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“Fine hotel at close distance from downtown Nashville”

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Comfort Inn Downtown
Ranked #85 of 154 Hotels in Nashville
Netherlands
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fine hotel at close distance from downtown Nashville”
Reviewed October 13, 2013

Fine room with all the basic ingredients in place. Airco system was allright although noisy. Bathroom offered plenty of space. Swimming pool offered more than just 4 feet of water depth which was a pleasant surprise! Breakfast buffet offered a wide selection with the usual 'suspects' (cereals, bagels, wafels, etcetera) but also offered fresh fruit.
Hotel is some 15 minutes walking away from Broadway and all its live music, bars and restaurants. You could cut this by taking the Green Line bus service from across the Interstate (from hotel towards centre).
At some USD 100 per night a pretty expensive overnight stay (last minute booking though, so earlier booked might be cheaper).

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dutch_Travllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac K, General Manager at Comfort Inn Downtown, responded to this review, October 15, 2013
On behalf of the complete team at the Comfort Inn Hotel, I thank you very much for your kind words about your stay. We are very glad to know that you enjoyed your stay and had a great time with us. We, at Comfort Inn, work towards keeping our guests happy. Once again thank you very much for your kind comments. Hope to see you soon...
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865 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne, Australia
Level Contributor
82 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed October 12, 2013

This is certainly not a hotel, it is definitely in the motel category. It is OK but has potential to be much better. A few points:

Good:

- It is in a reasonable location for the price. About 15 minutes walk to the middle of Nashville eg Hall of Fame, Bridgestone Arena, Broadway etc. It is an easy walk however I would not recommend walking around the last few hundred meters before the hotel, it is quite seedy and looks unsafe late at night.

- The pool area is nice

- Vending machines, washing machines etc are available and reasonably priced

- While the fitness room is closed, they offered for us to use the Best Western one over the road which was a great alternative.

- Free Wifi - was fast and reliable.

- Good bathroom and sink area.

- Housekeeping staff were great


Bad:

- Rooms are dated, dark and dingy - the furnishings looks a couple of decades old and it is so dark in the rooms I couldn't even see in my suitcase - there are only 2 bedside lamps to light the room - no ceiling mounted lights!

- Rooms are stuffy - the rooms have no air circulation and the air conditioning made my partner and I both have headaches and congestion after spending any more than an hour in the room.

- Pillows weren't even pillows! They were square cushions that I would expect to see on a couch.

- Breakfast was very unorganized, there wasn't enough seats for motel guests and there really weren't many healthy options.

- The lady at reception was extremely unhelpful on multiple occasions - she really looked like she didn't want to be there at all and constantly avoiding eye contact with anyone waiting in reception. However the 2 guys that were working in reception were actually very helpful and polite.

- A lot of construction work going on, meaning a lot of noise during the day. When we spent a day but the pool we had to put up with concrete cutting and contractors swearing and yelling at each other all day long about 5 meters away.

- We got put in a room with 2 Queen beds - there are only 2 of us and specifically requested a room with only one bed because otherwise there is no space to sit down apart from on the bed. Apparently the room we booked wasn't available.

Stayed October 2013, traveled as a couple
Helpful?
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac K, General Manager at Comfort Inn Downtown, responded to this review, October 23, 2013
Thank you for taking time to review our property. I'm concerned about the issues you experienced at our hotel during your recent visit. Please accept my sincerest apology. I have taken your feedback very seriously and I would like to tell you that we have updated our rooms. We try and get our rooms renovated as and when needed. I do hope you will consider us in the near future so that we can serve you extraordinary service. Thank you again for your review.
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Travelers are raving about these Nashville hotels

Bristol, Tennessee
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 10, 2013

Room was clean and well appointed. Only the air conditioner was lacking. It only ran on a cycle and did not keep the room comfortable. The internet was bad and while I was there someone tried to access my account from the Ukraine.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherry t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac K, General Manager at Comfort Inn Downtown, responded to this review, October 22, 2013
Thank you for taking time to review your stay with us. The issues you mentioned are not typical of our hotel and we are incredibly sorry for your inconvenience. I take your feedback very seriously. Providing our guests with the best possible hospitality and service has always been our mission. We apologize that we did not meet your expectations. I do hope you consider us in the future so that we can provide you extraordinary service. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 6, 2013

