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SpringHill Suites by Marriott Pigeon Forge
Ranked #22 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Asheville
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great place to stay!!....”
5 of 5 bubbles Reviewed February 26, 2012

We enjoyed our stay here, the hotel was very clean and nice. The room was spacious. Staff were courteous and helpful in every way. The hotel is convenient to almost anything in Pigeon Forge and Sevierville. It is centrally located. Within walking distance to shopping and restaurants. Check in and checkout was done with ease. Overall, one of the nicest hotels that I have stayed in while visiting in this area.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank redbeulah0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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747 reviews from our community

Traveler rating
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See reviews for
348
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Tennessee Ridge, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 23, 2012

From the checkin, throughout our stay, to our departure, every employee without exception--guest services, housekeepers, kitchen staff, maintenance men, and general manager Mark Kuiper--was genuinely friendly, gracious, helpful and caring about our needs and comfort. My wife has MD and the accessible room features (ex: safe and clean roll-in shower) provided her a very comfortable and enjoyable stay. Truly "a home away from home." The facility and accommodations are excellent, rooms are clean and spacious--under recent reviews of this property, see the excellent review by "smithgirlTN...'CHOOSE THIS ONE!'"...she says it better and much more eloquently than me. But again, it's the outstanding and well-trained people that make (and maintain) this hotel what it consistently is, every time we stay there! We absolutely love it! And obviously so do many others! Make your reservations early and enjoy!....Forest & Linda

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ForestandLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dallas
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 23, 2012

Stayed in regular room and in handicapped. both type of rooms have a living room/kitchenette area - complete with sink and micro/fridge and some kitchen extras (no stove of course). The tv swings between the living room and the bedroom. The bathroom has the sink outside from the enclosed toilet/shower.......in a regular room the sink vanity is larger, and the enclosed part slightly smaller than the handicapped one -- in the handicapped there's a great shower w/hand shower massage, but the sink vanity is smaller.

The location is near the Christmas Place, but I'd rather be in Gatlinburg, but if you have to stay in Pigeon Forge this hotel is a nicer one, relatively new -- nothing fancy - but I think it had both an inside and outside pool, and a pretty good breakfast is served. Very nice personnel also, always helpful with tips. I can imagine this place would be great for someone traveling on business -- had a computer in the lobby and I think a fitness place, but I'm not sure on that point, I did plenty of walking, so didn't need it.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DallasPepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfside Beach, South Carolina
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed February 17, 2012

Marriott has not let me down before so when we saw the sign by Marriott, this hotel immediately was an option for the night. As a frequent traveler I rarely make reservations and wait until I am in the area I am staying in before finding sleep accomodations. Great location to Dixie Stampede, Magiquest, and The Mellow Mushroom.

Huge walk in closet, like new appliances, granite counter top in kitchen area,nice touches throughout the King Suite which we stayed in.

Service was delightful, 24 hour munchie shop in the lobby, great parking.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Coolmattguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed February 16, 2012

I have nothing negative to say about this place. The rooms as well as the lobby and other parts of the hotel were spotless. Nice gym, and much better free breakfast foods than you normally find in hotels. The out door pool is open year around and has a waterslide. The beds were comfy and the rooms had large lcd tvs. I booked thru priceline and got it about $20 less than the going rate, which I was happy with given the time of year: Thanksgiving. You can't beat the location of this place either. It's very close (walking distance) to several restaurants, stores, and activities.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Smoky Mountains National Park, Tennessee
Level Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed February 13, 2012

This property appeals to many traveler whims:
-Value
-Style
-Elegance
-Comfort
-Bountiful Ammenities
-Spacious, comfortable accommodations
-Service
Keep reading for details!

Value - simple. The lowest tier room (2-queen) is only $59 per night in February! WOW! When you finish reading this review you'll think this is AMAZING!

Style/Elegance - from the time you walk in, it's evident. This hotel is on par with Embassy Suites (a HILTON brand)! The elegant lighting and the employment of stone all around is what caught my eye before anything else. Next I noticed the elegant dark color of the furniture throughout. The dark color brings an aire of elegance to the whole package. In the suites you'll notice the nice touches such as a stainless wet bar surrounded by a granite countertop, complimented by a beveled- glass door 4-shelf pantry above. The lighting in the suite is of brushed metal with modern diffusers. The large picture window has a type of shade that allows full sunlight in while affording total privacy. I've never seen this before. The headboards complimenting the beds are of a dark wood, mounted to the wall. The lavatory in the bathroom is of granite. The flooring in the bathroom is not one I've seen before, but textured tile of some sort - unique. The walls are of a textured finish with elegant pictures.

Comfort- Where do I begin? The wonderful, ambient/"cozy" lighting? Having 5 pillows on the bed and more in the closet? The dreamy pillowtop mattress? The triple-sheeted duvet was exquisite, too! The water temp in the bath is without flaw. Nice and hot. The shower head and water pressure are great! The couch/sofa bed is quite comfortable to sit on...no experience with it in it's usage as a sleeper. The chair in the den is quite comfy, too! The feeling of actually walking from one room to another as opposed to being in a room with two beds seeing all points from the door is WONDERFUL! No cramped feel here! Something that I've never seen until I stayed at this hotel is this: the big picture window actually opens! Now, there's a stop at the top to prevent potential accident; but it's great to let in fresh aire!! Also, as with many newer hotels now, the theremostat is located on the wall and easily adjusted. As for the TV, it's an LG 42". Here's the best part. It's one TV but on a swivel so that you can watch in from either the "den" or the "bed" area!

