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“Very Pleased!”
Review of MainStay Suites

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MainStay Suites
Ranked #8 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Cerulean, KY
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very Pleased!”
Reviewed November 4, 2011

Three longtime friends and I stayed at MainStay Suites on the nights of Oct. 10th - 12th and were very happy with our accomodations. We liked the fact that the hotel was a couple of blocks off the busy main street of Pigeon Forge and the setting was lovely and peaceful. Having called ahead to request two rooms with balconies, we were happy with our beautiful view overlooking the mountain stream which was complete with ducks and colorful autumn leaves drifting down. We certainly preferred that view to some of the rooms that overlook the parking lot and pool area. Our rooms were on the fourth room and very nicely laid out with two queen beds, a full bathroom, a comfortable sitting area with a couch and TV, a complete kitchen (with a bar/table, microwave, dishwasher, stove, toaster, refrigerator, and the basic utensils, bowls, plates, etc.) I enjoyed getting my breakfast downstairs and taking it back to the room. I toasted my bread in the room and enjoyed the food on the "good dishes". There is a computer in the breakfast area for guests to check email. We didn't use the pools, but there are both indoor and outdoor pools. The hotel staff was helpful and we had no complaints with the service. When we return to Pirgeon Forge we'll likely stay here again. The price was lower than the places on the main stretch and the quality was above our expectations.

Room Tip: I'd recommend rooms on the third or fourth floor with balconies facing the mountain stream.
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank SueSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Frankfort, Ky.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 30, 2011

We stayed October 21 thru 24, 2011 and had a great stay at MainStay Suites. The staff are very accomodating at any time of the day. The rooms are always clean and the breakfast is very satisfying. The children like the bear waffles. We enjoy this location because it is not on the main stretch going through Pigeon Forge, but close to shopping, etc.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 23, 2011

I have stayed at this property a few times due to group gatherings here. I must say that EVERY time I have stayed here the staff has been rude and unhelpful and really do not care if you are satisfied or not. I have stayed at hotels all over the country with groups and this one BY FAR is the rudest! Hotel is very outdated for the prices they charge. I have never been able to get a requested wake up call ANY time I have stayed. I have requested handicap accessible rooms each time due to my mother that was traveling with me being handicapped and have NEVER gotten one and when I arrived still would not accomodate. Since they would not accomodate I requested a loan of a wheel chair and they do not keep any so my mother ended up falling in the hall and hurting herself, and STILL, they would not change our room. They made me feel like a criminal for asking to use the luggage cart. I had to leave them my drivers license to "check it out" and was required to have it back in 15 minutes or be charged extra. Ridiculous! While returning it, I was met in the hallway by a staff member who was tracking me down and I hadn't even had it my 15 minutes yet. I was also informed that when I left if the towels or wash clothes dirty I would be charged extra and also would not allow me to have extras to use. As far as cleanliness, I saw 2 pubic hairs in the bathroom floor and one in the tub. Nasty! The breakfast was ok but not enough seating available. I will not attend group activities held at this hotel any more and hope I never have to lay eyes on this hotel again. BEWARE!!!!! The fine print when you check in, they charge $3 for the room safe whether you use it or not unless you request them to take it off.

  • Stayed March 2011, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Hope C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 9, 2011

We recently went on a family vacation (4 families actually) to Pigeon Forge. We chose Mainstay suites because it was recommended by friends that we were travelling with. It's in a great location and within walking distance of many of Pigeon Forge features. The hotel put our 4 families all in a row so we could be close with a pool view. We decided, after a few days, it would be more beneficial to have our room on the other side of the hall so we would be across from our friends. They were more than happy to accomodate us within a few minutes. The staff were very friendly and the rooms were clean. The continental breakfast wasn't bad but the same spicy sausage got kind of boring after a few days. They did, however have a bear shaped waffle maker that the kids loved. You do need to get to the breakfast area early because there are a limited number of tables and it seems people need to sit around and drink their coffee there instead of in their rooms or, well, anywhere else but the breakfast area. I concern that I do have is the fact that they have only one BBQ available for use. We didn't come across a problem waiting to use it but we vacationed during a slow time. I can easily forsee a problem where someone has bought supper and is having to wait in line to use the BBQ. Overall I found Mainstay Suites a good place to stay that is tucked away from the hustle and bustle of the main strip, that is close to Dollywood, many outlet malls, and a plethora of good restaraunts. I would definately stay there again.

Room Tip: From what I noticed rooms either face the parking lot or the pool area. The pool area does get nois...
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  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Solesko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bothell, WA
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 1, 2011

We took a family vacation to Pigeon Forge this summer to go to the theme parks and visit the Smokey Mountains. We found Mainstay Suites in Pigeon Forge and really liked it. The rooms were pretty comfortable, and large enough for us all. We have a family of 5. There were 2 Queen beds, so one child had to sleep on the pull-out sofa bed which wasn't a problem.

The hotel is situated a little bit off the main drag - which for us was great becuase it was quieter and there was no traffic. It's only about a 6-7 minute drive from the Theme Parks. Also, there are 2 large pools, one kiddie pool, two hot tubs, and a lazy river. The kids loved the pools and we swam every night after doing stuff all day. It was a great way to relax and wind down for the evening.

Everything was clean.
Rooms were comfortable.
Staff was very helpful and courteous. One of the staff even helped me figure out our drive to Cade's Cove and printed out a map for me.
Breakfast was pretty good - biscuits with sausage and gravy, make your own waffles, cereal, juice, coffee, bagels, toast, etc.

All in all, it was really nice and I'd stay there again.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank FamilyOfFive_98011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brentwood, Missouri
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 11, 2011

This place was perfect for us(a family of 5) rooms with 2 double beds and a pull out sofa are also equipped with a kitchen. The trolley stops at the hotel and due to the location traffic is not a problem as you are only on the parkway one exit if you are headed to the theme parks. It is close to the old mill properties as well. On hotel property there is an indoor pool, indoor hot tub, an outdoor pool, an outdoor hot tub, an outdoor kiddie pool, and an outdoor lazy river with inner tubes! Breakfast had continental items, hot biscuits and gravy, sausage, and my favorite....bear shaped Belgian waffles that you get to make. In front of the hotel is a stream with ducks to feed. Each room has a balcony. Some overlook the stream and some the pool comlex. For the price (under $99) this place is a super deal and has everything we needed and wanted after days in Dollywood. The only criticisms were that the blanket for the pull out couch was ripped; I imagine it got folded into the bed by a previous guest. The other problem was a non functioning safe which was amended immediately (Thanks to maintenance guy who left his break early and replaced the batteries;)

  • Stayed August 2011
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank jane1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 28, 2011

It is a nice place to stay if you like to hang by the pools. the rooms were big but very strange lay out. The breakfast was OK but it was to small for the hotel never a place to sit.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank bobasheville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 410 Pine Mountain Rd, Pigeon Forge, TN 37863-3766
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Pigeon Forge
#9 Business Hotel in Pigeon Forge
#21 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Mainstay Suites an ALL-SUITE hotel located in Pigeon Forge. Indoor/outdoor pools, full breakfast. Located near the new LeConte Center, Dollywood, Dixie Stampede, The all new Island, WonderWorks and Titanic Museum. We also have a convention center for up tp 350 guest with meeting room space available. ... more   less 
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge

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