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“Excellent stay!”

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RiverStone Resort & Spa
Certificate of Excellence
Reviewed May 26, 2014

We stayed for 4 nights right on the golf course and thoroughly enjoyed the pool, lazy river and game room. The condo was very clean and comfortable. Surprisingly quiet as well. The front bedroom is as dark as midnight even at 2 pm. Which is really great for those needing to " rest up " on their vacation. The decor was very nice but the kitchen was understocked. No spoons or mixing bowls. The fireplace was a very nice touch on the cold rainy nights. We did not have a chance to enjoy the front screened-in porch area ;but, if had the chance would certainly return again.

Room Tip: We enjoyed being on the golf course side, lower level.
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  • Stayed: May 2014, traveled with family
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1  Thank WJB12311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this reviewResponded June 10, 2014

Dear WJB12311
Thank you for staying with RiverStone Resort and Spa! We are very happy you had such an enjoyable time with us and had a chance to check out the resort amenities. We hope to see you on your next visit to Pigeon Forge. Thank you!

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454 - 460 of 796 reviews

Reviewed May 22, 2014

My husband, three kids and I had a pleasant experience at River Stone. At first we were all a bit skeptical, but the two bed/ two bath condo did not disappoint. Everything was fresh and clean upon arrival. The rates may be a little pricey but we were able to use a promotion code found on the website, which made it more affordable. There aren't many things to do on the premises; however, the pool, game room and gym are open 24hours. Although the pool did get crowded at times, my kids still enjoyed it. Overall, I would definitely return and also recommend to others!

Stayed: May 2014, traveled with family
1  Thank mlwiggins75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this reviewResponded May 26, 2014

Dear mlwiggins75,
Thank you for choosing to stay with RiverStone Resort and Spa! I am very happy to hear the 2-bedroom, 2-bathroom condo worked out extremely well for you and your family. It sounds like you had plenty of room and everything was fresh and clean to your liking. We hope to see you on your next visit to Pigeon Forge! Thank you!

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Reviewed May 18, 2014 via mobile

This place is not as nice as it puts out to be. And way to pricey 1000 for 3 nights for what nothing sheets had stains fireplace didn't work and was in the 40s here. Will not ever recommend this place to anyone. Front desk was very rude. I wouldn't give it one star if I didn't have to. Do not stay here its a rip!!!!!!!

Stayed: May 2014, traveled with friends
10  Thank halley s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this reviewResponded May 26, 2014

Dear halley s,
I am so sorry to hear about your experience with us. I was informed by our Front Desk Manager about your fireplace issues. I want to reassure you we have carbon monoxide detectors in each unit and there was without a doubt no leak in your unit. I understand you felt the need to call the Pigeon Forge Fire Department who also reassured you there wasn't a leak. I don't have any record of your complaint about the sheets as we can always provide more linens and towels for you at your convenience. I was surprised to see your review stated we were awful and you would never stay with us in the future when your reservation was originally a two night stay and then the day of check out you extended your stay one more night. I hope that means we were able to turn your experience around with us since you added an additional night. Have a great day!

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Reviewed May 15, 2014

We spent 2 nights here on a quick trick to Pigeon Forge and everyone in our party thought the resort is amazing. We were upgraded to a 3 bedroom condo (had originally booked a 2 bedroom) and it was gorgeous. The condo was very spacious, nicely decorated, well stocked and we had a great view of the river off the large balcony. We loved the underground parking (located directly under the condo buildings) and it was nice to be able to come and go in the rain without getting wet. The heated lazy river and indoor swimming pool were both fantastic and not at all crowded during our stay. There was also a large playground that looked like fun. The resort is as nice as staying in a cabin and you get to avoid the crazy mountain driving.
We returned home and realized the next day we'd left a tablet computer and clothing behind in a drawer and contacted the resort and they had our belongings at the front desk and were very helpful and it is in the mail coming to us now. We will definitely stay here again and will recommend it to others.

Room Tip: Condos with the river view are great!
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  • Stayed: May 2014, traveled with family
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1  Thank JennInFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this reviewResponded May 16, 2014

Dear jennsimp,
Thank you for staying with RiverStone Resort and Spa! We are so happy to hear you all had such a wonderful time here at the resort. Our housekeeping team is one of the best around and I am glad we were able to get you the tablet right away. We look forward to your next trip with us and hope to see you soon! Thank you!

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Reviewed May 14, 2014 via mobile

I planned a girls trip for my cousins, Aunt, Mother and I. Usually planning such a trip can be a bit stressful, but I had stayed here previously and knew we had a wonderful trip ahead of us. The condo we stayed in was amazing (we rented through a private owner via VRBO) and we all had spa visits scheduled. Although the spa is pricey, it is beautiful and relaxing. Word of advice . . . If you schedule a massage and would like a female or male to do your massage, specify when you book. My cousin was not aware she would have a male and had an uncomfortable experience. Other than that, we all enjoyed the spa. We utilized the fitness room and the lazy river area as well, which were both very nice. The lazy river didn't have any towels available though. When we asked, they said it would be a while before they would have more towels out, but no towels ever appeared and we were out for several hours. Outside of those two minor issues, we had a wonderful time and will definitely be back. Riverstone is hidden gem. Its location is perfect and close to many different restaurants, shopping and activities in Pigeon Forge.

Stayed: May 2014, traveled with friends
2  Thank LeeAnn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

Nice place to stay, convenient to everything, nice views.
Pool was a little drafty, spa expensive, but, nice place.
No restaurant on site, but, several in walking distance.
Fun family trip, enjoyed the area. Good for kids.

  • Stayed: April 2014, traveled with family
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1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this reviewResponded May 15, 2014

Dear Chris M,

Thank you for choosing to stay with RiverStone Resort and Spa! We hope to see you and your family again next time you visit Pigeon Forge! Thank you!

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Reviewed May 6, 2014

After searching about 15 to 20 places to stay lease spa and resort. Could not be happier that we did. The customer service all the way around 100% perfect. The customer service at the spa and beyond anything you ask. Our room overlooked the creek and we could sit on the about me in the evening and enjoy the sounds of the river, the crickets and the frogs. The room was exceptional... Clean all the way around and well stocked with everything we need for the few days were here. The room had a full kitchen with all the pots pans, silverware, glasses and cooking utensils you could ask for. The rooms also came with a washer and dryer.
Let me emphasize again, use their spa. The staff at the spa went above and beyond, they were wonderful to work with.
WE WILL STAY HERE AGAIN!

Room Tip: Pick a room that faces the river
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  • Stayed: May 2014, traveled as a couple
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1  Thank DougDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this reviewResponded May 15, 2014

Dear DougDeb,

Thank you for your recent stay at RiverStone Resort and Spa! Thank you very much for taking time to visit our onsite amazing Spa! We hope to see you back here relaxing very soon! Thanks!

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Additional Information about RiverStone Resort & Spa

Address: 212 Dollywood Ln, Pigeon Forge, TN 37863-3903
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 53 Specialty Lodging in Pigeon Forge
Price Range: $171 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — RiverStone Resort & Spa 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Explore the essence of the Smokies in a beautiful one to four bedroom condo with spacious rooms, custom furniture, flat-screen TVs, full kitchens and fireplaces. Relax at lazy river, indoor pool, and at our spa. Located just one mile from Dollywood. ... more   less 
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Also Known As:
Riverstone Hotel Pigeon Forge

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