Our family booked a trip through Expedia for the Quality Inn & Suites at Dollywood Lane in Pigeon Forge in Tennessee. Expedia did not notify us that the hotel had a strict no pets policy. We make our trip from three states away and arrive only to be told there are strictly no pets. We own a 4 pound toy Poodle however the front desk clerk nor the supervisor would allow us to take our pet in and simply told us our dog had to "stay in our vehicle" for the duration of our stay (which was 3 days). The dog was allowed in the hallways of the hotel and on the property but not allowed in the room itself. We understood policy is policy however being that heartless over a 4 pound animal that would of been put in her kennel for the night and in the air condition verses being left in a truck would of been a nice way to show customer service. Every hotel was booked solid for the 4th of July and there was no where else to stay plus the hotel tried to fight charging us a fee if we cancelled our reservations. The rooms were not the best rooms by far either. Over all it was a horrible experience. Animals need a voice too. Luckily after much hassle to avoid a cancellation fee through the hotel and find an opening for the remainder of our trip the Quality Inn on the Parkway down the road was very pet friendly and their rooms were 100% better.
- Official Description (provided by the hotel):
- Kids heated splash pool, outdoor heated pool and hot tub, indoor pool and hot tub, full hot breakfast, king/queen beds, trolley service, refrigerator, coffee maker, hairdryer, iron/board, microwave, 32" flat panel TV in every room, restaurants, Dollywood Lane/traffic light 8, value vacation packages. ... more less
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- Also Known As:
- Quality Inn & Suites At Dollywood Lane Hotel Pigeon Forge
- Quality Inn And Suites At Dollywood Lane
- Quality Inn Pigeon Forge
- Pigeon Forge Quality Inn