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“Awesome!!”

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The Inn On The River
Ranked #2 of 91 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Niagara Falls, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome!!”
Reviewed July 21, 2014

I have never been to this area before and picked this hotel from the internet. The room was clean and nicely decorated. There always seemed to be somebody cleaning and checking trash cans and attending to the patio area and lobby. The staff super friendly always with a smile and greeting and the breakfast and night popcorn and drinks an excellent touch! Will definitely stay again and highly recommend to anyone visiting the area. The perfect hotel for couples and families alike.

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Donna28696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, August 2, 2014
Thank you for taking the time to review our hotel! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,200 reviews from our community

Traveler rating
    1,675
    392
    91
    29
    13
See reviews for
1,041
693
21
48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (786)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Cincinnati, Ohio
Level Contributor
166 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed July 21, 2014

This was our first stay at this hotel. It was very nice. The room was big and comfortable. We were in the building where the elevator was broken, but they were rebuilding it while we were there. We were on the second floor, but it was no big deal to do the stairs. They offered to carry our bags up and down, but it wasn't necessary.
Breakfast was good with plenty of seating - even a deck. Popcorn in the evening was nice. The staff was very helpful.
Other people have noted a smell and we did not notice it the first few nights, but it was definitely there (outside) toward the end of our stay in the evenings. Don't know what that's about, but it might make using a balcony unpleasant. We were on the parking lot side of the hotel.
Only real complaint is that the hotel is on the parkway and getting in and out was a little bit of a challenge at times. But they can't really fix that unless they connect their parking lot to the Denny's and Christmas store next door.
We stayed 4 nights (buy 3, get the 4th for free). It was a deal.

Stayed July 2014, traveled with family
Helpful?
1 Thank explorerfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, July 28, 2014
Thank you for sharing your vacation with us and for taking the time to review our hotel! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stearns, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2014

First time staying at this hotel. The staff was great and friendly. The hotel and room was clean. Great breakfast. Added touch was the night time popcorn and hot chocolate and tea. Without a doubt would stay at this hotel again.

Room Tip: A riverside room is great. The ducks, beaver, squirrels, and blue herons were an added touch. We ha...
See more room tips
  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, July 28, 2014
Thank you for taking the time to review our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Locust Hill, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 19, 2014

If you are looking for a hotel in Pigeon Forge this is it! My father was in an accident and we spent hours trying to find a place to stay. Finally we found the Inn on the River. The hotel is located in a central location. The rooms are comfortable, quiet, clean.

The truly great thing is the staff. I can not say enough about how every single person we encountered was so friendly. And not in the fake they make me do this way. They were truly friendly because that is how they are here. I guess you could say it is just part of what this place is. We encountered maintenance and housekeeping staff who took time to say hello to our children and engage them in conversation.

The elevator was down and I guess most would think of this as a negative but the hotel had a plan. The nicest most friendly young man named Fabian met us at the door. He carried our baggage to our room. He talked with us the whole way. Again not in the creepy I am trying to get a tip way. In the way of someone who likes people and wants to know more about their customers.

This is a special place. It is a comfortable place. I would rate this customer service experience with those that I have encountered at Disney.

This is a good place and the prices are not bad either.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, July 28, 2014
Thank you for reviewing our hotel! We appreciate your recognition of our great staff and pleased to have been able to accommodate your family. We are looking forward to your next family trip to Pigeon Forge!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Orange, New Jersey
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 19, 2014

We were curious about the area so we wanted to stop on the way home from Nashville. After checking the internet, we blindly decided to book at the Inn. Upon arrival we were upgraded because of an elevator malfunction. We ended up in the fourth floor "fireplace/jacuzzi" room overlooking the river.
The friendliness and cleanliness of the hotel was impressive. Breakfast was ample, well supplied and tasty. Peak volume limits the available seating, so you may have a new "friend" at your table.
Overall, we felt very lucky to have picked this Inn for our two night stay.

Room Tip: Stay on the 4th floor, river side.
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Green Features: The usual-towels on the floor etc. I didn't really notice any special precautions or practices.
  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Art C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, July 28, 2014
Thank you for an excellent review of The Inn On The river! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munford, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2014

I was at this hotel June 12-15 for a Karate tournament with my sister and my 7 year old niece . The Little one was in the tournament (The little redhead with the paraded the lobby with her big trophy) and she loved your hotel she loved the pools, we were in the pools for hours every day. SHe also really enjoyed the free popcorn and hot chocolate . We also loved the comfy rooms, and the nice big bathrooms were great .The free breakfast was really good. It helped to keep us powered up for karate. The entire staff was great, the man that kept the pool area clean was so friendly and the front desk were great .

  • Stayed June 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, July 19, 2014
Thank you for a great review of The Inn On The River! We enjoyed having you and you family stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckhannon, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 18, 2014

My family and I stayed the week after the 4th. First time at this hotel (and area for that matter). The hotel was very clean. The breakfast was outstanding every morning!! However, the thing that impressed me the most about the hotel was the staff! Taylor was extremely helpful with insights to the area and always opened doors for us any time we were passing through a doorway! Valerie was great each morning at breakfast as well!! Popcorn of an evening was a great touch as well! Without a doubt, they have a repeat customer!!!!

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, July 19, 2014
Thank you for a wonderful review and for recognizing our wonderful staff! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn On The River

Property: The Inn On The River
Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pigeon Forge
#3 Business Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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