My sister-in-law, mother-in-law, daughter,neice and myself booked a special spa day for our trip to gatlinburg. We were staying at resort that had a spa but they couldnt accomidate us all at the same time so we found this spa that sounded like it would work for us. When we got there we were met by the manager Pat who said the water was off at that location but we could go to their other location at Pine Mountain and have our day still be done. We followed her all the way across town and when we started talking to the girls there we found out that this location was actually open all the way and it didnt have all the supplies it needed. I get a pedicure twice a month but we did a package with pedi facial and massage so I went ahead and had one done.. it was horribile they didnt even have nail polish remover that would take off my polish.. disappointed in the massage and when we went to pay Pat had left as had everyone else leaving one girl to ring us up who didnt know how. We had to drive back over to their other location just to pay!! They didnt offer us and discount as compensation for all the incovenience and they over charged us!!