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“Awful please read”

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Golfview Vacation Rentals at GolfView Resort
Certificate of Excellence
Douglas, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Awful please read”
Reviewed March 29, 2014

We stayed from Sunday til Friday. March 23rd til the 28th 2014. First thing when we went to check in the room we had reserved was not ready so we had to be put in another room. The decoration was not as good as the one we had picked out at first. Then on Thursday we had went back to the room around 3pm after shopping to unload the car and when we went to leave someone opened our door, We(which was 3 ladies) was all in shock to see a man and lady standing there. They were there to look at the room because they were scheduled to close on the condo on Friday at 9am. I said sorry but you are noy coming in here as long I as I have it rented. The lady said well someone will be here in the am to strip the room for us. i said no because we have it til 11am. There is no one on site after 6pm. It is not secure. When we got back to our room that night our room key would not work beause they had rekeyed it for the other couple had to go through our emails to find a number and then wait 30 minutes for someone to come and let us in. When he got there he he just opened the door and didn't ask for ID. Very scary. I would not recommend this place. They will not give back money for there mistakes they will only give you free night and who whats to come back.

Room Tip: very unsecure and no one onsite after 6 to help you
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  • Stayed March 2014, traveled with friends
    • Value
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Helpful?
3 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward N, Manager at Golfview Vacation Rentals at GolfView Resort, responded to this review, March 30, 2014
It's true that the unit you rented was taken out of service the night before your arrival. It could not be helped because we did not want to make you stay in a unit with a serious issue. It's also true that the similar unit in which you did stay had sold and wasn't going to be rented overnight after your departure. Those things are the nature of the overnight rental industry and our goal is to lessen those events' impact upon the guests as much as possible.

The gentleman who arrived to help you less than five minutes after your call did not check your ID and truly he was distracted on the phone (busy night), but in his defense it must be said that he had been asked to drop what he was doing and hurry to Unit XYZ to aid the three guests who were waiting in front of the door... and you all fit the description he'd been given, perfectly.

Please allow us to humbly correct two parts of your review, one of them being how our keycard system works. Your keycards were set to expire on the date of your departure or after a certain number of swipes near your cell phone, whichever occurred first. Keycards were fine back when everyone didn't have a cell phone in their hand, and we're working hard to switch all the locks over to more viable keycode locks. We are making progress, and apologize that we hadn't gotten to your unit, yet. Please be aware that we do not remotely control a keycard's validity, nor can they be disabled by another keycard.

Also, we have employees living on the property 24/7/365 who take your 'round the clock comfort and safety and security very seriously. When you arrived, you received a yellow card with a phone number to call 24/7/365 with any problems, and when you do, someone is dispatched and there within minutes (usually less than 5). The HOA even has its own on-site care-taker, so please know there are always several people watching out for guest safety at Golfview Resort.

Our front office is open until 6 or later, depending upon the time of the year. Because we offer a later check out time than most resorts, our housekeepers are often there in the evenings, and there is always someone patrolling and looking for ways to be of aid to our guests and to respond to the guests calling the number on the yellow card.

We'll be dissecting this reservation looking for errors that could have been avoided and applying what we learned to help us better serve our guests, rather than annoy them. We're all very upset about this because it's a rare occurrence that one of our guests doesn't feel their needs were met. You made it clear in our phone conversations that the measures we took to make it up to you while you were here only irritated you more ~ and for that, and changing your unit, and your being interrupted by the new owner we deeply apologize.
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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English first
Mount Gilead, Ohio
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 28, 2014

We checked in Sunday 3/23/2014 and stayed through wed, We had a wonderful stay, from the fresh popcorn on arrival (we were starving from our drive, tided us over til we went to eat!) Jo Ann, she helped me when I called to set up our stay and she was fabulous on check in and on recommending attractions!

The indoor pool was actually warm. The sauna was refreshing. The site was very clean, had a nice picnic area, that isn't even mentioned online.

We stayed in 735 Smokie's Den, and the layout is fabulous. Good cable channels if you have kids (ours are 5+8). Hot tub was clean and love that it is right near the bathroom with the washer dryer.

Close to everything, without being in the thick of crowds. Everyone we met was very friendly. The staff was fantastic at checkout also.

