We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Vacation Plus”
Review of MainStay Suites

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
MainStay Suites
Ranked #10 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed February 25, 2013

Staying here is always a very pleasant experience. The rooms are wonderful with full kitchen, good size bath, porch, sitting area and separate corner for bed(s). We always go with an organized group of 40-50 people and the staff couldn't be more helpful and accommodating. The breakfast always has hot foods, waffle irons, cooked oatmeal, and a large assortment of other items. The location is off the beaten path (light #6) with other access road possibilities which makes it nice and quiet yet convenient. The beds are comfortable and pillows are more than adequate in number - one for every head!! WiFi access is one-step easy and free. This is our 4th trip there in February - and we've already reserved our space for 2014!

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Judith V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, Manager at MainStay Suites, responded to this reviewResponded March 15, 2013

Thank you for staying with us at MainStay Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (664)
Traveler rating
Traveler type
Time of year
Language

533 - 539 of 664 reviews

Reviewed January 19, 2013

Never been to a hotel where soap was not in the rooms. Getting access to the high speed Internet was also difficult. I spent 20 min on the phone with the service provider with an 800 # that the front desk provided. Why should I have to spend all that time on the phone for a service that is advertised? Issue was still not resolved, the provider said there were 3 steps that are protocol that the desk should have tried before giving me that #. That was not followed! Going to try to resolve again.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Sjchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded January 21, 2013

So sorry you experienced wifi issues during your stay. Our system is a managed network that our IT provider continuously monitors to resolve any failure issues. Again I apologize if our service experienced difficulties as we seek to provide 100% up time for free high speed internet services. The answer to the 2nd part of your comment regarding soap is yes, we absolutely provide soap and shampoo. Again I apologize that soap was absent from your suite. Thanks for choosing to stay with us at MainStay Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2013

We stayed the day after Christmas for 3 nights. The hotel clerks were very nice, our room was very clean, the beds were ok. The only 2 problems that I didn't like was this place had like 100+ rooms & a very small breakfast area that seats probably 30 so with that many folks there & with me having small children just couldn't get down there to eat but once because the rest of the time it was just too crowded!! The breakfast they offered was very good! Also the major thing is this hotel offered wi-fi in the description. My phone's internet never would work & it was constantly roaming & in & out of service so it drained my phone battery something terrible!! Other than that our check in & out was a breeze & everyone was very very nice! I would highly recommend this hotel!!

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kristy003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded January 4, 2013

Thanks for staying with us at MainStay Suites and for your kind comments about the service you received. Hope to see you again on your next visit to Pigeon Forge!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

We reserved three suites; one for us and two for our children who have babies! It was so comfortable and allow the babies to sleep in a different area from their parents! The pool was great! A lot of indoor "heated" pools are actually rather cool but not this one! It was just right and then the hot tub topped it all off! We will definitely stay here many times over!

Room Tip: Book early especially during the winter as many church groups, families, etcs were staying for sever...
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank christmastreegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded January 1, 2013

Thanks for spending your Christmas break with us at MainStay Suites and for your kind review. Please allow us to host your next visit to Pigeon Forge.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2012

From the time we walked in till we left, the front service and the room service was outstanding, The room are large enough for a 4 -6 people stay in comfort and are very clean. We stayed from Dec, 20 thru 23, 2012. The outside views are beautiful. The Continental Breakfast was great. We highly recommended. If we ever go back to Pigeon Forge this is the hotel I will stay again and again.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Freddie Ivis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded December 26, 2012

Thanks for spending your pre Christmas getaway with us! I am glad you found your place to stay in Pigeon Forge and chose MainStay Suites.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012

This was our first time to stay here. We were their with a 3 day Gospel Music Event "Harvest Music Celebration". We were very pleased with your facility. The size of the suites , the cleanliness and the decor was wonderful.The breakfast was always fresh and hot and fully stocked.The staff was ALWAYS friendly and helpful.Of course the indoor heated pool was a major hit with the children before and after the singing.I could not of asked for a more pleasant stay. I look forward to future vacations with "Mainstay" . Your facility was a big part of new memories our family created THANKS !!!!

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SmokeyMountainLover5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded December 11, 2012

Thank you for giving us the opportunity. Welcome to the MainStay Suites family!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2012

My family stays here every time we are in town. The Suites are the perfect size when traveling with children. We love the full size refrigerator, for all the water and drinks we seem to collect while traveling. The staff is always very friendly and great with suggestions on local restaurants. The breakfast has something for everyone, which is great when you have picky eaters!
We will always Choose MainStay Suites while in Pigeon Forge

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Deanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesPF, General Manager at MainStay Suites, responded to this reviewResponded December 3, 2012

Hi Deanne! Thank you very much for being our guests at MainStay Suites and we are always excited to hear your family is coming to visit. Thanks for sharing your recommendation. Chattanooga is an easy trip so hurry back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pigeon Forge hotels
1.4 mi away
The Inn On The River
The Inn On The River
#2 of 92 in Pigeon Forge
2,539 reviews
1.3 mi away
La Quinta Inn & Suites Pigeon Forge
2.3 mi away
Hampton Inn & Suites Pigeon Forge On The Parkway
Show Prices
Show Prices
Show Prices
1.2 mi away
Clarion Inn Dollywood Area
Clarion Inn Dollywood Area
#5 of 92 in Pigeon Forge
2,414 reviews
2 mi away
Ramada Pigeon Forge North
Ramada Pigeon Forge North
#23 of 92 in Pigeon Forge
1,914 reviews
0.6 mi away
Country Cascades
Country Cascades
#17 of 92 in Pigeon Forge
1,257 reviews
Show Prices
Show Prices
Show Prices

Been to MainStay Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about MainStay Suites

Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range: $88 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MainStay Suites 3*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Hotwire, Travelocity, Orbitz, Priceline, Cancelon, HotelQuickly and getaroom.com so you can book your MainStay Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing