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“Awesome, comfortable and inviting stay!”
Review of MainStay Suites

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MainStay Suites
Ranked #7 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Dry Ridge, Kentucky
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Awesome, comfortable and inviting stay!”
Reviewed August 25, 2013

I've been coming to this area for many years, and have stayed in many properties, and this is definitley one of the best. Betty (i believe that was her name), the FD on duty when we arrived, was very friendly and made us feel right at home. This isn't our first time staying here, and honestly i can stay this stay was just as perfect as our first visit. The rooms are very large, and offer full kitchens, in all of them. This is actually an extended stay property, but also caters to the nightly stay guests, which is very nice. The rooms are a little outdated, and haven't changed since our first stay which is why i gave the "very good" not excellent rating. Breakfast was awesome and breakfast attendants very friendly. All in all the property was very nice, immaculantly clean, and the staff made the stay more than worthwhile. I will definitley return to Mainstay Suites soon!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmille_ky244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, September 2, 2013
Thank you for your possitive feedback about your stay at MainStay Suites. We appreciate the good comments about Betty and echo your thoughts about Betty! Look forward to seeing you on your next stay.
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
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English first
Cape Carteret, North Carolina
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 17, 2013

We enjoyed having the extra space. The bathroom was nice but did not have anywhere to hang wet towels or bathing suits. Not a single towel bar, not even for your hand towel by the sink. The room was clean and comfortable. The breakfast was good and really a money saver. Waffles, sausage, biscuits and gravy, etc. - something for everyone. The staff was nice enough. The pool was not very big and the lazy river did't move. The indoor pool was cloudy and the hot tub was only warm. Ask for a balcony - we did not have one and there was no where to put our wet suits to dry. We did not use the kitchen but it was stocked with pots and pans, etc. When we go back we will ask for a balcony room. The location was wonderful - So QUIET!!! Near a stream and lots of green. We will stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
2 Thank Danielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, August 20, 2013
Extra space and quiet, 2 great words to describe MainStay Suites. Your choice of our hotel is greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sparta, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2013

My family and I just returned from a 3 day stay at the Mainstay Suites in Pigeon Forge. At first I everything seemed ok. The lady at the front desk was very accommodating when checking us in. The first night was ok, then it went downhill. The indoor pool was overwhelmed with chlorine and cloudy. There was green mildew in the indoor pool area. The second morning we ate breakfast outside. The trash can was overflowing to the point that trash was laying on the outside patio. We asked for fresh washcloths and towels. We were given pool towels and they were out of washcloths. How does a hotel run out of washcloths? My daughter went down to ask for washcloths and they told her they were out as she was walking off she heard the staff making smart remarks about her asking for them. When I walked by the laundry room I saw a hotel staff member laying on a table in the laundry room. Then the rest of them were gathered outside smoking. Our hall was never vacuumed, the same shreds of paper that were there when we checked in were there 3 days later when we checked out. We called for the complimentary cleaning service and never got it. On the upside, our room was clean just not hallways and so forth. The outdoor pool was ok. The breakfast staff was the only staff that I actually saw working. I never saw housekeeping up on our floor during our stay. My husband called to speak to a manager about our experience but one was not there. I don't recommend this hotel if you are as picky as I am about cleanliness.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sabrina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, August 11, 2013
Glad to read about the great parts of your stay and disappointed to learn of the areas we didn't meet your expectations. Our pools are checked a minimum of 3 times daily for proper water care and chemical balance and at least once a month they are inspected by the Tennessee Health Department. I am sorry that your experience was anything less than exceptional. Your comments will be shared throughout our staff so we can work harder in providing every guests a clean and comfortable stay with great service.
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Calhoun, Tennessee
2 reviews
Reviewed August 6, 2013

We held a family reunion here over the Fourth of July, with about 60 people. The facility had spacious rooms with kitchens, large gathering areas, pool, etc. The breakfast was good, also. We had a catered dinner there one evening and used their photographer, as well. The staff was pleasant and accommodating. We are planning another reunion and won't hesitate to use them again. Kudos!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MomFromm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, August 8, 2013
We love hosting family reunions! So glad to hear to hear that your family had a great time getting at MainStay Suites. Looking forward to your return!
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Kentucky
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 30, 2013

Our room was large, with a full-equipped kitchen, and space for all six of us to sleep (rare without booking expensive suites or two rooms at most hotels) all for a very fair price. Since the pool area was really nice and breakfast was included, this hotel couldn't be beat. I liked the location since it's a tiny distance from the busy strip, but provides a little less traffic and noise than a hotel right on the busy parkway. I like the fact that the rooms have balconies, too.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank regmoses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, August 1, 2013
Value & Fun, what an awesome description! We are thrilled that you loved our location and suites. Thank you for sharing the message of MainStay Suites value & fun with the world. Hurry back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Unicoi, Tennessee, United States
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 27, 2013

Wonderful hotel. Clean, spacious, full of ammenities, built-in outdoor waterpark, in-door pool very clean...breakfast hot and good, great location. My family travels a lot. My son plays travel baseball and we stay in hotels all through the summer. There are only a few in Pigeon Forge that I would give this rating too and I am including the Luxury Cabins in this comment as well. I have always been exceptionally pleased with MainStay here. Lots of room and comfortable. With teenage boys there is a great outside water area. I have also paid & stayed at Wilderness Waterpark Resort and the rooms and customer service here are so much nicer! The pool area is fun as well. You can spend the extra money you save to shop and Putt-Putt or do some other activity...we did the Titannic exhibit. Great location, super friendly staff.

Room Tip: Rooms with poolside view is great! Balcony and sitting area!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cynthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 30, 2013
We are so happy you chose to stay with us and enjoyed all that MainStay Suites and Pigeon Forge have to offer. Your review fuels our fire to keep improving the experience every time you return. Thanks for being our guests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Claremont, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 25, 2013

We have stayed 3 out of the last 4 times at this hotel on our trips to PF. Two years ago we tried somewhere else just for a change, but this year we went back to MainStay Suites. It's off the main drag, has heated pools, a wonderful breakfast, we feel safe there and it is clean. The suites are so convenient for us to cook some of our meals. We are a middle class family that has to save all year to take our summer vacation and we feel MainStay is our money well spent.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chrysti I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 26, 2013
We love a great come back story and appreciate your return! Thanks for trusting your vacation accommodations to MainStay Suites!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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