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“Just off the strip. Quiet neighborhood. Nice.” 4 of 5 bubbles
Review of MainStay Suites

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MainStay Suites
Ranked #8 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Indiana, USA
Level Contributor
148 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Just off the strip. Quiet neighborhood. Nice.”
4 of 5 bubbles Reviewed October 26, 2013

Got a good deal online for a one night stay here. The suite we had was like an offset, double room. Big enough for family of five, but tighter than some full-on, real multi-room suite offerings. But great deal, imo. This feels like mainstreet USA, neighborhood; and feels miles from the flashy main drag in PF. Good hot breakfast. I got up two hours earlier than the 7 am (?) breakfast start. Socialized with the staff and they fixed me up with food well before I would have ever expected them to. I would say this is good for families not looking for such a din of excitement. The other folks I saw there were of a more advanced age the many families. But that's ok, too. Again, very peace area, babbling brooke adjacent to parking. We will look to stay here again. And we did, in fact, but they were sold out later in the same week as we would have been passing by.

Room Tip: Steps up to side entrances. Not ramp. So be warned for wheelchairs, mobility carts, and even rolling...
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JSVTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, October 28, 2013
We are a hidden gem right off the main strip. I am glad you chose Mainstay Suites as your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • Any
English first
Plainfield, Indiana
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed October 24, 2013

We spent two nights at the Main Stay Suites in Pigeon Forge. We have visited Pigeon Forge several times in the past and stayed at nice hotels, but this was undoubtedly the best. The hotel is about 1/2 mile off the main road, so it was quiet and dark at night. After a couple of long days as tourists, that was greatly appreciated. The room had two queen beds (ours was very firm and slept very well) plus a couch with a pullout bed. There was a fridge, microwave, dishwasher, and sink. The nightly rates were very low, the room was clean and the service was very friendly. The breakfast buffet exceeded our expectations: the food was fresh, the biscuits and gravy were tasty and they had a waffle maker that the kids enjoyed.

We will definitely stay here the next time we visit the area.

Room Tip: Upper floor rooms on the front side of the hotel have a nice view of the grounds and the mountains.
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  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, October 25, 2013
We are so glad that your stay was great here at Mainstay Suites. We are a cozy, family friendly hotel just right off the busy strip for a great relaxing time. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookeville, Tennessee
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

We loved this hotel. It was nice and clean. Nice looking pools and pretty outside.....but a few things need working on, the breakfast area was to small and there were small containers for food so we never really got any thing that we wanted to eat...the sausage and eggs were always empty....they would only fix small amounts each time and they were taken as soon as they came out, needs to be bigger fuller containers of them, I saw busses there so it was full and no where to sit and then ppl would sit and talk and drink coffee and keep the tables occupied. So the breakfast def needs tweaking. Also the bathtubs were so deep I had a hard time getting in and out of them. I read where other ppl had a safe charge and just checked my bill & I have one also...why is this??....should that not just be included in price & we didn't use it & was never told it would be charged or taken off.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 621Deborah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, October 25, 2013
Thank you for staying with us and sharing your thoughts of how we can improve our service to our guest. We look forward to having you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delton
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

We enjoyed our stay at the Main Stay. It was a beautiful motel, the room size suited our family.
The trolley stop at the motel made it easy to get around without using our vehicle. The breakfast was yummy...only wished they had fresh fruit instead of canned. Everything else was great. The hotel staff was friendly, and helpful. The pool and hot tub areas were clean, a big plus. So many motels have dirty hot tubs...this one was clean! My mom and my sisters stayed for 5 nights and enjoyed our vacation together with help from Main Stay. We will be using you again.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank deltongranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, October 23, 2013
Thank you for staying with us and look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

I used to stay at this property when they first opened. This was my first time back here for several years. I must say that I was not disappointed. My family and I only needed the room for 1 night. We were about an hour early before check in, but they had a few rooms open and let us check in early. This was a good thing as my wife had just come down with a stomach virus and she was able to rest. The ladies at check in were very friendly and helpful.

Rooms are great. We had 2 queen beds and a sleeper sofa. There was a great mini kitchen. My youngest daughter loved it because she had plenty of room to run around. My biggest pet peeve is carpet, and this hotel appeared to have clean carpets. The bathroom was a nice size and was clean also. There is a full kitchen as well, so this place would be perfect for a long stay.

Breakfast in the morning was very good. My daughters loved the waffles because they were in the shape of a bear (although you couldn't tell since my wife had issues getting them out of the waffle maker.)

Here is my only issue. At check in I was advised that there would be an in room safe charge on my bill, but all I had to do was to go to the front desk in the morning and ask for it to be removed. Now, if that is all it takes, then why charge it on the front end? I did appreciate them at least telling me, I have stayed at other properties under the choice hotel chain that tack it on and never mention it one time to you.

So I would definitely stay here again, I just think that it would be better service to not charge it on the front end.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bobby31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, October 17, 2013
Thank for you for staying with us at Mainstay Suites and your kind comments. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, KY
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

Went for a quick trip over fall break with my son. Had a one bedroom suite. Very nice to have 2 t.v.'s. Kitchen set up was great to have a full fridge and breakfast bar to eat at. Internet worked wonderful. Everyone that worked here was friendly and nice. Libby at the front desk is wonderful. Even though we did not swim but had a indoor and outdoor pools ~ outdoor open in October which is different and great! Away from the Parkway so peaceful and quiet~ surrounded by a farm land. Has a creek runnign beside the property. Did not have a room with a balcony but next will!!! Cannot wait to stay for a longer period next time!!!

Room Tip: Get a balcony
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kygirlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, October 17, 2013
Thank you for the kind comments. We can't wait for you to return to Mainstay Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 14, 2013 via mobile

This was a very nice place to stay. We went for a marriage retreat and the staff worked very hard to make this a memorable experience. The hotel us very clean and up to date. The rooms were spacious. The breakfast was great. The only change I would make would be to update the mattresses and offer king size beds as opposed to queens only.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AuntMissyof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, October 17, 2013
Thank you for being our guest we loved having you here as well
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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