We chose to stay here for a night. Although the room was nice and clean, it in no way made up for the poor customer service. Being a Gold member, was not asked or given any amenities at check-in. I was then told I could park close to a side entrance which I did, however, after standing out in the hot sun for 10 minutes trying to get the key to open the door, I finally walked around the building to get in. I asked the clerk if she could check my keys before going to the room - that I could not get in the side entrance. She said "oh, yes, your keys are fine. We've had a problem with that door." GREAT ! You knew of a problem but sent me there anyway. Finally get to the room and the remote doesn't work. I asked the housekeeper across the hall to be informed that they had more at the desk. So, a restful night and down for breakfast only to find NO food. This guy comes out of the kitchen area and says "I guess you're waiting on food ? I'm cookin'." WOW. no apologies or pleasantries.
I completed the survey - requesting that I be contacted - but did anyone ? NO.
Two stays here at once - my first and last !
- Official Description (provided by the hotel):
- Extended stay hotel in Oak Ridge, TN welcomes you. We want you to 'Get Comfortable' at the Staybridge Suites of Knoxville - Oak Ridge, TN. For your extended stay, temporary military or relocation housing needs in Oak Ridge, Tennessee, our lodging provides you with upscale accommodations near the Oak Ridge National Labs. Corporate and military guests find the location of our hotel east of Knoxville, Tennessee puts them just minutes from ORNL, Boeing, SAIC, K-25 Site, B&W Technical Service Y-12 LLC, TVA, Rogers Group and the Bull Run Steam Plant. Our location also offers you easy access to Knoxville and Interstates 75 & 40. As an Oak Ridge, TN pet friendly hotel, we provide a comfortable, home-like oasis for guests. Vacation destinations in Tennessee, including the Museum of Appalachia, the Museum of Science & Energy and Knoxville, are easily reached from our hotel. The Great Smokey Mountains and Pigeon Forge are less than an hour away.Guests of our Oak Ridge, Tennessee lodging will find the same standards they have come to expect from Holiday Inn. You can enjoy upscale amenities including spacious, open floor plans, a complimentary breakfast buffet, a 24-hour coffee station and Sundowner Receptions. There's a five-hole putting green, the BridgeMart convenience shop and a 'Just Like Home' theatre with a flat screen TV and DVD player.From BBQ grills to an indoor pool, we want you to consider our Oak Ridge, TN extended stay hotel your home. ... more less
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- Also Known As:
- Staybridge Suites Knoxville Oak Ridge Hotel Oak Ridge
- Staybridge Suites Oak Ridge