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“Wonderful!”

Review of MOUNTAIN MAGIC

Mountain Magic
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Mountain Magic
Exterior Side View at Mountain Magic Mountain Magic
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Very good
20 reviews
Mountain Magic
Exterior Side View at Mountain Magic
Mountain Magic
Mountain Magic
Mountain Magic
Mountain Magic
Mountain Magic
Mountain Magic
Mountain Magic
Mountain Magic
Mountain Magic
Deck with Rocking Chairs and View of the Smoky Mountains at Mountain Magic
Mountain Magic
Mountain Magic
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Overview
Cabin -
1 Bedroom, 1 Bathroom, Sleeps 3
Pigeon Forge, Tennessee

Reviews from our community

Very good - based on 20 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
kweazil
Clemmons, North Carolina
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Waaaayyy too far if you want to make it to town at all”
Reviewed September 19, 2012 for a stay in September 2012

My husband and I rented Mountain Magic from American Patriot for our honeymoon and arrived the day after our wedding. By the time we got to Pigeon Forge, it was around 8 pm. By the time we got to the cabin, it was at least 9 pm. The first road on the map is labeled wrong and we ended up going the wrong way for quite a while before realizing it. On the way to the cabin, there were people milling around on the side of the road ... they had ripped and torn clothes and some without shirts at all. It felt like a scary movie.

The road to the cabin is winding and the cabin is absolutely secluded and isolated from all of civilization, except the cabin next door that is right on top of it - all very creepy. When we arrived, that cabin was blaring music so loud it could be heard from our cabin. The cabin itself appeared to be clean and nice, but it didn't look like there was much of a view with all the trees.

We contemplated going back to town to eat and determined that we would - that took about 30 minutes considering we don't know the roads and really struggled in the dark with unfamiliar territory. After getting back to town, we knew that the cabin was just too far for us and we were exhausted so we checked into the Hilton and would recommend that to anyone!!

The next morning, I called American Patriot and was on hold for several minutes before talking to a sales rep. I told them that we wanted a refund and would not be staying in the cabin because we were misled about the distance from town. I had originally asked for a cabin in between Gatlinburg and Pigeon Forge, but ended up with this place in the middle of nowhere. The sales rep would not issue a refund and I asked to speak to the General Manager. I spoke with Matt who was instantly combative and unapologetic. He did offer to give us another cabin, but at that point, we were already settled in the hotel and out for the day so unable to return and check out without being charged for an additional night.

I think that my experience could have been better if Matt had been a little more understanding. He laughed at me and made me feel like he was so happy that he had my money and no way was he going to refund anything. I would not recommend American Patriot to anyone based on his attitude and behavior towards me.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
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Traveling group: Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 18, 2012
I am sorry you were unhappy with Mountain Magic. It is one of our 'deluxe' cabins and has a nice view. As you can see from the other ratings, most of our guests who stay there love the cabin. Mountain roads can be a challenge especially at night. I have checked the map and it is correct. We keep the radio on in the cabin as a safety precaution to deter someone from breaking in. Most rental companies in the area do this. Since Mountain Magic is a 50% off cabin, there are no cancellations or refunds. The 50% off cabins are a great value, but there are some restrictions that are clearly stated in the Lodging Policy and on the website. In spite of this, Matt did offer to move you to another cabin since you didn't like Mountain Magic. Once you declined his offer to help, there really wasn't anything else he could do. Staying in a cabin in the mountains is a wonderful experience and I'm sorry you missed the opportunity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mo
Reviewed July 13, 2012 for a stay in May 2012

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SC
Reviewed June 27, 2012 for a stay in April 2012

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
fl
Reviewed May 25, 2012 for a stay in March 2012

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Edgewater
Reviewed March 2, 2012 for a stay in February 2012

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Georgia
Reviewed February 12, 2012 for a stay in December 2011

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ohio
Reviewed February 9, 2012 for a stay in December 2011

Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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