Tra la la la la la, la la Trolley.
Range of Service: 5 out of 5
The trolley service offers a very good range of service. The trolley goes all the way north to the Courthouse on Bruce Street in Sevierville, and goes as far south as the Gatlinburg Welcome Center. The meat of the service, however – is probably going to be right there on the Pigeon Forge Parkway. Split between a north route and a south route, the “hub” for all of the lines is at Patriot Park in the Old Mill District. To sweeten the deal, there is a route that goes just to Dollywood and Splash Country. If you want to bypass the parkway and end up close to Walden’s Landing, I would personally suggest the Wear’s Valley route. In a recent trip to the area, I got to know all of the lines very well due to a slight motorcycle mishap that left me transportation-less, except for said trolley service. Look for the little signs and shelters with the happy bear on them.
Price: 5 out of 5
One way fares are 50 cents for all routes except for the Galtinburg route, which is 75 cents. Fare is payable via cash only. The drivers do not make change. I’m not sure if they offer a daily or multi-day pass.
Customer Service of Drivers: 5 out of 5
The drivers are all nice, and the ones I encountered were all in their late 50s or early 60s. They drive carefully, and make sure that all customers have boarded or alighted before continuing on their route. I observed one of the drivers very nicely and patiently helping a customer in a wheelchair. If you just tell them where you want to go ahead of time, they will make sure that you know without a shadow of a doubt when your stop comes up. Honestly – each driver that I encountered (Dollywood Route, North Pkway, South Pkway, Wears Valley, and Courthouse) was courteous, professional, and friendly.
Condition of Trolleys: 5 out of 5
All of the trolleys were very clean. The seats in the “trolleys” are wooden benches and are not too comfortable for long periods of time, but that should not discourage you from using the system. The seats in the large converted passenger vans are fabric and more comfortable. Seemingly, all of the vehicles are accessible, but I would double check with the company if you have a specific request or route in mind.
Frequency of Service: 4 out of 5, dependent on route
If you stay on the parkway, you’ll have no problem, because the trolleys run every 15 minutes or so. If you have to make your way to one of the resorts on the courthouse route, I think that the trolley frequency becomes less frequent as the night wears on (every 30 to 45 minutes?). The trolley stops are easy to spot with the little bear signs on them, and there are also a large number of shelters that clearly say, “Fun Time Trolley”.
Overall: 5 out of 5
Efficient and friendly service in an oft-congested area makes getting from one point to another pain free and extremely cost effective.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.