handrails and some weird pipe trickling water into the pool was just to hard to overlook. Also, the outdoor pool was closed for the season but the door to it was open and no cover on the outdoor pool was a concern for someone who couldn't swim falling in. Water was murky in outside pool and just was scary that it was not secured.
Shower water pressure was weak. No table in our room for eating or whatever.
Flip side the room was clean. Had a great view of the wax museum and king kong. Wifi was very good in our room. Small arcade was nice for the kids for those few minutes we were in there.

Would return if pool area was remodeled and definitely would bring our own pillows.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Devenity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy2385, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review, October 22, 2012
Thank you so much for your detailed comments. We are happy to hear that you enjoyed your stay, but are sorry you were not pleased with the quality of your sleep. As I have said before, I have the same firm, pillow top mattress and LOVE it! We have also had guests offer to buy our pillows. We state this not to undermine your comments, but to point out the subjectivity of the topic. We look forward to our pool remodeling as well, and we hope to have your business in the future.
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635 reviews from our community

Traveler rating
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    158
    99
    73
    125
See reviews for
232
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Winchester, Tennessee
2 reviews
2 of 5 bubbles Reviewed October 14, 2012

It appears that the hotel has recently had some upgrades; however, they forgot several important details which make guests happy. First, the pillows and bed are like sleeping on a rock. Second, you can hear every detail from other rooms and the hall. Third, the indoor pool area needs major work, including the jucuzzi. Plus, bring your own towels; the towels in the room are small and thin. I think there is a total of 16 tv channels they dont even have NBC,so not much to watch in the evenings. Overall, for the money not a great place to stay.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ECC0623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy2385, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review, October 16, 2012
Thank you for your comments. As I noted before, these mattresses are VERY nice. I have one at my house as well, and they are pillow-top mattresses. I can definitely verify that not only do we have compliments on the mattresses and pillows, but we have had inquiries into where we bought them, so the guests could do the same, as I did with my mattress. However, as I have also said before, everyone's taste on mattresses vary widely, and we understand there may be a small percentage that do not prefer these.
We are looking forward to a renovation on the pool area very soon! Lastly, we do have NBC. We are sorry if you were unable to find it on Channel 10.
We are very sorry you were not satisfied with your stay. We want to encourage readers of this review, however, to view the many other reviews that said the exact opposite, that this was a place that exceeded the money they paid.
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Travelers are raving about these Pigeon Forge hotels

1 review
2 of 5 bubbles Reviewed October 14, 2012 via mobile

Advertised jucuzzi n king size bed. Jucuzzi only one person at a time. Bed is too hard. Towels n washcloth too thin n wore out. Hair n floor n bathroom. Only good thing about room was King Kong outside my window.

  • Stayed October 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GretaGay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy2385, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review, October 16, 2012
Thank you for your comments. The Jacuzzis in the king bed units should fit two people, but we understand that can sometimes be subjective, just like the firmness of the mattresses. The mattresses are brand-new, pillow top mattresses. As I have said before, I personally have the same bed at my home. I have LOVED it, and it's the only help for the back pain I get when sleeping. However, I understand everyone has a different preference, and we know that it is, then, impossible to please everyone. We are sorry that you were less than satisfied with your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Callahan, Florida
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed October 11, 2012

We stayed here after plans of staying in a cabin fell through. We really were only in the hotel for 2 nights and only to sleep and get ready for the day. Everything was nice and clean. The staff was very friendly. Our WiFi worked just fine. Great location! I would definitely stay here again and would recommend it to family and friends!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy2385, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review, October 13, 2012
So pleased to here that you enjoyed your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Michigan
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed October 4, 2012

This is our second time staying at the Spirit of the Smokies. We just LOVE it. Not only do we have a wonderful condo but the location is ideal. The units are always very clean and updated, staff very helpful and friendly, elevators always there when you need one. We would definitely recommend these condos for anyone traveling. Although we could have prepared our own meals as everything was provided we choose to eat out but the choice is yours to make. We will be staying there time after time on our visits south.

Room Tip: Condo rooms with kitchenettes are wonderful also have a gas fireplace in them for ambiance
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GGJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy2385, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review, October 8, 2012
Thank you so very much for your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed September 19, 2012

If you stay here and they give you room 3034 change rooms. There is no Internet in this room. It shows that there is one but when you try to connect, it doesn't work. This is so aggravating. There is no reason why a place as nice as this would have horrible wifi.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank epap318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy2385, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review, September 21, 2012
Thank you for your comments! We are happy to offer WiFi as a completely free service to all of our guests. We understand that sometimes the systems can be spotty, though are excellent for the most part. I can personally testify to it's strength as I use it every single day at my desk. Very rarely (one or twice a year) does reception temporarily cut out, and it can be easily reset by our maintenance crew. All this being said, I do think there might be some rooms, based on their location to our network connectors (on each floor) that may have a weaker signal than others. If a guest should ever receive a weak signal in his room, we would be more than willing to relocate the guest. We are sorry for your inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesboro, Mississippi, United States
2 reviews
5 of 5 bubbles Reviewed September 15, 2012

Awesome place. We have stayed here for many years. We have reservations again this November. We have never had a problem. The staff has always been so nice. Our room has always been very clean. You cannot find a better place at this price. We have recommended it to several friends and they were well pleased.

Room Tip: Higher floors back toward Gatlinburg have beautiful views.
See more room tips
  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SJ32_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cindy2385, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review, September 17, 2012
Thank you so very much for your comments. We're so happy to have loyal customers like you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spirit of the Smokies Condo Lodge

Property: Spirit of the Smokies Condo Lodge
Address: 2385 Parkway, Pigeon Forge, TN 37863-3286
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 93 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Spirit of the Smokies Condo Lodge 2*
Number of rooms: 160
Official Description (provided by the hotel):
Enjoy our tastefully decorated suites and private balconies during your stay here at Spirit of the Smokies Condo Lodge. Each suite is complete with a 32" flat screen television, mini-refrigerator and microwave, coffee/tea maker, hair dryer, iron and ironing board. We offer free wireless internet and free local calls. Other amenities include an outdoor (seasonal) pool, indoor heated pool and hot tub and large electronic game room with pool table. ... more   less 
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Also Known As:
Spirit Of The Smokies Condo Hotel Pigeon Forge

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