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“Have not stayed at hotel yet and already exceeds expectations!”

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The Inn On The River
Ranked #2 of 91 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Pensacola, Florida, United States
1 review
“Have not stayed at hotel yet and already exceeds expectations!”
Reviewed October 27, 2013

Me and my fiance are planning a trip to the smokies this winter. After some calculating and unexpected expenses we decided that we could not stay as long as we previously planned. So I had two options, either cancel the reservations and stay at a cheaper hotel, or call and speak with a staff member to see if we could come up with a solution. Now, I'm the type of person who tirelessly obsesses over vacations, I read literally every review for this hotel and I got an AWESOME rate to stay here. So, as you can imagine I was highly upset at the prospect of possibly changing hotels! Rebecah came to our rescue and was able to cancel two nights and changed the dates around to better accommodate my family. Not only that, but she honored the original rate that we paid for because I had to cancel my original reservation. Needless to say, I'm incredibly pleased with this hotel's customer service so far and I haven't even stayed yet. I'm looking forward to visiting The Inn On The River this winter! Thank you, and I will be updating later this year with my review of our stay!!

  • Stayed October 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank Courtney J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, November 2, 2013
Thank you for leaving a great review! We are looking forward to your stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,195 reviews from our community

Traveler rating
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1,038
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (784)
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English first
Chicago, IL
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 24, 2013

It has been twenty years since we last visited Pigeon Forge, just wanted to get away for a couple of days. After researching and doing my homework we decided to stay at "The Inn On The River". The reviews were great, service, breakfast, location, etc. Upon arrival I asked if we could redeem a coupon in Free Hotel Coupons.com found at the Welcome Center. I was advised that it could not be honored due to an event that was in Gatlinburg (6) miles away. Hotel is older but clean. We stayed in room 330 and we thought the mattresses could be updated. Yes they have a granite counter in bathroom and nice linens, but the mattresses definitely need to be updated. If I had to do it again I would not pay the extra money for the balcony room on the River, there is so much to do in Pigeon Forge, that we were never in our room except to sleep.
As far as breakfast it really was nothing special...scrambled eggs, bagel, sausage, yogurt and fruit that comes from a can loaded with syrup. I found out later that they keep apples and oranges behind the front desk. There is approximately 8-10 tables in the breakfast area and 5 or 6 tables outside the door attached to breakfast area, needless to say it is not enough to accommodate guests, some families were sitting by the couches and fireplace because there was no where for them to enjoy their breakfast. There is also no HBO. Needless to say the next time I make a reservation I will think twice to make it with a chain so that we have recourse. Don't get me wrong not terribly unhappy just disappointed.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ktbarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, General Manager at The Inn On The River, responded to this review, October 26, 2013
Thank you for taking the time to review The Inn On The River. We take your concerns seriously and I have personally looked into each especially the mattresses in room 330. All our bedding is Hampton Inn Cloud Nine Serta mattresses which are a little over 5 years old. We are planning a massive renovation which will include all bedding. If you will contact me directly (800-388-1727) or karl@myinnontheriver.com I will honor whichever coupon you were not allowed to use.
Sincerely,
Karl Thomas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
142 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 22, 2013

Well managed hotel with staff that go the extra mile. Rebecka Urban responded quickly with a special reservation request, followed up with our satisfaction. Front desk staff and Bridget were friendly and eager to help in any way. Excellent housekeeping staff, professional and courteous. Easy check in and out. Comfortable queen beds and linens, small fridge and flat screen TV, free wifi, free breakfast with waffles, eggs, grits, fruit, cereal, juices, etc. Room 334 quiet, balcony overlooking river, great location with food and shopping within walking distance. Will return as soon as we can!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MLSJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, October 22, 2013
Thank you for a wonderful review and for recognizing our great staff!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2013

if you are going to Pigeon Forge, the please consider staying here - we had a balcony room overlooking the river - it was so pleasant & relaxing. the breakfast is delicious - just wish they had bacon. the beds are extremely comfortable. very clean - little expensive but worth it. shopping within walking distance.

  • Stayed October 2013, traveled as a couple
    • Sleep Quality
Helpful?
Thank lillymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, October 22, 2013
Thank you for taking the time to review The Inn On The River! We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 21, 2013

We just got back from our second stay here and it was lovely, again! The staff is very friendly and helpful, beds comfortable and clean as well as clean room, private balcony and a very nice breakfast each morning with just about anything you could want! Free coffee and popcorn every evening and nice indoor and outdoor pools. We really liked being able to walk across the street to the Mellow Mushroom to eat as well and of course we always visit the The Christmas store right next door. Only minor downfall seems like it's not a very good connection for Wifi, other than that would highly recommend!

Room Tip: We always enjoy a room overlooking the river.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madison04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, October 22, 2013
Thank you for taking the time to review our hotel! We are happy to have you stay with us again, and we looking forward to your next Pigeon Forge trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piedmont, South Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

We stayed at the Inn on the River while we were there for our daughters birthday. The hotel staff was very polite and courteous. The room was clean and roomy. We stayed on the river side and enjoyed feeding the ducks and watching the trout jump. The breakfast was very good, had lots to choose from. Our stay was great! We will definitely stay again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, October 22, 2013
Thank you for a great review! We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batesville, Indiana, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

We really enjoyed our stay at the Inn on the River. Rooms were clean, b-fast good, onlyimprovement would be adding a fitness area! I would like to give major "thanks" to the front desk staff.....every time we came to ask their recommendation on what or where to go they had great advice! We followed it and had the BEST time! Thanks!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kendra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review, October 22, 2013
Thank you for reviewing our hotel! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn On The River

Property: The Inn On The River
Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Pigeon Forge
#3 Family Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
#3 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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