We are a Best Western loyal family. We usually have a great experiences, so when my husband and I decided to book our one night (halfway stop between our vacation destination and home) at this hotel we didn't expect anything different.
Boy were we wrong!!! From check in to check out it was a terrible experience. Front desk was rude to my husband. I think he interrupted her tv show!!! My daughter and I waited in the car while he checked in. While waiting a van pulled in in front of our car. This woman was on her cell phone and stared at us. She left her van sit idling while she went inside. It wasn't a guest. It was housekeeping. We had to back up and go around her.
The hallway leading to our room was dirty and filled with dried mud. Yes, it was an outside hall so I thought, "ok, I will let that slide". The room was dirty, the tub was stained, the towels were damp. I told my husband that we were not staying here. I was scared of bed bugs!!!!
He was too tired to continue driving and since we were not familiar with the area we stayed. I only brought in what luggage we needed and after cleaning with wet wipes, I placed what luggage we brought in off the floor. I put it on desks, chairs, and luggage racks.
We stopped by the front desk to ask for more towels (clean and dry towels). Interrupted the front desk again. She said, "hmm, ah, we have a problem with the towels, don't know if I have any". Seriously??? You are a hotel!!!!
Thank heavens I had clean beach towels with us. That is what we used. When we left the next morning I did NOT leave a tip as I usually do. We expressed our displeasure at check out. Nothing. Not even an I am sorry. We used our points for our stay, then found out the room was only $30.00 per night. So we said, "oh, lets save our points and pay the $30.". This person said, "no, we already have your points". That was about strike #10!!!
We drove home. As I was unpacking to start laundry something jumped on me. Wasn't sure what it was. Then something jumped on our whites. It was fleas!!! I was so worried about bed bugs that I didn't even think about fleas. We brought fleas home with us!!!!!
Please, please, please do not stay here.
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- Also Known As:
- Newport Best Western