We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“Staff Makes This Place Great” 4 of 5 stars
Review of Union Station Hotel, Autograph Collection

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Union Station Hotel, Autograph Collection
Ranked #46 of 154 Hotels in Nashville
Certificate of Excellence
Columbia, Maryland
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Staff Makes This Place Great”
4 of 5 stars Reviewed September 15, 2013

I stay in hotels almost 200 nights a year. The staff at this hotel is one of the nicest I have experienced. I was commenting about the treatment I received and how nice the staff was to someone after my stay. This person indicated that for me to say that about a hotel staff is quite remarkable. In this instance, the staff is quite remarkable. The building is very nice, especially if you are into historic buildings. Originally I thought the location was not good but we did walk into the entertainment district, an easy walk of about 6 blocks.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank William746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

963 reviews from our community

Traveler rating
    431
    284
    142
    67
    39
See reviews for
115
431
32
179
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (276)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
united kingdom
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed September 15, 2013 via mobile

We are currently staying here for 3 nights as a stop on our road trip. I was some what Suprised when we turned up that the whole lobby was set up for a wedding party complete with cake. We had to drag our cases through the tables. Had we arrived any later we could have joined the speeches ! The room we are in 515 is opposite the elevator and adjacent to the balcony over looking the lobby. It is also overlooking the train tracks. So into the night we have had to deal with noise from the wedding party ,elevator and worst of all the trains. They run all night and blow there horns at all hours. At that just reminds me. The air con makes a racket to! The room is very small , with the bed being even smaller , not big enough for two. The hotel does have some redeeming features. The lobby is amazing , the staff wonderful and the locatoin great for downtown with plenty of bars and restaurants. Would I stay here again - no the bed size and noise are a deal breaker.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank buncey47_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterhead, United Kingdom
Level Contributor
225 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
3 of 5 stars Reviewed September 11, 2013 via mobile

We were advised on this hotel for a central position for down town Nashville it certainly was that but so are many other well known brands of hotels,
We read about the hotel being a revamped old railway station building with millions of dollars spent on it over the last few years and i would say it was done beautifully but let me clarify one thing it is still an old railway station, the rail tracks are still in use and let me tell you that these big diesel locomotives they have in the USA were trundling past not 50feet from your room window all night it is not funny needless to say after 4 nights we left that hotel shattered, some nights the whole room would shake with them, i did video one train passing and it took 6 minutes to pass our window at 2-3 in the morning you would do anything for peace and quiet
When the train had passed, you then had to put up with a/c unit thermostatically controlled it came on although the space shuttle took of from nasa
This hotel does NOT give you sleep time. Crawling into breakfast in the morning, you get a really nice breakfast then find you are charged $3 extra for coffee although outside in the foyer coffee is on tap free Would we stay here again certainly not, would I advise anyone to stay definitely NO

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bluejames985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed September 8, 2013

All the other reviews do justice to the architectural marvel that this hotel is. I'll hit on some other points.

First, the literature claims that over 3 million servicemen traveled through the station back in WWII. Apparently, Union Station Hotel still supports at least the Navy since there was evidence of many Seamen in the hotel. Sorry - that should be semen!! Yes, semen.

We checked into our 5th floor grand lobby view elegant room on Sept 4th, and immediately noticed a large 'wet spot' on the fancy fainting chair. It was evidently bodily fluid left by Seaman Stains the prior night. My wife sat on the bed and noticed another white disgusting stain on the bedroll pillow! About that time, the manager from downstairs called to see how our room was after check-in, so I told her about the stains. She didn't apologize or react well at all, but did send not one but two housekeeping men up to clean the furniture with a can of carpet cleaner. The manager never called back during our 4 day, 3 night stay to check on us.

Anyway - the room itself was nice. The room was high-ceilinged and very long, so the TV was about 20 feet across the room from the bed. There was minimal noise or disturbance from any guests or coming from the lobby, and there was no train noise from outside (which may be because our room was interior and overlooking the lobby). The bathroom was clean; it was long and narrow, and did have a tub not just a shower, with dual vanities.

Yes, the "closet" was a corner of the room enclosed by a drape or shower curtain, but big deal. It's a boutique hotel. The biggest thing missing is a small refrigerator. I don't understand why a hotel of this caliber wouldn't have them in the rooms; there was certainly room for one.

Also - you are told at check-in that hotel guests get 20% food in the fancy restaurant downstairs. We had an excellent dinner there one night, but did not get the 20% off, so keep that in mind. Not sure why they'd lie about that, but it's true. We had 2 Filets, one small salad, 1 glass of wine, one diet coke and it was $137 after tip.

The fitness room is small but has a nice selection of dumbbells ranging from 5 to 50 lbs, 2 treadmills, 2 bikes, and 2 ellipticals. No pool. There is free fruit in there, so if you want an orange or apple him the gym!

