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“Great Value/Family Fun Place” 5 of 5 bubbles
Review of MainStay Suites

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MainStay Suites
Ranked #8 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Unicoi, Tennessee, United States
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Value/Family Fun Place”
5 of 5 bubbles Reviewed July 27, 2013

Wonderful hotel. Clean, spacious, full of ammenities, built-in outdoor waterpark, in-door pool very clean...breakfast hot and good, great location. My family travels a lot. My son plays travel baseball and we stay in hotels all through the summer. There are only a few in Pigeon Forge that I would give this rating too and I am including the Luxury Cabins in this comment as well. I have always been exceptionally pleased with MainStay here. Lots of room and comfortable. With teenage boys there is a great outside water area. I have also paid & stayed at Wilderness Waterpark Resort and the rooms and customer service here are so much nicer! The pool area is fun as well. You can spend the extra money you save to shop and Putt-Putt or do some other activity...we did the Titannic exhibit. Great location, super friendly staff.

Room Tip: Rooms with poolside view is great! Balcony and sitting area!
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cynthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 30, 2013
We are so happy you chose to stay with us and enjoyed all that MainStay Suites and Pigeon Forge have to offer. Your review fuels our fire to keep improving the experience every time you return. Thanks for being our guests!
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562 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • Any
English first
Claremont, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

We have stayed 3 out of the last 4 times at this hotel on our trips to PF. Two years ago we tried somewhere else just for a change, but this year we went back to MainStay Suites. It's off the main drag, has heated pools, a wonderful breakfast, we feel safe there and it is clean. The suites are so convenient for us to cook some of our meals. We are a middle class family that has to save all year to take our summer vacation and we feel MainStay is our money well spent.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chrysti I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 26, 2013
We love a great come back story and appreciate your return! Thanks for trusting your vacation accommodations to MainStay Suites!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Kentucky
Level Contributor
222 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

This was a return trip to this Mainstay for us, as we enjoyed it the first time years ago. We were having a 1st cousins reunion and this is just a beautiful and well located hotel. The staff and service are far above average. We had a small problem with the A/C unit , when reported someone was there in 10 minutes and fixed it. We had requested the creek side 4th floor for our group, but they could only do the 3rd floor, but that was OK. Everyone in our group loved the hotel and location. We plan to do a full family reunion in 2015 at this location. the only complaint that some had was eggs ,except hard boiled, were not on the breakfast bar.

Room Tip: ask for mountain view rooms
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 20, 2013
Welcome back and thanks for planning to bring more family with you in 2015, but we hope you don't wait that long to return. It's great to see families come together in Pigeon Forge and we love having you at MainStay Suites. Thanks for taking the time to post a review.
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Gallatin, Tennessee
Level Contributor
4 reviews
5 of 5 bubbles Reviewed July 14, 2013

My family of six stayed for two nights last week and it was fantastic! The suite was very clean and roomy and comfortable. Even the sofa bed was very comfortable. And we loved the kitchenette. The kids loved that the pool was open late, and we enjoyed the lazy river. We swam twice each day. The trolley is very convenient right out the front door, but the hotel is right off the strip. I like that it was set back so we didn't get all the noise. Also The breakfast was great for grab and go. We will definitely stay here again on our next trip to the mountains.

Room Tip: Room 106 was very convenient to the car, the ice, and the lobby. But next time we will ask for the s...
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 15, 2013
Leah, you make us smile! Your review describes everything we love about MainStay Suites and we are thrilled that your family enjoyed our suites, pools, and location in a quiet area of action packed Pigeon Forge just off the busy Parkway. Your right the trolley stop located just steps from our front door is a great way to get around town. Hurry back!
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Indianapolis
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 13, 2013

Stayed here for 3 nights while visiting Dollywood. Nice hotel, very clean and quiet. There were 3 reunions going on at the time and you would have thought it would be noisy but it wasn't at all. Enjoyed the lazy river and the pools. Staff was very friendly. Bed was comfortable. My only complalnts are that the hot tub inside was actually chilly, no towels at the pool-have to request them at check-in desk, and no tv guides or binders in the room with area information like most hotels have. Oh, and the elevator was a little slow. But all-in-all I would probably still stay there again.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chi_townfan_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 15, 2013
We love hosting visitors to Dollywood and so glad happy you found our location convenient to your activities. Thanks also for mentioning about the hot tub as we never want it to be anything less than hot and apologize that it was having some maintenance fixes during the time you stayed, but that is when is great to have 2 hot tubs like we do at MainStay Suites. Your time to review our hotel is appreciated and thanks for trying us out. We look forward to your return!
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1 review
5 of 5 bubbles Reviewed July 11, 2013

I stayed at MainStay along with our family reunion. The staff could have not been more accommodating. As President of the Family, I was extremely happy with the MainStay and would highly recommend this hotel to others. The location was perfect and the staff was exceptional. Thank you for helping me make our 48th Annual Family Reunion a success.

Steven G

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bushbat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 12, 2013
We have a blast hosting family reunions and appreciate your efforts to bring your 48th time together to MainStay Suites. Pigeon Forge is known for family fun and we are thrilled to hear that you had a great time with us and each other. Thanks Bushbat2 and your entire family for making MainStay Suites your reunion relocation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Milwaukee, Wisconsin
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 7, 2013 via mobile

This hotel is situated on a huge beautiful piece of property. The grounds are spectacular and the pools ( outdoor) are very nice. The suite we stayed in had two queen beds and a sofa bed. The two queens were very comfortable. Sofa bed.... Not so much. The room had been "remodeled" within last two years. Basically they threw granite on the sink tops and counter in kitchenette and put in new carpeting. The toilet kept running but the shower had awesome pressure. No screens on windows to allow fresh air in so room felt stuffy at times. Really nice balcony. The breakfast wasn't bad. There were a lot of choices. I would stay here again. A great place for families on a budget. The location you just can't beat.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Mrsmom_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review, July 9, 2013
Thank you for your kind review and we look forward to hosting your family in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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