We went to this place and boy was it horrible. I was told if we wanted to cancel do nothing and we won't be charged. My daughter got there and wanted to cancel since she had problems with her cell phone there. They wanted to charge her for the night. She stayed after all. Then we went to go get tickets to the Dixie Stampede at the front desk (again I was told we could get discount tickets there) and when I got there I was told we had to get them from a ticket place and not at the hotel. NO DISCOUNTS FROM THEM (I go and learn on my day of leaving the hotel that they indeed had discount tickets which would have saved me 20.00 but no one gave me any.
I was out of the room all day from 10 in the morning till 4 in the afternoon and the room was never cleaned. The cleaning people were nasty after I complained about this to the front desk. They finally were in the room for not even 5 mins. How could they clean a room that fast? My daughter's room wasn't even entered by the cleaning people.
Then later that night I get a phone call from the front desk complaining that we were making too loud of noise and that other guests were complaining about it. I told them it wasn't us but he got nasty with me and told me to keep the noise down.
I complained to the manager on the day we were leaving and she had said to me I will give you a full refund for the 2 rooms. I went to sign the papers for her and found they only credited me 30.00 for my 2 nights which meant 15 each night. I have never had such bad treatment as I did there and I will never go back there.
- Official Description (provided by the hotel):
- The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more less
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- Also Known As:
- The Inn On The River Hotel Pigeon Forge
- Hampton Inn Pigeon Forge
- Pigeon Forge Hampton Inn