I've stayed at the Doubletree in Oak Ridge at least ten times and this was by far the worst experience. One positive note was that they had a down-free room ready when I arrived, but the staff at every part of the hotel really disappointed. One evening I tried to get room service dinner and when I called room service, the woman who answered had to ask someone near her if they "took food orders over the phone." I don't think she knew what room service was. After she put me on hold for more than 5 minutes I hung up and called the operator who wasn't sure what "room service" meant. After the operator transferred my call to the same young woman in the restaurant I gave up and went out for dinner. As I walked by the restaurant I was expecting a busy scene to explain why they were too busy to help me and no customers were in the restaurant. Two young women were standing at the host station and I assume one of them was the one I talked to.
As I mentioned, I've stayed here a lot and this was the first time the people at the desk at both check in and check out were not friendly. They weren't rude, but just sort of matter of fact. In recent trips I've always heard "welcome back" and received a note from the owner when I checked in welcoming me back, but this time it was just as if I was someone they've never served before. I can't say it's a bad hotel, but it felt like it might be under new management and therefore on its way downhill.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Oak Ridge – Knoxville in the heart of Oak Ridge, Tennessee, 11 miles west of Knoxville, is Oak Ridge's premiere, full service hotel. Our modern hotel is adjacent to the American Museum of Science and Energy and Oak Ridge Associate Universities. Knoxville's McGhee Tyson Airport (TYS) is 30 minutes away by car. ... more less
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- Also Known As:
- Doubletree By Hilton Oak Ridge - Knoxville Hotel Oak Ridge
- Doubletree Oak Ridge
- Oak Ridge Doubletree