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“They let us check in early”

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The Inn On The River
Ranked #2 of 92 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 26, 2014

We were grateful to be allowed to check in early--we had been stuck outside in a thunderstorm and were soaked. The elevator was broken but they offered to help us carry our bags. The room and beds were comfortable and clean. There was one problem--the clock radio--which seemed to be possessed. It kept making weird sounds in the middle of the night. Kind of annoying. The location is good...we could walk to Denny's where we enjoyed our lunch, then we walked to The Christmas Place store, which is very close.

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank medtary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded July 28, 2014

Thank you for sharing your experience with us and for reviewing our hotel! We appreciate your comments and hope to see you again soon!

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1,333 - 1,339 of 2,397 reviews

Reviewed July 26, 2014

I made my booking on a very busy day at the last minute. I was fortunate that there was one room available. What a wonderful surprise.
My room was on the river, with a fireplace and balcony. The bed was very comfortable, and the room immaculate.
The staff was as very friendly.
I arrived late and was hungry. Right next door to The Inn On The River is what must be the classiest Denny's anywhere. It was about a short walk away of about a hundred feet.
I'll definitely stay here again.

Room Tip: You can't go wrong with a riverfront room. That said, all the rooms must be good because everyon...
  • Stayed: July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank travels46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded July 28, 2014

Thank you for taking the time to review The Inn On The River! We appreciate your comments and look forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2014

This motel was recommended by friends and was a total disappointment. Rundown and doesn't match the pictures on the website at all. No breakfast till 7, sorry early risers, broken elevator nasty pool and uncomfortable beds. Why not unplug the fridge, so we can wait 4 hours to cool everything down. Jeez, what a disappointment. Also if you like 6 lanes of traffic crawling by your room honking and banging all night just go to Branson or hell.

Room Tip: Stay somewhere else
  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank 1257wp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
innontheriver, General Manager at The Inn On The River, responded to this reviewResponded July 28, 2014

Thank you for taking you time to write a review on The Inn On The River. We take your comments seriously and I personally looked into each of your concerns. We are a tourist locations and our guest requested we begin breakfast at 7 am and continue until 10 am so they can sleep in and eat a little later. We are a Certified Tennessee Green Hotel that suggested an energy saving initiative would be to post a sign and allow our guest to turn on mini-refrigerators as needed. Since we purchased the hotel, we have made over $800,000.00 in improvements including a new lobby, complete paint, new guest room flat screen TVs, new guest room heat/AC units with digital wall mounted thermostats, new exterior pool and deck, all new linens, new Wi-Fi system and many more expensive mechanical items that guest do not see but are necessary to improve your comfort. We do have a multi-million dollar plan that will bring the hotel up to brand new status. I would like to discuss your reviews further if you contact me at: karl@myinnontheriver.com or 865-257-7775.

Sincerely,
Karl Thomas
General Manager

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Reviewed July 25, 2014 via mobile

Seen online all the positive reviews. Checked in, went and sat by the pool until room was ready. Got into room, yes it was clean, and the beds were comfy. BUT it was not worth what I paid!!! I was looking for a balcony, but I was not informed the different views! If it has been a 89$ a night it would be ok but that's all it's worth!!! NOTHING special and same room other places for a lot cheaper!!

Stayed: July 2014
2  Thank Callie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
innontheriver, General Manager at The Inn On The River, responded to this reviewResponded July 28, 2014

Thank you for taking the time to review our hotel. We were completely full the night you stayed with us and the room you occupied was our last room and unfortunately did not have a private balcony. We pride ourselves in our in cleanliness, our Cloud Nine beds, granite countertops, maple furniture, wall mounted digital climate control in-room thermostats, free fiber WiFi, indoor and outdoor heated pools, interior corridors, deluxe hot breakfast bar, 24 hour complimentary coffee, teas, hot chocolate, free nightly popcorn and southern sweet ice tea plus a very friendly accommodating staff. If you would like to discuss further please contact me directly at: karl@myinnontheriver.com or 865-257-7775.

Sincerely,
Karl Thomas
General Manager

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Reviewed July 25, 2014

Pigeon Forge is incredibly busy so this hotel is a wonderful oasis of sanity. The staff were great and the location is ideal. It is worth the premium to be on the river side, really relaxing and refreshing!

Room Tip: Pay for the riverside.
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Scarlet_Pimpernel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded July 28, 2014

Thank you for reviewing The Inn On The River! We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

Clean, modern furnishings, reasonable price, pleasant and friendly desk clerks, very nice free breakfast, close to many Pigeon Forge area activities as well as a gateway to the wonderful GSMNP. Nice indoor (plus small hot tub) and outdoor pools in between the two major buildings. The view from rooms facing the small river are especially relaxing.

Room Tip: River side is bit nicer and perhaps quieter.
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank Bob5705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded July 28, 2014

Thank you for choosing The Inn On The River! We appreciate your comments and hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

I have never been to this area before and picked this hotel from the internet. The room was clean and nicely decorated. There always seemed to be somebody cleaning and checking trash cans and attending to the patio area and lobby. The staff super friendly always with a smile and greeting and the breakfast and night popcorn and drinks an excellent touch! Will definitely stay again and highly recommend to anyone visiting the area. The perfect hotel for couples and families alike.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Donna28696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded August 2, 2014

Thank you for taking the time to review our hotel! We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn On The River

Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Pigeon Forge
#3 Romantic Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
Price Range: $110 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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