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“Customer service not a priority”

Marble Slab Creamery
Ranked #11 of 19 Dessert in Pigeon Forge
Certificate of Excellence
Price range: $4 - $7
Dining options: Late Night
Restaurant details
Dining options: Late Night
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Customer service not a priority”
Reviewed January 11, 2013

I love Marble Slab ice cream and was excited when we saw one on a recent visit to Pigeon Forge, as I had MS coupon my husband and I planned to use for a date night while on our family vacation. Unfortunately, this location refused to honor the coupon, claiming it was only valid in our home area, which is a contradiction to the fine print, which does not specify a location. Good customer service would have at least worked with us a little. We left and went to Baskin Robbins instead just because the employee's attitude was so snotty. Very disappointing.

  • Visited November 2012
    • Value
    • Service
Helpful?
2 Thank Joythruthejourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

Visitor rating
    125
    56
    27
    15
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Louisville, Kentucky
Level Contributor
105 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“over priced ice cream place”
Reviewed January 7, 2013

just like every thing in this area they 2 of everything it was slow and not a lot of people in the store during prime time for eating, the ice cream is over priced baskin robins is also over priced but there have better ice cream. it was ok and melted fast even in December not a place i would go every day
enless you want to go broke , you can go to walmart and get a whole gallon for what you pay for a small scoop of ice cream

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Very nice place”
Reviewed December 14, 2012 via mobile

Had a banana split.This place is fantastic was recommened here and mels dont know why mels is nasty this place is clean.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jronines38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Yummy”
Reviewed November 23, 2012 via mobile

Best butter becan ice cream I've ever had. My kids loved the cotton candy and my husband loved the sweet cream ans cheesecake. Needless to say we went more than once. It's a must try!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank angelabrownlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond,Va
Level Contributor
47 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Nice change for ice cream”
Reviewed November 16, 2012

The portions are huge.They make it fresh right in front of you.
They will make it just how you like it or will make a new one.Very friendly staff

Visited August 2012
Helpful?
Thank bret8kins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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