Bountiful Ammenities- Let's start with Wi-Fi. QUICK & EASY. Enough said! Also, they have a wired setup at the desk with cable included, and wired provisions at the bedside if you have your own ethernet cable for your laptop. Lots of internet hook-up options! There are plenty of places in the breakfast dining room to sit with a media device to surf to your heart's content! There's a curved bar-style stand in the area with outlets just perfect for such use. If you don't have your own device, there's one available in the public area as well! Also, there are plenty of power outlets throughout the suite! I mean, really! A lot! If you're in need of a hair dryer, you'll find one in the closet along with an iron and ironing board. If you don't know what you'd like to do in the area, there are plenty of stands & lighted boards that show available activities, places to eat, etc., in the area - a nice touch. As for breakfast...something for everyone. One thing I noticed that's different is that the oatmeal is already prepared for us instead of us having to mix it. Also, they offer brown sugar, raisins, & WALNUTS with it! The walnuts make great waffles when you add them to the mix at the waffle station. The countertop refrigerator houses two types of milk, 2 types of yourt. There is hot scrambled eggs, sausage or canadian bacon, cereals, apples, banannas, muffins/bagels/bread, pastries (elegantly presented...not like in cupcake wrappers!), various juices and coffee, of course. Also, there's a full excercise room (see pictures). Microwave, fridge - standard. Also, at the bedside table there's an IPOD DOCKING STATION!

The POOLS/HOT TUB deserve a separate, more detailed description. The outdoor pool area houses a nice shallow pool, a corkscrew slide, and a hot tube with the elegant touch of fresh water running into it constantly (see pictures). As for the indoor pool area, NICE. Again, about 4 1/2 feet deep...nice and easy. Nice and warm in there....wouldn't take long to warm up in winter weather if you wanted to get in the hot tub....just a quick jaunt to the indoor pool area. Nice "cubbies" to put your personal items in, fully stocked towels shelf - complete with a "dirty" towel hamper beside it. The windows in this enclosure are wonderfully placed for plenty of natural sunlight. There are plenty of loungers for those who want to stretch out and relax, plus plenty of chairs with corner tables for sitting and chatting. Also, here's the best part - the music and ambience in the this room make all your cares melt away! It's great!

Spacious - I don't know the square footage of these suites; but I do know they are QUITE ROOMY. Also, it's very nice to have a chest of drawers (3 high). There's on additional drawer in the bedside table to store things. Also, there's a huge WALK-IN closet in the room. You could almost put a blow-up bed in there it's so big! Nice! The kitchenette has plenty of storage for dry foods, plus a large fridge (NO FREEZER). The den area has seating for 5 people, easily. There's a sofa bed, chair, plus the chair at the desk. The bathroom is separated from the lavatory...both of which have plenty of space. The lavatory has plenty of space, plus an extra shelf above it! All of this space makes it very easy to keep your luggage out of the way to give the suite a perfectly organized and clean feel.

Service - Great from the start. The front desk is most helpful in getting the best rate possible (always try both the website and caling the desk). They are quick at check in. They call you after you've had time to settle in to see if everything is to your liking or if you need anything else. Great little extra! All through the day all associates greet you. At breakfast, the items are KEPT FULL even as it gets close to the end of breakfast. To me, that's "over the top" because a lot of places will let it run down as it gets close to the end. I've been in hotels and had to actually wait for main items, such a scrambled eggs! Not here! Also, there's pride in the work here. I went down after breakfast to get pictures of the breakfast area and the girl commented, "OH! I'm glad you didn't come to take pictures before I got done cleaning 'my' tables! I'm not done with 'my' floor yet, though!" PRIDE in her work! This was the same one who worked herself crazy keeping everything full at breakfast! Great, great service here!

Keep this in mind when considering this hotel. I live in the area. This was a STAYCATION WEEKENDER. I could have chosen any of 95 hotels in the area; and I CHOSE THIS ONE. It was a BULLSEYE! I will be back again and have already started recommending the brand to others!


Take a look at my pictures (for many more photos, cut & paste link below for my TRIPWOW slideshow) for more details, or you are free to email me.

http://tripwow.tripadvisor.com/tripwow/ta-042a-8f1e-4ef1?ln

-Stephanie

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Soundsgood2me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SW Virginia, USA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 1, 2012

Our family spent a long weekend in Pigeon Forge and were so pleased with this hotel. First off, the price was RIGHT! Maybe because it's the off season?? The front desk staff was always available, friendly, and helpful. The hotel is very clean and beautifully decorated. The room was large and very clean with a fridge and microwave. The beds were so comfortable and lots of fluffy pillows. There is an indoor pool AND an outdoor pool. My favorite part though was the outdoor hot tub! I loved being outside in a hot tub in January. The complimentary breakfast was very good with both hot and cold offerings. We would definitely stay here again!!

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WeasersWife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Property: SpringHill Suites by Marriott Pigeon Forge
Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Pigeon Forge
#8 Romantic Hotel in Pigeon Forge
#12 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Number of rooms: 112
Official Description (provided by the hotel):
SpringHill Suites by Marriott Pigeon Forge is an award winning property located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, our jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites at our Pigeon Forge, TN hotel offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TVs, and complimentary high speed Internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state-of-the-art fitness center, and 24-hour market. Our complimentary full hot breakfast buffet is a family favorite. SpringHill Suites by Marriott Pigeon Forge is an excellent Pigeon Forge hotel for meetings and events. With 1,200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams, and church groups. Guests of our hotel can enjoy a variety of activities nearby such as Dollywood, theaters, shopping, hiking, rafting, and more! ... more   less 
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

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