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“Overall, this was a pleasant stay!”

Review of HOOKED ON COWBOYS

Hooked On Cowboys
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Average
20 reviews
Hooked On Cowboys
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Hooked On Cowboys
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Hooked On Cowboys
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Hooked On Cowboys
Screened Deck at Hooked On Cowboys
Hooked On Cowboys
Hooked On Cowboys
Hooked On Cowboys
Hooked On Cowboys
Hooked On Cowboys
Hooked On Cowboys
Hooked On Cowboys
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Hooked On Cowboys
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Overview
Cabin -
2 Bedrooms, 2 Bathrooms, Sleeps 8
Pigeon Forge, Tennessee

Reviews from our community

Average - based on 20 reviews
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Reviews from our community

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Raysbabe
Columbia, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't Waste Your Money on American Patriot Getaways”
Reviewed March 23, 2015 for a stay in March 2015
1
person found this review helpful

We saved for a year, and then purchased 9 nights in American Patriot Getaways cabin, Hooked on Cowboys. (AMERICAN PATRIOT GETAWAYS OFFERS ONLY NON-REFUNDABLE STAYS)
Upon arrival, we found the cabin overrun by red wasps. They were EVERYWHERE. Our son is allergic to their stings, and if he is stung, it's an automatic rush to the nearest emergency room. My husband spent an hour killing wasps before we could even go inside. He killed about 100 wasps that first night. We fought with wasps our entire 10 day stay. (There were also bugs and 2 scorpions).
We also found that the cabin has sulfur water. There was no mention of well water or sulfur water ANYWHERE in the cabin description. This was a terrible discovery. Who wants to drink sulfur water?! A warning would have been nice.
The door handles were so worn out that you had to hit them with your fist to make the latch pop back out and close properly. (We learned this after many irritating triesto lock the doors.) One of the dead bolts was broken and the children could not get out of that door, no matter how hard they tried. FIRE HAZARD!!! There was only one smoke detector in the entire cabin.
There was only one battery in the dvd remote. Many lightbulbs were out. There were missing pull chains on all of the ceiling fans, and this made it impossible to change the fan to a desirable speed. There were dirty dishes in every cabinet. One of the utensils still had a spaghetti noodle stuck to it. There was only one hand towel in the entire house (sleeps 8 people), and it was a kitchen towel. There was only one kitchen wash cloth. The gas grill was broken and completely unusable. The phone in the cabin was duck-taped together, and the static made it almost impossible to hear whoever you were trying to talk to.
The extra clean towels were under the bathroom sink, laying on top of the plunger. (I've never seen someone store their plunger under the bathroom sink, and I certainly wasn't about to use a towel that was touching it!?)
There were only two fitted sheets in the entire cabin. All of the others were top sheets that wouldn't stay on the beds.
The CD player was broken. You could, however, use it to listen to static.
The satellite TV did not work in the guest bedroom. The TV's were the old box style and tiny. When we arrived, there was a Dish Network message showing on the TV that the bill was unpaid. Three days after we arrived, the satellite TV was turned off. We had to call and complain before they paid the bill and turned it back on. There were two different fireplaces pictured on the website photos, and there was actually only one fireplace in the cabin. The outside trash can was broken (so was the inside trash can). The raccoons were able to easily open the trash can and spread trash everywhere each night.
We will NEVER use American Patriot Getaways again. When I called them to tell them about these problems, they sent someone several hours later. The problems were not ALL fixed. When I told the customer service rep that we would NOT be using them in the future, her reply was, "Aww, ok." This rental was a TERRIBLE rip off. BEWARE!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Good Microwave
Liked least: Red Wasps over-running the cabin
Traveling group: Other
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 2, 2015
Raysbabe,
Thank you for submitting a survey about your stay at Hooked on Cowboys. We appreciate your feedback, but regret to hear that you did not enjoy your 9 night stay in the cabin. We manage privately owned vacation homes in the Smokies and take our guests' satisfaction seriously. We have notified the homeowner and their maintenance person about your survey issues and our manager will be inspecting the cabin personally. We researched your stay history with us this morning and located where you reported some, but not all, of the complaints you had listed here. We have created a work order for the additional items in your survey posting and will be following up on those when the cabin checks out this week. We do show that maintenance was dispatched to rectify the issues you did report during your stay including needing new batteries in the remove to the DVD player, adjusting door knobs, replacing light bulbs and telephone having tape on it. We also show where we dispatched the pest control company the third day of your stay on 03/16 for wasp treatment. American Patriot Getaways manages privately owned cabins, so we were unaware of any missed payment by the homeowner on the TV subscription before you called. We apologize for any interruption in service and we did notify the homeowner as soon as you phoned so they could make payment and restore the TV signal. We don't want our guests to experience any problems with service during their stay, but we are here to help if you need us. We work hard to keep maintenance persons, pest control, housekeepers, and a variety of sub-contracted repair persons on call to handle anything that comes up. If you need anything during your stay just be sure to let us know. We are happy to do whatever we can to make sure your stay in the Smokies an enjoyable one. We do offer our guests one time date changes and relocations as necessary. We also refund outside of 30 days unless the reservation was made using a promotion. Promotional booked stays are non-refundable. This is typical of renting vacation homes in our market. A home is not interchangeable like a hotel room might be and longer cancellation periods are required in order to provide an opportunity for the property to book again. We would love the opportunity to earn back your business. Please contact our manager here: matt@patriotgetaways.com. We would like to offer you some accommodation for your next stay in the Smoky Mountains. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AL
Reviewed February 7, 2014 for a stay in January 2014
3
people found this review helpful

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Feb 7, 2014
I am sorry that you were not pleased with your stay in Hooked on Cowboys. You mentioned snow and ice and that was definitely the main issue. When winter weather causes hazardous road conditions, our management team works together with the reservation department to contact incoming guests making them aware of the road conditions. I looked up your reservation in our system and the notes in your reservation indicate that the reservation department attempted to call you several times and the notes indicated that they had put a 'hold' on an alternate cabin for you in case you wanted to move. The previous guests had not been able to leave at the proper checkout time due to road conditions. Later in the day they called and said they were able to get down the mountain and they had vacated the cabin. We sent housekeeping immediately to get the cabin ready for your arrival. An 'alert' was put into the system so that when you tried to get your lockbox code, your call would be routed to the front desk check-in person so they could make you aware of the icy roads and to tell you that the housekeeper weren't finished getting the cabin ready. While you saw this as an aggravation, it was done to keep you from attempting to get up to the cabin on icy roads. The housekeepers were late because we were trying to provide good customer service to the previous guests by allowing them to stay a little later until the roads were better.

All our linens are professionally cleaned and every bed is stripped and made up with clean linens after each guest leaves.

I'm sorry you felt our customer service was poor, but I assure you we were trying our best to keep you and our other guests safe.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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AL
Reviewed December 12, 2013 for a stay in November 2013

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Reviewed February 7, 2013 for a stay in January 2013

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Reviewed August 9, 2012 for a stay in June 2012

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Recommended for:
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MS
Reviewed August 2, 2012 for a stay in May 2012

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Would I recommend this vacation rental to my best friend?  
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Reviewed August 1, 2012 for a stay in June 2012
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Would I recommend this vacation rental to my best friend?  
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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