THis our 3rd Holiday to the USA n wouldnt stay any where else. The staff are extremely friendly and so helpful, they strive to help in all aspects. The hotel is undergoing some refurbishment at the minute which did not make any difference to our stay or the friendly helpfullness of the staff. The cleaning staff are always smiling and very obliging.
The room was great for our needs, 2 beds, fridge, microwave, A coffee machine . A huge flat screen tv for the occasional nights we stayed in.
Washing machine and dryers available, only 2 each o each machine for the whole hotel, hey who wants to stay in doing washing.
They have security through the night walking around, not that i think they need it everyone is very friendly.
It about a mile from downtown Broadway..$6-8 for a cab which the front desk staff will call for you or a nice walk if you feel up to it.
If we go back to NAshville we will be booking this hotel again.
Many thanks for making our stay once again very pleasureable

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac K, General Manager at Comfort Inn Downtown, responded to this review, October 15, 2013
Thank you very much for sharing your experience with us on trip advisor! We're thrilled to discover that you enjoyed your time with us! The staff works hard to assist our guest in any way we can. I'm glad we were able to assist in making your time in Nashville a memorable one! It truly is a pleasure working with each and every individual here. Once again thank you very much for your kind words. I look forward to your next visit to Nashville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 25, 2013 via mobile

Great hotel everyone pleasant rooms clean nice pool area a good selection to choose from for quick breakfast. Internet not so good in rooms this year but great near the office a 17 minute walk to Broadway I have stayed there several times and will go back

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CLR50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac K, General Manager at Comfort Inn Downtown, responded to this review, September 26, 2013
Thank you for your comments.I am pleased to know that you enjoyed your recent stay at our hotel. We appreciate your outstanding comments. Your feedback is very important to us. They tell us what we are doing right and how can we improve. Once again thank you very much. Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romford, United Kingdom
Level Contributor
104 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 24, 2013 via mobile

We originally booked for 3 nights but left after 1
The motel (not hotel) is right next to a major building site
The motel itself is under renovation and the lobby is closed as is the fitness room
Our room was shabby and dark and was next to the lift, it had a tiny bathroom and no plug in the wash basin a free standing wardrobe took up a lot of space
We were awoken at 6.30am due to trucks delivering to the construction site
The breakfast room was dirty and stuffy due to the poor air con
When we complained we were told that as we had per booked (and paid) via a third party no refunds were due
We cut our losses and booked a decent hotel

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 24, 2013

We booked this hotel through Hotwire and with taxes ended up paying $113 a night. I would say that is about all this hotel is worth, but honestly what do you expect for $113 a night. It was totally fine. We were there 9/19-9/22. Yes, the lobby is under construction but aside from checking in who hangs out in the lobby. The pool was great, the kids had a blast swimming. Our room had 2 double beds. Yes, the bedspreads are dated but they are under major construction and I'm sure those will be switched out soon. It was totally fine, I really had some major anxiety with checking in to the hotel based on the reviews here. Our room was clean, staff was nice, breakfast was fine. It wasn't a Four Season but like I said for $113 I wasn't expecting the Four Seasons. It was a cheap clean place and I would totally stay there again for the price. Parking was great, no issues there, it was a $6-8 cab ride for 3 people to get to the bars on Broadway.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christeyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mac K, General Manager at Comfort Inn Downtown, responded to this review, September 25, 2013
Thank you for your kind comments about your recent stay with us.So glad to know that you were able to experience our authentic Comfort hospitality. We look forward to see you soon. have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Downtown

Property: Comfort Inn Downtown
Address: 1501 Demonbreun St, Nashville, TN 37203-3111
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 154 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Downtown 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Comfort Inn(R) hotel is ideally located in the downtown area, providing easy access to all major interstates. This Nashville, TN hotel is less than one mile from the Bridgestone arena, the New Music city Center and the Country Music Hall of Fame and Museum. The campuses of Vanderbilt University, Belmont University and Tennessee State University are only minutes away. Tourists will enjoy shopping a wide variety of specialty stores and visiting local museums. There are several restaurants and cocktail lounges located in the surrounding area, including "Nashville's #1 Dining and Entertainment Destination," the Wildhorse Saloon. ... more   less 
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Also Known As:
Comfort Inn Nashville/Demonbreun Street Hotel Nashville
Nashville Comfort Inn

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