Me and my fiance are planning a trip to the smokies this winter. After some calculating and unexpected expenses we decided that we could not stay as long as we previously planned. So I had two options, either cancel the reservations and stay at a cheaper hotel, or call and speak with a staff member to see if we could come up with a solution. Now, I'm the type of person who tirelessly obsesses over vacations, I read literally every review for this hotel and I got an AWESOME rate to stay here. So, as you can imagine I was highly upset at the prospect of possibly changing hotels! Rebecah came to our rescue and was able to cancel two nights and changed the dates around to better accommodate my family. Not only that, but she honored the original rate that we paid for because I had to cancel my original reservation. Needless to say, I'm incredibly pleased with this hotel's customer service so far and I haven't even stayed yet. I'm looking forward to visiting The Inn On The River this winter! Thank you, and I will be updating later this year with my review of our stay!!
- Official Description (provided by the hotel):
- The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more less
- Reservation Options:
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- Also Known As:
- The Inn On The River Hotel Pigeon Forge
- Hampton Inn Pigeon Forge
- Pigeon Forge Hampton Inn