Staff friendly. But, room in general state of disrepair. Definite plumbing problems with water not draining from tub, no way to retain water in sink, commode outdated and had to sit carefully as seat would "slide" creating possible pinching hazard. Also, tank did not fit the commode seemingly to be precariously balanced. Tub was either very old and/or dirty and shower curtain was badly stained. Also, we had to us a piece that was no longer attached to the heat/AC to keep curtains in place for privacy as the AC/heat unit blew straight up causing the curtains to billow out from the window, i.e., no privacy at all. In addition, the room was either too hot or too cold - no consistent control of the temperature.
Upon arrival, water in sink was very slow in getting hot. On morning of departure, there was NO HOT WATER TO SHOWER WITH. Entire facility in dire need of repairs and upgrades. This was a family weekend getaway with two rooms being booked. In one of the rooms, the tub would not drain from showers the previous evening.
We were informed it was the company's policy to not offer refunds or compensation in any way. Needless to say, some members of our party had to choice but to start their day and drive home without bathing. We will NEVER consider choosing this hotel again if we visit Pigeon Forge again.
I hope this is not an example of most hotels in Pigeon Forge.
- Official Description (provided by the hotel):
- Motel 6 Pigeon Forge - Dollywood Lane is located off US-441. Pigeon Forge Outlet Mall and Dollywood/Dixie Stampede are nearby. Rooms include free Wi-Fi and micro-fridges. Select rooms have a Jacuzzi Tub. Enjoy our seasonal kiddie pool and truck parking. ... more less
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- Also Known As:
- Briarstone Hotel Pigeon Forge