I have only had one problem, that continues to this day with one Starbucks and it's not this one! This Starbucks is great as are all the Starbucks I have been to...but...like I said, the one...which I wont mention here. The people are very nice and very accommodating to their customers. They are so nice...I even witnessed a very elderly lady at the counter complaining about a bad cup of coffee she received there over "a week" earlier and they were still nice enough to "give" her a new cup of coffee! This kind of niceness you just don't see much any more!!!