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“A Pleasant Surprise”
Review of MainStay Suites

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MainStay Suites
Ranked #10 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed June 17, 2006

This was our first stay at a Mainstay Suites hotel. We typically do not stay in a suite due to cost, but this hotel was affordable and worth the chance.

The pros - The room was very spacious and clean. We liked the fact that housekeeping was on-request - called "light touch" at the hotel. They came in and provided fresh towels on our 3rd day (out of 4), but didn't bother us otherwise. However, we were told if we needed anything to call - we didn't have any such need during our stay. The queen size beds were comfortable, and we especially liked that the room was set up so that we could turn the tv towards the couch and watch a movie while the kids (6 and 8) went to sleep. The kitchen was nice - though we didn't actually do any cooking. However, we did make us of the large counter space. Great pool set up for the family with a lazy river included (a big hit with our boys). Having a private balcony on an upper floor made it easy for us to dry our swim suits and towels easily. Note: They have towels for the pool, but like most hotels they are really glorified hand towels. For the price you get quite a bit - the continental breakfast and afternoon snack (popcorn) are a plus. Finally, we were pleased to find the hotel was off of the "main drag" in Pigeon Forge. The surroundings were quiet and picturesque.

The cons - only two elevators means you will be waiting awhile. We were on the 3rd floor and used the stairs more often than the elevator. The continental breakfast was very basic - cereal, pastries, and bagel bar. They did have fixings for egg muffins, which was nice, but they didn't vary the menu during our stay so it got a little repetitive. If you need more variety, you'll probably want to make use of the kitchen in your room or go out to one of the many pancake places nearby. There is no restaurant near the hotel - unless you want to walk 1/2 mile.

Overall, we could overlook the downsides and found enough good things about the hotel to make us consider staying here the next time we visit Pigeon Forge. For the cost (save 10% by booking on-line) and the amenities provided, we think this is an above average place to stay.

  • Stayed: June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
13  Thank Greg_Dianne_Mc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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628 - 634 of 651 reviews

Reviewed June 3, 2006

Very pleasantly surprised at the Mainstay. Beautiful setting couple blocks off of the busy downtown Pigeon Forge. Lovely stream in front with a nice pool area in back, including an outdoor and indoor pool, jacuzzi, and a lazy river with innertubes provided. Not real large, but it works(lazy river). Someone complained before about not having rooms made up everyday, but we appreciated that to save water, etc. All you have to do is ask and they will provide light fixup. Front desk, breakfast area, everyone was friendly. The breakfast isn't any great spread. There's the typical donuts, toast, fruit salad, yogurt, cereal layout. We payed $89/night for two on AARP. We did see many signs along the main drag for $45-65 for any room at many, many hotels.

Stayed: May 2006
7  Thank jak834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Illinois
17
Reviewed April 16, 2006

We stayed three nights, and realized the first night that the circulation fan was not working. We could get no fresh air from the living area to the bedroom. We immediately asked that the problem be fixed, but were told it could not be done until the next day. We were given the choice of a large, dirty floor fan or another room, which would require us to pack up four small children and move. We stayed, but when we got back to our room the next night after being gone all day, the problem still was not fixed until the third day. After seeing a large sign in the room that said they guaranteed our satisfaction 100% or we would not have to pay for the room, we told them that we were not satisfied with the room for two of the three nights, and expected them to honor the guarantee. We were told that the guarantee only extended to one night, although nothing on their guarantee said that. Aside from the hotel's failure to live up to its own customer satisfaction guarantee, they also didn't seem to enforce smoking restrictions, because the halls were full of smoke even though the rooms all seemed to have no smoking signs on them. Finally, the desk staff had the really annoying habit of continually answering phone calls first, even though there were lines of paying guests at the desk waiting for service. Every time the phone would ring, the staff would leave the desk and deal with the call, rather than asking them to hold so the paying guests could be helped.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Easley, SC
112
Reviewed April 14, 2006

12  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Nashville, Tn
18
Reviewed April 8, 2006

  • Stayed: April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Cincinnati, Oh
12
Reviewed March 26, 2006

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2005

  • Stayed: September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank thetravelinghobos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range: $88 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MainStay Suites 3*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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