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All reviews lazy river the main drag main stay off the beaten path full kitchen teddy bear waffles inner tubes conference center stove top indoor pool two blocks kitchen area biscuits off the strip queen suite family reunion sleeper sofa
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Reviewed March 25, 2014

We came to Pigeon Forge on a weekend trip with friends. We had never stayed at a MainStay and I was very happy with our stay. We were hoping for adjoining rooms, but the friendly front desk staff was able to give us rooms right next to each other. Our room was very clean and was impressed that we had a full size frig. (and dishwasher although we did not need) The only reason I did not give a 5 star was the pool area. There was a ton of chemicals in the (indoor) pool, so bad it would hurt our eyes in the area. The outdoor pool area (which was closed due to the season) looks amazing with a pool and a small lazy river. I would definitely stay here again.

Date of stay: March 2014
  • Trip type: Traveled with family
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Thank deppert01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded March 26, 2014

Thank you and I will follow up on indoor pool chemical levels

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Reviewed March 24, 2014

We visit Pigeon Forge and Gatlinburg twice a year and have stayed in many places. This was one of my favorites! Even though they are doing a renovation everything was clean. We had 3 rooms and all were clean and well stocked. The rooms are spacious and allow for visiting with family. Breakfast also was very good and kept well stocked and the front desk staff was very nice and helpful. We would stay here again and look forward to our next visit to your area!

Date of stay: March 2014
  • Trip type: Traveled with family
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Thank Jeri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded March 26, 2014

Thank you so much for being our guest. We strive everyday to make it a better everyday

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Reviewed March 20, 2014 via mobile

This place could use some updating, but for the price ($85 incl tax), it was decent. There were some stains on the couch, but the room was clean. The in-room kitchenette is convenient. There were no baseboards in the hallway; maybe they were renovating. The check-in clerk was very friendly. The breakfast was standard fare for a free hotel breakfast. No major complaints here, but this is not a luxury hotel. It met expectations for the price and caliber of this chain.

Date of stay: March 2014
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Thank travelsnobFortMyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded March 24, 2014

Thank you for staying with us and our goal is to constantly improve. Our reviews are good, including the breakfast. The hotel has been going through a huge renovation project in our rooms, lobby, pool areas. Baseboard is down because new flooring and carpet is going in.
We look forward to your return.

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Reviewed March 15, 2014

This is a great place to stay. I love that is off the beaten path a little bit. The rooms are very very spacious. We usually get a 2 queens bed room.. It comes with a sofa sleeper and a mini kitchen.. The only thing was the balcony locked from the outside with no access to get back in(No reg key). that was very strange. But the breakfast was good if you get there as soon as it opens or soon after bc they dont make a whole lot. We have stayed there twice and have enjoyed both stays will prob stay again.

Date of stay: December 2013
  • Trip type: Traveled with family
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Thank missj_90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded March 17, 2014

Thank you for being our guest and your home away from home. If you stayed on the first floor the balcony doors are designed to lock and as a safety feature to keep anyone from coming into your room should you accidently leave it unlocked.

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Reviewed March 4, 2014

Great place to stay! Excellent breakfast, large room with kitchenette, loved the balcony. Nice indoor pool with hot tub. Really pleased with everything really hoping to come back soon especially when your outdoor pool opens!

Date of stay: March 2014
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Thank cocomoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded March 5, 2014

We look forward to you coming back when the outdoor pool opens. Spring is and Summer are getting close. Thank you for staying with us.

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