I went to this property with high expectations and hopes since it had only been open about 7 months. When we went to check in the guy who was at the front desk that evening was very rude to us. He made it sound like it was our fault for not telling him that there was only a certain amount on our Marriott gift card. He plainly said, "Well it would have been nice to know that." Very unprofessional which saddens me because I know Marriott can deliever much better customer service. We had a great room, on the 5th floor. AWESOME location though! We could have walked anywhere we wanted to, but the weather didn't permit us to do that. I will fault the bed. It was horribly hard! My husband ended up sleeping on the couch the last night we were there because his back was hurting so much from the bed. I also did not like that if you were in bed and someone had to use the sink in the bathroom the light shown right on the bed. No door or divider to block the light. The breakfast was good. It did (as the other reviewers have stated) get really crowded after 8:00 or so. They need biscuits and gravy though on the bar or maybe some of those biscuit combos you can put in the microwave. I wish I had better things to say about our trip. Maybe the front desk clerk was having a bad night. Maybe we just got a odd bed or something. I don't know if I will go back or not. The Fairfield in Pigeon Forge and also Gatlinburg has softer beds
- Official Description (provided by the hotel):
- SpringHill Suites by Marriott Pigeon Forge is an award winning property located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, our jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites at our Pigeon Forge, TN hotel offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TVs, and complimentary high speed Internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state-of-the-art fitness center, and 24-hour market. Our complimentary full hot breakfast buffet is a family favorite. SpringHill Suites by Marriott Pigeon Forge is an excellent Pigeon Forge hotel for meetings and events. With 1,200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams, and church groups. Guests of our hotel can enjoy a variety of activities nearby such as Dollywood, theaters, shopping, hiking, rafting, and more! ... more less
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- Also Known As:
- Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge