We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“worst stay ever!!!”
Review of Quality Inn

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Quality Inn
Ranked #6 of 10 Hotels in Newport
Reviewed June 8, 2012

omg what a dive! pool was 100 degrees u couldnt even stay in for 5 min. service was snoody and the door to our room was almost off the hinges.desk manager was the rudest person ive ever met, wow never going to stay at a rr inn again!!!!

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank JasonMt_Pleasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Quality Inn, responded to this reviewResponded August 27, 2012

Thank you for your review. I can see that your stay was not a great one. I would like to let you know that we do apologize and also that we problems are not indicitive of our establishment or the Red Roof Inn franchise. I am truly sorry that things were in that condition when you visited.. I can assure you that if you give us another try, you will enjoy your stay much more. The problems yuo addressed have been corrected and we look forward to serving you again. Thanks!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (164)
Traveler rating
Traveler type
Time of year
Language

158 - 164 of 164 reviews

Reviewed May 30, 2012

we stayed here over memorial day weekend because it was all we could find. The room was atleate 100 degrees when we got there because it was in the atrium. The A/c had been turned off in the room, it didn't cool down till around 4am! we called the front desk and were told they would bring us a fan, never came. We also ended up with half a roll of toilet paper and hair on the towels. We would have been better off sleeping in our car and saving $54! atleaste the car has a/c.

Room Tip: book a room before you go!
See more room tips
  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Chrissie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Quality Inn, responded to this reviewResponded August 27, 2012

Thank you for your review. I do apoligize for the issues with your stay. While there is no excuse for the problems you encountered, I can offer a reason. Being Memorial Day weekend, and as you said it was one of the few rooms available, we had a major oversight in forgetting to turn the air conditioner on in the room so it would be cool and ready for guests. I am sorry for the discomfort it caused. I hope that you will consider giving us another chance to show you that it is not a normal situation. Thanks!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

We were able to get the room for $43/ night through priceline. We just wanted a stop over for a night on a longer road trip that would be two days and one night in the smokys and off to myrtle beach. So wanting to go cheaper to save money for the beach we stayed here. For $43 we got a STEAL! Everything was sufficient. Nothing was outstanding and nothing was terrible. It was good buy and given the same situation, we would stay here again. The hotel is located close to some shopping (strip mall and walmart) and about 20 minutes from the East side of the park. It took about 35 minutes to get to the main park entrance in Gatlinburg. The indoor pool was kind of cool. Just enough that I only swam for a few minutes then got in the hot tub. There is a kiddie pool which my kids enjoyed but I pulled them out after their lips turned blue. Breakfast is continental. It had cereal, doughnuts and waffles with OJ and Milk. Overall good buy. Nothing special. Nothing bad

  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Quality Inn, responded to this reviewResponded August 27, 2012

Thank you for taking the time to write a review. We are happy that you were pleased with your rate and your stay, however we want to make every visit with us outstanding. The next time you are in the area try us again. If there is something we can do to make your stay more enjoyable be sure to let any of our friendly and courteous staff know. Thank you for your patronage!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2012

The indoor pool has so much chlorine your eyes will burn in the hallway and in your room. We asked to switch rooms and were told they were booked... With two cars in the parking lot all week. We cut our stay short and wont ever make that mistake again! If you happen to run into an issue. You can forget about someone caring. There are four hotels surrounding them. You would think they would put some thought into how they treat there guests.

We switched to the best western and had a great stay.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank moonphazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Quality Inn, responded to this reviewResponded August 27, 2012

Thank you for taking the time to write a review. I certainly do hate to hear that your stay was not a great one. We have recently went through a major staffing change and we are focused on training our staff to be completely guest services oriented. Customer service is our number one goal and we hope that you will stay with us again so that we can make your stay memorable for all the right reasons.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2011

Spent a night at Red Roof Inn in Newport, TN as a halfway stop between Louisville and Raleigh, NC. We had a poolside room. The pool is enclosed in a large atrium with plenty of room for kids to play around. The pool was large for hotel this size, and also had a nice hot tub. The room was large, with a refrigerator, microwave, coffeemaker,hairdryer, and iron. The bed was nothing special, but comfortable. A small breakfast (with waffles, toast, cereal, juice, coffee) was included. The nice part - the price!. Got this for 49.50 !!! Will definitely use this again on future trips.

Room Tip: Definitely want a poolside room on the ground floor
See more room tips
  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank monkspunks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Quality Inn, responded to this reviewResponded October 26, 2011

We are glad you were so pleased with your recent visit. We would like to thank you for taking the time to post your review as well. We strive to make sure that every customer has a pleasent experience when they are staying with us. We look forward to serving you in the future and your continued patronage!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2011

We have used this motel numerous times over the last 6 months. There have been many improvements since the facility became a Red Roof Inn. They now have a continental breakfast. The indoor swiming pool is very nice. Rooms have been refurbished and are clean and comfortable. This motel is a nice facility and an excellent value. The motel is well located to local eating places.

Room Tip: Access to the rooms on the lobby level is is excellent thru the lobby. Parking in front of the motel...
See more room tips
  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Donald V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Manager at Quality Inn, responded to this reviewResponded October 23, 2011

Thank you for your recent continued patronage. We have been working very hard to make the Red Roof Inn in Newport, TN a very clean, comfortable, and friendly environment for our guests. We look forward to having you visit with us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2011

Staying at the Red Roof Inn in Newport, Tennesse was a great expericence. The room was very clean, we had enough towels and the internet was extremely fast. I will tell all my family and friends to stay there when they go on a vacation. I will be staying there again.


Pete Warf

Room Tip: If you have a hanicap the bottom floor is the one for you, it has plenty of room where you can get a...
See more room tips
  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pete W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
davidgibsonrri0746, Guest Relations Manager at Quality Inn, responded to this reviewResponded August 27, 2012

Thank you for your review. We strive to make every stay a great one. We also appreciate you recommending us to your friends and family. Please come by and stay with us again the next time you are in town. Thanks again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Newport
3 mi away
Comfort Inn Newport
Comfort Inn Newport
#2 of 10 in Newport
182 reviews
0.1 mi away
Holiday Inn Express Hotel & Suites Newport South
0 mi away
Hampton Inn Newport
Hampton Inn Newport
#4 of 10 in Newport
22 reviews
Show Prices
Show Prices
Show Prices
19.5 mi away
Holiday Inn Express Hotel & Suites College Square
0.2 mi away
Motel 6 Newport
Motel 6 Newport
#7 of 10 in Newport
97 reviews
0.1 mi away
Best Western Newport Inn
Show Prices
Show Prices
Show Prices

Been to Quality Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn

Address: 1010 Cosby Hwy, Newport, TN 37821 (Formerly Super 8 Newport)
Phone Number:
Location: United States > Tennessee > Newport
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Newport
Price Range: $49 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Get your money’s worth at the Quality Inn® Newport hotel in Newport, TN located off Interstate I-40 just east of Knoxville and west of Asheville, NC. Our pet-friendly Quality Inn hotel is a small road trip to all the attractions in Gatlinburg. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, getaroom.com, Hotwire, Travelocity, Cancelon, Orbitz and TripOnline SA so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Newport
Newport Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing