My wife had been wanting to zipline for a while so for our anniversary we went to Smoky Mountain Ziplines. We did not have an appointment and it was very busy, however, the staff worked us in and it only took about an hour wait! EVERYONE was awesome but the guides, Sarge and Brad, were the best! They made everyone comfortable and even made a few of the nervous customers relax. We plan on riding down on the bike in a few months so we can cruise the big boy lines! Thank you again to the staff for working us in, it was awesome!