The accommodations are the star here. Clean, beautifully and richly appointed, incredibly designed, and very smart!!! If you stay here, you are going to feel as if you are at home. They have pet friendly and non-pet friendly rooms. Even if you get a pet friendly room, you would never know it. They never smell, are never torn up or stained up. The cleaning of the pet friendly rooms is truly incredible.
Just slightly under the accommodations are the swimming facilities. They have a river pool designed by the Disney designers, and a glassed in pool, that when it's warm enough, they can roll back the ceiling and have it open air. Excellent swimming pool areas.
The lobby (especially at Christmas time) is gorgeous!!! Absolutely beautifully appointed.
The game room is okay. Expensive to enjoy and not very much in there. They could really use some sprucing up in this room.
They have an exercise facility, but did not see it this stay. I assume it's well kept.
They also have a very expensive spa as well. Have not experienced it, but am pretty sure it would be nice.
Now about the service. The front desk staff is great. Wonderful management and front desk staff. However, here are the negatives. Number one........they do NOT have salt and pepper in the rooms. The management should really get some tiny throw away "starter" salt and pepper shakers for those that don't bring their own. I had to make a second trip to the store to get salt and pepper, which was an necessary waist of a very short time stay. That's an easy fix if they would just do that. Now the wonderful front desk staff went in the back and scrounged up a few packs of restaurant salt packs, which was very kind, but not sufficient when cooking several meals during your short stay. Very thoughtful though, and trying to go the extra mile. Number two......every time we stay at this resort we end up having issues with the door keys and locks. THAT is VERY frustrating. Not sure what is up with that, but I recommend that they look into that issue very soon and get that fixed. No one wants an hour or more consumed with running back and forth, and waiting for multiple trips of workers on the door and stuff. That needs to be addressed and fixed.
All in all, this place is first class, incredibly nice, fantastically awesome !!!!!!!!! Excellence, excellence, excellence......Wonderful memories over the times stayed here.
- Official Description (provided by the hotel):
- Explore the essence of the Smokies in a beautiful one to four bedroom condo with spacious rooms, custom furniture, flat-screen TVs, full kitchens and fireplaces. Relax at lazy river, indoor pool, and at our spa. Located just one mile from Dollywood. ... more less
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- Also Known As:
- Riverstone Hotel Pigeon Forge