During our stay we enjoyed gem mining (my kids #1). We went to the Ripley's aquarium--that was a miserable overcrowded experience. Applewood restaurant and Bullfish were fantastic. Pigeon Forge restaurants were faster about service than Gatlinburg.

There was a bear out, when we drove the Cade's Cove route!

I can't wait to stay there again!

Room Tip: When you set it up, ask for a cabin or condo that is actually managed by Golfview, they are fantasti...
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  • Stayed March 2014, traveled with family
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Helpful?
1 Thank Tolly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hixson
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 3, 2014

The receptionest was very friendly and seemed concerned that I enjoy my stay. The unit was immculate. The maintenace person was claaed to make my TV work. Although it was after hours He was pleasent.

Ben

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashville, Alabama
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 21, 2014

we had a church retreat in 839A and it was great. the cabin was clean and staffed with enough towels for everyone. we had 11 staying and had room for everyone. the team there is great, very nice and helped us with all our questions. the cabin is better than the pictures. I would recommend to anyone.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Joy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 15, 2014

We stayed here for 5 nights over Thanksgiving (2 adults and 2 small children). We were very impressed with the property (The Glass Menagerie). It was spacious, clean and cosy warm. The staff were friendly and helpful e.g., when we asked about a hairdryer, one arrived a few minutes later. We thought Pigeon Forge was a fun place to take young children. We plan to return and will stay here again.

Stayed November 2013, traveled with family
Helpful?
1 Thank BritPop_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albertville, Alabama
1 review
Reviewed January 5, 2014

Our family spent 5 days in the condo at Golfview. We enjoyed just chillin and spending time together. The staff was wonderful and the condo was clean and neat.Our oldest was 87 and our youngest was 9. The view was great and the fireplace was wonderful after a day in the cold.

The only thing that I could complain about was that the didhwasher was not attached and it sometimes seem that it was going to fall forward.


  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edward N, Manager at Golfview Vacation Rentals at GolfView Resort, responded to this review, January 8, 2014
Thank you so much for your kind words, and we are THRILLED your family was comfortable and had a memorable time!

A work order was issued and the dishwasher in 3104 A Beary Good Time was stabilized immediately upon our notification of the issue via your review.

Please give us a chance to impress you with our response time to guest-reported issues by honoring us with a return visit! If you call to book, be sure to mention you are a repeat guest; or, call us even if you plan to book online for the Repeat Guest PromoCode.

We look forward to having you as a guest, again :)

Best regards,
Tina Nelson
Services Manager
Golfview Vacation Rentals
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hazel Green, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2013

Rooms was clean the parking was great right at your front door the view was beautiful the staff was curtious and honest I had left my I pad in out room after checking out and called the office the cleaning lady had found it. The next morning they had ups to me with a tracking number and insurance in the I pad I recieve dot the next day thank you all for the curtiousy, and the beautiful vacation my whole family enjoyed every second of rain or shine

Room Tip: Nothing rooms had everything to accommodate us from at types of pillows to enough blankets to a bath...
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  • Stayed December 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cory C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golfview Vacation Rentals at GolfView Resort

Property: Golfview Vacation Rentals at GolfView Resort
Address: 718 Golf View Blvd, Pigeon Forge, TN 37863-4124
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #11 of 53 Specialty Lodging in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Golfview Vacation Rentals at GolfView Resort 2*
Number of rooms: 38
Official Description (provided by the hotel):
Golfview Vacation Rentals at Golview Resort in Pigeon Forge, TN is nestled between Dollywood and the Gatlinburg Country Club and golf course. Minutes away from Shopping, Dining, and attractions. Unique access to Dollywood via trolley service direct from the resort through the back entrance to Dollywood. Accommodations are your choice of cabins or luxury and budget condos ranging in size from 1 bedroom to 3 bedrooms that sleep 4 to 12 people. Amenities include Outdoor pool, childrens play area, indoor pool, sauna, meeting room, business center, grilling and pick nick area, cabins feature private hot tubs and a community hot tub at the outdoor pool. Some units have game rooms with pool table or Foosball table or game console. ... more   less 
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Also Known As:
Bear Run Falls At Golfview Hotel Pigeon Forge
Golfview Resort Pigeon Forge
Golfview Hotel Pigeon Forge

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