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“RODEWAY INN GOOD , BAD, AND UGLY”
3 of 5 bubbles Review of Wild Bear Inn

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Wild Bear Inn
Ranked #57 of 90 Hotels in Pigeon Forge
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“RODEWAY INN GOOD , BAD, AND UGLY”
3 of 5 bubbles Reviewed August 25, 2013

In past trips to Pigeon forge ,Tenn. I HAVE stayed with other hotels. However recently became a member of Choice Hotel rewards. Past, this hotel in past and always kept it in mind to stay here on a trip here in future.
GOOD- Location,Location,Location to Gatlinburg, Smoky Mountain Park way. Price from Choice Hotel was the best I could find compared to other websites and hotel near the area of Rodeway inn.
BAD-Checking In Was A Horrible!!!! THE STAFF HAD NO ORGANIZINGING AT ALL!! THE FRONT DESK CLARK HAD NO REAL TRAINING AT ALL ON HOW THE CHECK INN PROCESS WORK THAT THIS PLACE! TOOK OVER 20 minutes With only 3 In Line AND ONE WAS ALREADY CHECK INN!! AND HAD TO 2 to 3 staff at the Front desk! After,20 to 30 Mins. TO FINALLY GET THE KEYS I WAS JUST HAPPY TO GET TO

UGLY- Walked in the room It Smelled Musty REAL BAD! ROOM AIR FRESHER WOULD HAVE BEEN GOOD TO GET RID OF SMELL.WE LEFT THE DOOR OPEN FOR 3 hours to get rid of Smell. CARPETS COULD BE CLEANED. BAD!! WORE FLIP FLOPS IN ROOM,SHOWER CURTAIN NEEDS WASHED BAD OR BETTER REPLACED! STAINS ALL OVER IT. TOILET DID NOT FLUSH RIGHT. THOUGHT IT WAS GOING TO OVER FLOW EVER TIME.
Bed comfortable, clean and made up well. Overall all appears of room. AVERAGE
INTENT IS NOT GOOD !
The free reakfast is Awesome pancakes!
I WOULD Look around again for Better rates next time before staying here. HOWEVER, Location is Awesome! Ask to see the Room first!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ms1569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Wild Bear Inn, responded to this review, August 26, 2013
Thank you so much for your evaluation. All input is helpful as it can be used to train our staff. We are pleased that you enjoyed our location which is near the entrance of the Great Smoky Mountain National park as well as many restaurants, shops and attractions. We apologize for any concerns that you may have encountered. We will address your concerns with the appropriate staff and rectify any concerns found.
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546 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed August 18, 2013 via mobile

Don't waste your money or time by booking at this hotel. Our recent stay involved standing in 3 1/2" of water to take a shower, when flushing the toilet the water would rise to the top (wetting your rear if you were sitting) before slowly retreating leaving you with the impression it was about to run over. When we entered or left our room we were assailed by smokers chain smoking right outside the door on either side along with on the balcony above our room. The room smelled musty and was small, with the wallpaper peeling off the wall. The carpet was rippled in numerous places which created a trip hazard. Air conditioning, while available was little more than a wall unit with no cover plate and high or low rather than temperature controlled. When we complained to the office we were told they could move us to another room but could not guarantee it would be any better. The wi-fi they claimed to have was basically non-existent, if you ever got on it was impossible to surf the web because it was so slow.

Stayed August 2013, traveled as a couple
Helpful?
7 Thank Bobby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Wild Bear Inn, responded to this review, August 22, 2013
Thank you so much for your concerns. We greatly appreciate all responses. We are investing your concerns and looking forward to the opportunity to talk to you personally. We want our guests to be happy, to return time and again to visit their family at the Rodeway Inn in the Great Smoky Mountains where there are many things to do with lots of great food, beautiful mountains and streams located within minutes.
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Lexington, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed August 14, 2013

I have stayed at many hotels, but this was by far the worst!! First my girlfriends and I check into our room and the rooms were not cleaned, there were cans and tissues on the nightstand and pizza boxes. The bed did not have clean sheets, then we get moved to the bottom level and there was no wifi, the water pressure in the showers were extremely low. We decided to have breakfast next door and as soon as we walk in there is a terrible smell, we didn't stick around long enough to see what it was. Overall if i have a choice to sleep in a room there or in my vehicle, I would pick my car ANYDAY!!!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank stacyprc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Wild Bear Inn, responded to this review, August 16, 2013
Thank you so much for your review. We believe that all reviews are helpful and can be used for educational purposes. Cleanliness is a top priority with us and a right of every guest. Since we are unaware of this concern please allow us to simply say we are sorry for your expressed concerns. We would be happy to talk with you about your concerns and try to rectify any problem that you had. If we had been aware of your concerns, we would have truly tried to make your stay very enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gate City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 14, 2013

I have stayed at several of your properties and this is our second stay at this hotel.Aside from noticing that things need updating,we had an enjoyable stay. The staff were extremely nice and helpful, the rooms were extremely clean with the towels being nice and fluffy. We were pleasantly surprised by the restauant on the premises by both the quality of the food and the wonderful service we recieved.

