I went to Pigen Forge and checked in and then went to hit the town with my daughter. We came back close to 11 p.m. and I noticed the room smelled bad but thought we were just sleeping so no big deal. I woke up to use the rest room at 4:30 and found 100's of ants all over the sink and bathroom area (on my toothbrushes / toothpaste / cell phone etc... I checked the beds to make sure we were not sleeping in them. went to the front desk to tell them I wanted moved he was not willing to at first but after explaining the usituation he did. So from 5 a.m. I packed and then moved the items to a new room. I myself wanted to speak to the manager and was told he would be n at 7. So I drank coffee in the lobby while my kids slept. By 9 the manager still had not shown up so I did not go to TN to wait in a hotel lobby so we went sight seeing. I left my number and told him to call me when he came in and I never got a call. I called back to the hotel at 2:30 and was told he would not refund my money because I actually had 2 rooms. I said yeah bt one was full of ants and I never got a good night sleep because I had to remove all my stuff. Then was told well my daughter slept in there, I said yes because I wanted her to get rest so she would not be tired the next day. They ran out of food in the lobby for breakfast also, the female (not pleaset at all) at the front desk said we already put out 2 dozen donuts and not putting out more. Well you probably had 30 rooms booked and2 dozen donuts??? While I was waiting for the manager in the lobby , she had 2 of the donuts and the mainteneance man had 2 alos. so I guess they feed the workers and screw the customers... AWFUL HOTEL AND SERVICE
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