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Reviewed September 27, 2017

Pros: Pool was nice. Staff very friendly and helpful. Not too far from the action downtown. Restaurants and bars across the street. Breakfast was very good.

Cons: Our room was quite musty smelling. WiFi was very bad.

We ended up moving to another hotel right downtown for our last night in Nashville.

  • Stayed: September 2017, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank Rae S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, Front Office Manager at Comfort Inn Downtown Nashville-Vanderbilt, responded to this reviewResponded October 3, 2017

Dear Guest
As Front office Manager I take what our guests say very personally in order to take what our guests relate to us and use it to improve whatever the issue is at the time.
The items which you have mentioned are not reflective of this place. Each of us takes our responsibilities seriously and work very hard to provide exceptional service to each & every customer.
I will personally talk to my housekeeping services as well as guest services staff and look into the situations happened during you’re stay.
We, at the Comfort Inn Downtown Nashville-TN apologize for your experience.
We do hope you will give us another chance and come back to visit us again.
Sincerely,
Katie
Comfort Inn Downtown,
Nashville-TN-37203.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2017

My friend and I stayed 4 days at the Comfort Inn. Personnel is wonderful, smiling, toughtful. Katie does an outstanding job at the Reception Desk. Comfortable bed, clean room. The only negative point is the size of the toilet (could be improved).
Hotel located at a walking distance from the Broadway Avenue. Breakfast included is incredible: eggs, fruits, cereals. Nothing to complaint at all. The lady cooking the omelets was also very nice to us. We will certainly return. High vibrations. Gratitude to all the personnel we had the chance to encounter. Warm regards from the French Canadian ladies. :)

Room Tip: Rooms with view on the parking lot are quiet.
  • Stayed: September 2017, traveled with friends
    • Location
    • Rooms
    • Service
Thank brouillettelouis2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017 via mobile

For 250 $ price it is unbelievable. Damp rooms, old furniture, and the a/c noise reminds me of the first a/c we had during our childhood ( and THAT was a while ago). Tiny tiny bathroom with the tub that fills the room.and as i am writing this review tiny insect flying around the phone screen .
Ok to stay here if you pay around 50 or 60$. Otherwise do not think about it at the listed price

Stayed: September 2017, traveled with family
2  Thank dedicated-doctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2017

We had accidentally booked the wrong month when we arrived at the hotel, but Katie was extremely helpful & told us not to worry she would find us a room. She also advised us to cancel the booking we had all ready made, which we did & we were refunded the next day. Katie was true to her word & found us a great room. She continually checked on us, asking was everything ok. The breakfast was also great. Thanks Katie.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank narelle268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2017

First room they gave us was not ready so the Spanish cleaning staff were trying to finish. They moved us to 215 but it stuck soooo musty all night we got them to move us on the second day. The remaining three night were fine but the price was ridiculous. Breakfast was good all days. Being a motel we could smell smoke from perils smoking outside their rooms all night. Location was great.

Stayed: September 2017
Thank manzyLV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie S, Front Office Manager at Comfort Inn Downtown Nashville-Vanderbilt, responded to this reviewResponded September 22, 2017

Dear Guest,
Thank you for taking the time to provide us with feedback regarding your recent stay.
Again, I am very sorry for the issues you experienced during your stay. All of our rooms are non smoking and those who choose to smoke in the room incur a $250 fine.
I also apologize that the housekeeping service did not meet your expectations and I have spoken with our executive housekeeper regarding these issues.
Recently we have completed a major renovation including upgrading all furniture, lighting, new carpets, new door locks, Tempurpedic mattresses and many more in all the rooms and still we are continuously improving furnishings & carpet upholstery room by room.
We are close to many areas of interests such as Country Music Hall Of Fame, Bridgestone Arena, New Music city center and many more.
Also we do provide the Hot Breakfast Buffet (including but limited to chef Making Custom Omelet’s), Free Parking and Free Wi-Fi in every room.
These all adds to cost of the room price, which many other downtown hotels adds additional “Amenities Price Tag" on top of actual room price.

We very much appreciated the opportunity to rectify these problems and we look forward for the opportunity to improve upon your next stay!
Thanking you
With Kind regards
Katie
Comfort Inn Downtown,
Nashville-TN-37203.

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