So, I would recommend staying here if your looking to spend less on your stay and more on just having fun keepng while keeping in mind this is an older hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Wild Bear Inn, responded to this review, August 18, 2013
Thank you for your review. The Management and Staff at Rodeway Inn - Mountain Skys are so pleased that you enjoyed your stay with us. We will pass along to the Pancake House staff that you very happy with both the quality of food and service that you received. Both the hotel staff and the restaurant staff take great pride in making sure that everyone is treated with true southern hospitality. Thank you for your recommendation and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

After reading some reviews I felt skeptical, but I did book with my employee rate so I had to give it a try and we were very pleased. The Front Desk Clerks were so friendly. The room was small and since we had requested a rollaway bed it was cramped a bit. But the room smelled nice and I gotta say it was the best water pressure I have experienced in a hotel thusfar.
For a family of 6 it's nice to have had the free breakfast voucher. We were pleased with the stay and the satff.

Room Tip: They do not have an elevator so you may want to request a first floor room.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JetsetMom4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Wild Bear Inn, responded to this review, August 18, 2013
Thank you so much for taking time to review your stay with us here at Rodeway Inn - Mountain Skys. We are so glad that you were pleased with your room; especially knowing that you too are a Rodeway employee. Our friendly staff loves to make sure that everyone enjoys their stay and it is great to know that you liked your free breakfast voucher at our Smoky Mountain Pancake House. We hope that you will be back to visit with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 7, 2013

On August 3rd. My family and I traveled 15hours to Tennessee. We had booked a four night stay at this hotel with a travel company. It was in a great location with a good price. We were exhausted and just wanted to relax. As soon as we opened the door to our room it had a dirty smell. The carpets were not vacummed, the beds were not fully made, pillow cases were dirty as if they were already slept on. We looked into the bathroom where there was garbage in the trash can and spit in the sink. We were grossed out. After traveling all this way and being so tired we were disappointed. When talking to the person at the front desk they assured us it was cleaned by him personally and assured us he will clean it again. He showed up with new sheets and no cleaning products. He wasn't about to clean the bathroom. We didn't unpack anything....we just left. Disappointed.

Room Tip: Stay some place else if possible
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank disappointed14u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Wild Bear Inn, responded to this review, August 12, 2013
We are very disappointed that you were not pleased with our property. Cleanliness is a top priority with us and given the chance, we certainly would have tried to make your stay all that you expected. We are pleased that although the young man at the desk is not part of the housekeeping staff did offer to clean your room and try to make your room acceptable to your likings in every area. Thanks for noticing that our room are very economically priced. Again, we apologize and are investing your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pineville, Kentucky, United States
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed August 4, 2013

We had a 2 queen room, we thought we had got settled when I moved the table over so we could get more air and there was stuff under the table, then when I sat on the bed there were toe nails under the bed across from me. I went and told the front desk which was very nice. They told me to check another room to see if it would be ok and it also had stuff under the edge of the bed, finally the 3rd room seemed to be cleaner so we stuck it out in it. Better check you room before you settle in.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Wild Bear Inn, responded to this review, August 6, 2013
Thank you so much for your expressed concerns. We apologize for any problem that you may have experienced. Please know that we will investigate your concerns. Cleanliness is a top priority and lack of it is not tolerated. If any issues are found , we will address them and retrain staff. Had the management known of any problem, we would have addressed it while you were here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wild Bear Inn

Property: Wild Bear Inn
Address: 4236 Parkway, Pigeon Forge, TN 37863-4012 (Formerly Rodeway Inn Pigeon Forge)
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #57 of 90 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Wild Bear Inn 2*
Number of rooms: 116
Official Description (provided by the hotel):
A Prime Location, Adjacent to the Beautiful Great Smoky Mountains Wild Bear Inn (formerly Rodeway Inn Pigeon Forge, Mountain Skys Lodge) located in Pigeon Forge, Tennessee, is a cozy hotel that offers guests comfortable accommodations in the heart of Pigeon Forge, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park, Dollywood Splash Country water park and Ripley's Aquarium of the Smokies. In fact, Wild Bear Inn is the closest hotel in Pigeon Forge to Great Smoky Mountains National Park. Adventurers, visitors and families find comfort within the newly renovated Wild Bear Inn at a premier mountainside location along the Great Smoky Mountains. Stop in for a one-night stay or vacation all week to enjoy the amenities, including a pool and on-site restaurant, Wild Bear Pancake House, serving breakfast daily. Choose from a variety of rooms, including a spacious three-bedroom unit all the way to a cozy and quaint studio. ... more   less 
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Also Known As:
Rodeway Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Rodeway Inn

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