We needed to exchange one of our timeshare through Interval International for a unit that could handle 8 people and this resort offered us that. We immediately reserved it only to find out upon our arrival that a mistake was made and the unit only could handle 6. They refused to admit that they made the mistake as we later figured out that the unit we reserved was a 2 bedroom with a lock-off unit attached and they rented our lock-off to another couple. The office is run by the timeshare sales agents and they leave early so when we arrived we were left with 8 people and 6 beds and no help until the following morning when the office opened. The next morning we were told that we could leave and find another place to stay at our expense? Having no other recourse we went out and purchased blow-up beds. The unit itself was modern and clean but you could see it was constructed very poorly....tiles lifting, faucets hanging on by a thread etc. I was under the impression that we would be in the mountains but our view was of a huge parking lot. We knew that there was something strange going on when we saw all the sales agents available to sell you a timeshare and we watched the entire week as there were huge machines on the property to make you think they were actually building units when not one of the machines actually moved the entire week.....we did go back to another resort 8 months later and took a ride by this resort and the machines were still in the same spot and nothing had been worked on since our prior visit. Our first clue should have been when we arrived and the only sign for the resort was a board with a sheet of plastic with writing on it saying the name of the resort. I did contact their main corporate department in Branson Mi and they seemed helpful but had no clue as to what was happening in Tenn. nor did they make any apologizes for any problems that happened there; they acted like it was some distance disturbance that didn't concern them. I would not recommend this 2 building resort to purchase or rent or exchange.
- Official Description (provided by the hotel):
- With a beautiful location in the foothills of the majestic Smoky Mountains, Capital Resorts vacation homes in Pigeon Forge offer excitement and spectacular scenery. The Lodges at The Great Smoky Mountains provides family luxury in a cabin-style setting with spacious floor plans. Numerous amenities are available, including lodges with up to three bedrooms and three bathrooms, fireplaces, coffee makers, DVD players, fully-equipped kitchens with dishwashers, wireless Internet access, cable TV, sleeper sofas, washers and dryers, outdoor fire pits and free use of amenities at The Pigeon Forge Community Center. ... more less
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- Also Known As:
- Grand Crowne Resort At Pigeon Forge Hotel Pigeon Forge