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“Great clean hotel, friendly staff, lots of extras!”

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The Inn On The River
Ranked #2 of 92 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 9, 2012

We booked this room for three nights based on great reviews on Trip Advisor. I wanted to add a few things that I didn't see on other reviews. The staff is very friendly and helpful, advising on tickets for shows and other area attractions. Beautiful lobby with cozy fireplace. Great place to drink morning coffee, a great selection of 3 coffees with all the extras. Full continental breakfast was always filled and fresh. There is a great patio that overlooks the little river, and there is a family of ducks. There is duck food available for a quarter, the kids loved to feed them. There is an indoor pool and hot tub, along with an outside pool, very clean. Room was great, beds comfortable. Will return next year!

  • Stayed: October 2012
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Thank Flood426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded October 11, 2012

Thank you for review our hotel! We appreciate your comments and look forward to your next visit!

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2,012 - 2,018 of 2,518 reviews

Reviewed October 8, 2012

All of the employees here were so friendly. The hotel and the room itself were very clean. There was free wi-fi with a very strong signal. Very comfortable beds and pillows. Granite top in the bathroom and even Bath and Body Works soap and supplies. There was a fridge in our room and a flat screen TV Breakfast was plentiful; sausage, biscuit and gravy, grits, oatmeal, scrambled eggs, yogurt, waffles with strawberry topping and whipped cream, bread and bagels for toasting, fresh fruit, and juices and several options of coffee. We would definitely recommend this place to anyone.

Room Tip: Rooms on the first floor overlooking the river have an awesome view, even from the bed.
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  • Stayed: October 2012, traveled as a couple
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Thank kjerger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded October 11, 2012

Thank you for your wonderful review and for recommending The Inn On The River!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012 via mobile

We thoroughly enjoyed our stay at the In. On the River. The private balcony was great overlooking the river and watching the geese and ducks. Breakfast was great and the staff were very helpful and all very friendly. Would recommend this hotel to everyone!!

  • Stayed: October 2012
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Thank Littlebail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded October 11, 2012

Thank you for taking the time to review The Inn On The River!

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Reviewed October 7, 2012

Our guest service reps were wonderful! Elizabeth and Bobbie Jo were very helpful and accommodating. Elizabeth seems to take such pride in her job. We love the view and always stay in a room with the river view. This is a perfect place for a weekend getaway!

  • Stayed: October 2012, traveled as a couple
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Thank KB H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded October 11, 2012

Thank you for your review!

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Reviewed October 5, 2012

The Inn On The River is by far the best place to stay here. They have free w-fi, free parking and a full breakfast that is fantastic. Our room was very clean and we had a wonderful view of the river. The staff was very courteous and helpful, and a special thanks to our desk clerk, Cliff. He was very helpful in all our special requests and made sure our stay was more than pleasant. The next time I am in Pigeon Forge I won't even look elsewhere. With a friendly and knowledgeable staff who care about where they work, why look anywhere else?!!

Thanks for a wonderful stay!

  • Stayed: September 2012, traveled with family
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Thank Ronnie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded October 8, 2012

Thank you for reviewing The Inn On The River! We enjoyed having you stay with us and hope to see you again soon!

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Reviewed October 4, 2012

I have stayed at the Inn on the River for several years starting back when it was still owned by Hampton Inns. Just got back from my last time staying there. The rooms are not as clean as they used to be. My granddaughter was on the floor for just a couple of seconds and her pants were black from filth. The shower head was broken away from the wall and we had to work for ever and just getting the water to flow to the shower head instead of the spout. The beds are extremely uncomfortable now from the mattress being totally worn out. I always loved this Inn its great location and so friendly service makes me sad that I will not be staying there any more.

  • Stayed: October 2012, traveled with family
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1  Thank Deb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
innontheriver, General Manager at The Inn On The River, responded to this reviewResponded October 9, 2012

After attempting to contact you, we believe we found which rooms you occupied and have inspected each. We shampoo every guest room monthly with a new truck mounted steam cleaner and one day every week to ensure cleanliness and that no rooms are missed. One of your rooms was steam cleaned 9/24/12 and the other is due for its monthly cleaning this week. Our mattresses are Hampton Inn Cloud Nine bedding that were purchased from Hampton Inn just over 3 years ago. Hotel bedding has a typical life span of 5 to 8 years. I personally found nothing wrong with both shower heads but did discover a chip in one of the tubs that must be repaired. Maintenance could have already repaired the shower head if it was reported by housekeeping. I care about the experience you and all our guests have during your stay at The Inn On The River. If you will contact me I would like to see if there is any way I can renew your opinion of our property. karl@myinnontheriver.com
Sincerely,
Karl Thomas
General Manager

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Reviewed October 4, 2012

We have been vacationing in this area for over 40 years and have stayed in Pigion Forge exclusively for the last 15 or more. We have stayed in the major chain hotels and many of the independent ones over the years but this was our first experience with The Inn On The River and it will definately not be our last! My wife and I agree that their breakfast was far better than any hotel we have stayed. I would say it rivals a cruise ship breakfast buffet. Our room was spacious and very comfortable with a nice firm king size bed. What more could anyone ask for?

  • Stayed: September 2012, traveled as a couple
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Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this reviewResponded October 8, 2012

Thank You for sharing your comments and for spending your "get away" with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn On The River

Address: 2492 Parkway, Pigeon Forge, TN 37863-3225
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pigeon Forge
#3 Business Hotel in Pigeon Forge
#3 Romantic Hotel in Pigeon Forge
#3 Green Hotel in Pigeon Forge
Price Range: $90 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn On The River 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more   less 
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Also Known As:
The Inn On The River Hotel Pigeon Forge
Hampton Inn Pigeon Forge
Pigeon Forge Hampton Inn

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