We made a reservation over the phone to redeem a Groupon deal, and called the day before our rafting trip to confirm since were were travelling from out of state. I had a hard time getting a real person on the phone, and once I did, the lady I spoke with couldn't find our reservation. After about 20 minutes they found our reservation (whew!).
Now for the actual rafting trip: we went on the 9am Middle Ocoee trip and had a fantastic time. Our guide was “Reverend Dean the Dunking Machine!” - and we will definitely request him again next time! I think our raft had the best time of anyone on the trip - Dean is hilarious and really wants to make sure everyone has a good time.