The location is just about perfect; you can easily walk to the American Pickers Antique Archaeology place, the Country Music Hall of Fame, or any of the Broadway/District attractions. We walked to the Parthenon at Centennial Park too, but that was a bit of a hike and on a hot day it'd have been miserable.

The staff at Union Station was very very nice and helpful, and always around when you needed them. I am a little disappointed in the manager not following up on the stain situation, which was a wet blemish on the experience, but didn't ruin it.

Room Tip: King grand lobby view as advertised. Interior rooms very quiet.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank AlcaTorda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 4, 2013

What a great location - 5 minutes down Broadway to the center of Nashville. The attention to detail in the renovation is obvious the moment you enter. The lobby and common areas are beautiful and the rooms spacious and comfortable. I highly recommend this location for a weekend get away.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank TripMember0725202016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northville, Michigan
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 3, 2013

Union Station Hotel is a renovated train station! From the moment you walk in, attention is a priority. The bell staff race you to the door to open for you. Morning coffee and scones as well as cheese/crackers and tea in the afternoon are set up in the amazing lobby, complimentary to all guests. The rooms appear large due to the 18 foot ceilings. Nice to have robes offered in the rooms too. The decor is beautiful from the ceilings, moldings, bannisters, art on the wall and furniture. Just a short ten minute walk to the happening area of Nashville. Sorry we didn't have time to visit the bar or restaurant in the hotel. The staff was wonderful about packaging up carry out bagels and cream cheese for our travels home!

Room Tip: Choose an outside room at a higher level looking towards the downtown/river.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank travelfan2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 24, 2013

This was our address during our first trip to Nashville. The hotel is a beauty- so glad that they chose to restore it. Overall service was very good, friendly staff( as we found during our entire stay all over in Nashville) Resturant served well prepared. delicious food and the rooms were roomy and so very comfortable. We were albe to walk - safely- right into the downtow area to take in all the sights and music. Can't wait to return.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank sweetcheeks60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nashville hotels
Downtown Nashville
Renaissance Nashville Hotel
Renaissance Nashville Hotel
#11 of 154 in Nashville
4.5 of 5 stars 2,260 reviews
Hutton Hotel
#20 of 154 in Nashville
4.5 of 5 stars 1,577 reviews
Hilton Nashville Downtown
#14 of 154 in Nashville
4.5 of 5 stars 722 reviews
Show Prices
Show Prices
Show Prices
Downtown Nashville
Sheraton Nashville Downtown Hotel
Downtown Nashville
Hotel Indigo Nashville
Hotel Indigo Nashville
#29 of 154 in Nashville
4.0 of 5 stars 948 reviews
Show Prices
Show Prices
Show Prices

Been to Union Station Hotel, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Union Station Hotel, Autograph Collection

Property: Union Station Hotel, Autograph Collection
Address: 1001 Broadway, Nashville, TN 37203-3113 (Formerly Union Station - A Wyndham Historic Hotel)
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Family Hotel in Nashville
#11 Luxury Hotel in Nashville
#29 Business Hotel in Nashville
#31 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Union Station Hotel, Autograph Collection 4*
Number of rooms: 125
Official Description (provided by the hotel):
UNION STATION, A DOWNTOWN NASHVILLE HOTEL | Discover the energy and excitement of downtown Music City while indulging in the historic luxury of Union Station Hotel, An Autograph Collection property. Originally built as a majestic railway station in 1900, this landmark hotel captures America’s great railroad era in a splendidly restored setting that reflects the timeless grandeur of the Victorian age with contemporary luxury. In a city full of legends, this one reigns supreme. Our central location on Broadway in downtown Nashville is ideal whether you are in town to enjoy the Music City honky tonks or attending an event at Vanderbilt University. We are adjacent to the Frist Center for the Visual Arts and just steps from many of Nashville’s top attractions, like Ryman Auditorium and Nissan Stadium (formerly LP Field), ensuring easy access to the very best Nashville has to offer. Boasting an array of impressive venues and outstanding service, Union Station is one of the premier hotels in downtown Nashville, TN for meetings, weddings and milestone events. Our Nashville boutique hotel features 12,000 square feet of elegant event space that can accommodate up to 500 guests. From flexible conference rooms to our stunning atrium lobby and covered outdoor Veranda, our distinctive venues and coveted downtown location will set the stage for an unforgettable experience.Union Station Hotel, Autograph Collection is located In the business district in central Nashville. There are no other Nashville hotels that compare to Union Station's stunningly restored, 100 plus year-old railway station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Marriott, Odigeo, Travelocity, Hotels.com, Priceline, Orbitz and Jetsetter so you can book your Union Station Hotel, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Union Station Wyndham Historic Hotel
Wyndham Nashville
Nashville Wyndham

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing