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“Only so/so (wished it was better)”

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SpringHill Suites by Marriott Pigeon Forge
Ranked #24 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed December 22, 2010

I went to this property with high expectations and hopes since it had only been open about 7 months. When we went to check in the guy who was at the front desk that evening was very rude to us. He made it sound like it was our fault for not telling him that there was only a certain amount on our Marriott gift card. He plainly said, "Well it would have been nice to know that." Very unprofessional which saddens me because I know Marriott can deliever much better customer service. We had a great room, on the 5th floor. AWESOME location though! We could have walked anywhere we wanted to, but the weather didn't permit us to do that. I will fault the bed. It was horribly hard! My husband ended up sleeping on the couch the last night we were there because his back was hurting so much from the bed. I also did not like that if you were in bed and someone had to use the sink in the bathroom the light shown right on the bed. No door or divider to block the light. The breakfast was good. It did (as the other reviewers have stated) get really crowded after 8:00 or so. They need biscuits and gravy though on the bar or maybe some of those biscuit combos you can put in the microwave. I wish I had better things to say about our trip. Maybe the front desk clerk was having a bad night. Maybe we just got a odd bed or something. I don't know if I will go back or not. The Fairfield in Pigeon Forge and also Gatlinburg has softer beds

  • Stayed: December 2010, traveled as a couple
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Thank utkgrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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746 - 752 of 770 reviews

Reviewed December 10, 2010

Stayed here on a recent trip to Pigeon Forge. The hotel was newer and the rooms were what you would expect at a SpringHill. Would have rated our stay higher except for the noise we encountered in our 1st floor room. Don't know if it was the heat pumps outside, but definitely quite a bit of mechanical noise all night long. Maybe it's not a problem for other rooms and could have just been our location. If we could find a quieter room, we would probably stay again.

  • Stayed: December 2010, traveled as a couple
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Thank 2Trout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2010

Very clean comfortable and up to date. The staff was friendly and helpful. This is a relatively new hotel in a perfect location.

Stayed: November 2010, traveled as a couple
Thank Keith6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2010

Not much more to say beyond the title. Front desk was very friendly, breakfast was the usual, along with the big waffle iron (always happy to see that). Room was beyond clean; the bathroom fan had even been cleaned. Not a speck of dust in the place.

  • Stayed: November 2010, traveled as a couple
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Thank umukk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2010

This hotel was excellent! Very clean and new! We were told it was less than a year old and it showed! Fluffly clean bed, big flat screen T.V. , 2 awesome pools and a big full breakfast! The breakfast had everything from eggs and canadian bacon to homemade waffles with O.J...and lots more! It's also within walking distance of the strip too. We are already planning our Fall trip and we will be staying with the Springhill Mariott Again! A+!!

  • Stayed: July 2010, traveled with family
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Thank 5bigorangefans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2010

We booked this hotel very last minute and were very impressed by it! The rooms were beautifully clean and modern. The staff were very helpful and even rang the room just after we checked in to check that the room was to our satisfaction. We requested more towels upon arrival and they were with us in seconds with more towels than we asked for just in case we needed them. The breakfast was excellent and the atmosphere was lovely. We spent quite a bit of time at the pool, which again was excellent and very clean. I found the experience of staying there wonderful and I look forward to my next stay there!

  • Stayed: April 2010, traveled with family
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1  Thank geb3005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2010

We went for the weekend and had a great time. The hotel was everything we expected and more. I think it was the cleanest hotel we've ever stayed at. We were there with our three small children, and the room had plenty of space. The way it is laid out is perfect. We utilized the indoor pool around 7:30 p.m., and had the place to ourselves. It was great. The free breakfast comes with booking the room. Yes, the eating area can get kind of cramped, but it was fine for us. How long are you going to be sitting there eating breakfast after all? We saw a few people come down and take breakfast upstairs, which nobody frowned upon. We would definately stay here again!

  • Stayed: October 2010, traveled with family
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Thank kks101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#12 Family Hotel in Pigeon Forge
Price Range: $113 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Number of rooms: 112
Official Description (provided by the hotel):
SpringHill Suites by Marriott Pigeon Forge is an award winning property located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, our jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites at our Pigeon Forge, TN hotel offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TVs, and complimentary high speed Internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state-of-the-art fitness center, and 24-hour market. Our complimentary full hot breakfast buffet is a family favorite. SpringHill Suites by Marriott Pigeon Forge is an excellent Pigeon Forge hotel for meetings and events. With 1,200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams, and church groups. Guests of our hotel can enjoy a variety of activities nearby such as Dollywood, theaters, shopping, hiking, rafting, and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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