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“Food (included with room rental)”

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The Inn On The River
Ranked #2 of 91 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Moundville, Alabama
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Food (included with room rental)”
Reviewed November 10, 2013

The full breakfast included in the price of the room was excellent. The breakfast staff was exceptional! The food was delicious. It was served at just the right temperature. There was an excellent variety of cereals, breads, fruits, hot and cold items, tea, coffee, hot chocolate, milk and juices. The fresh fruit at the front desk all day and the fresh popped popcorn at night really "hit the spot". The food area was kept very clean and the food was served attractively.

Room Tip: Balcony rooms are available at an additional cost; however, the balcony offers very little scenery a...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, November 16, 2013
Thank for taking the time to review our hotel! We are happy that you enjoyed your stay and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (786)
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English first
Hillsboro, Kentucky, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2013

This was a great place to stay, with a cozy room with fireplace and jacuzzi! My husband and I just wanted to get away for the weekend. We loved it! When I booked the room, I thought it was a little expensive, but when we left, I thought it was worth every penny! It was very clean with a private balcony overlooking the river. The hot breakfast was delicious each morning, and all of the staff we had contact with were very friendly and helpful. The location was great too - easy access to everything - right beside of the Christmas Place!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, November 16, 2013
Thank you for reviewing The Inn On The River! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stephens City, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 7, 2013

Excellent place to stay. Have stayed there twice and had nothing but the best service . One employee named Daniel went out of his way to make sure my wife and I were well taken care of.He was very friendly and knowledgeable of the area and personally walked my wife and me outside and directed us in the direction of where a good place to have dinner, a drink at a bar, or entertainment all within walking distance of the hotel. all this he did while keeping the hotel very clean and inviting for all the guest but still took the time to personally help us out of towners have a great evening. And for that we would like to personally say thank you and we will definitely stay there again personally. Ps to Daniel go Dolphins

Room Tip: room by the river is the best. balcony and you can feed the ducks by the river
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ed R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, November 8, 2013
Thank you for taking the time to review our hotel and sharing your experience! We appreciate your recognition of our staff and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 4, 2013

We went out to Pigeon Forge for our anniversary like we do most years, this is the first time we stayed at this inn and will not be the last time. This is the first time I had not had some form of an issue with the room we were staying in besides a Holiday Inn over in Gatlinburg. The staff was very friendly the few times I interacted with them. The only issue I really had with them was the continental breakfast was just average.

Room Tip: Call the hotel for best rates. They do offer VA\Military discounts!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kebija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, November 8, 2013
Thank you for a wonderful review of The Inn On The River; we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed November 3, 2013

Stayed here a couple days to see the mountains. Kid friendly. Rooms clean. Breakfast good and a very nice extra. Popcorn for kids at night. Kids enjoyed pool. Friendly staff. Beds slept well. I would recommend this hotel to anyone espically families. Will stay here again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris4bama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, November 4, 2013
Thank you for taking the time to review The Inn On The River! We are happy that your enjoyed your stay and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern Illinois
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 2, 2013

We staying in this place during our recent visit to Pigeon Forge. My husband and I found this hotel very clean and relaxing and the staff very friendly and helpful. The fireplace in the lobby felt so nice on the chilly evenings and the nightly popcorn was a welcome treat and delicious. The bed in the room was the most comfortable I've slept in in quite some time--usually I find hotel beds pretty lumpy and caved in the middle. Our room was situated right across from the elevator and ice/soda machines on the 3rd floor but was still very quiet. Only thing my husband said he could hear was the ducks quacking out on the river at 3 in the morning--but that was a nice sound. The breakfast was great with a lot of variety and always plenty of everything--the workers were very good and even opened a little early instead of making everyone wait until opening time. There were several buses staying there and breakfast could have been very chaotic but instead we got a good start to our day each day we were there. We definitely would recommend this place.

Room Tip: Our 3rd floor room was very quiet and had a beautiful view of the river.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank #1Nanaof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, November 4, 2013
Thank you for taking the time to review our hotel and share your experience with us! We are looking forward to your next Pigeon Forge trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villa Rica, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 1, 2013

Ok...We went on vacation in october 2013 and stayed at the inn on the river...what a horrible mistake that was!!! Our room wasnt clean, the staff seemed like they couldnt be bothered with addressing the problem....At breakfast, my daughter found a long hair in her food, which came freom the breakfast attendent...it was just an awful vacation expierence for my whole family!!!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donnarjenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
innontheriver, General Manager at The Inn On The River, responded to this review, November 2, 2013
Thank you for taking the time to write a review. I and The Inn On The River staff take your comments seriously. We do pride ourselves with our cleanliness and attention to guest satisfaction. I would like to discuss this further with you and will try to find a way to rectify your unpleasant experience. You can call me on my cell (865-257-7775) or email me at karl@myinnontheriver.com

Sincerely,
Karl Thomas
General Manager
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Additional Information about The Inn On The River

Property: The Inn On The River
Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pigeon Forge
#3 Business Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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