The renovation was decent, but the bathroom left a bit to be desired. The tub was slightly clogged and it never felt clean, but the biggest problem was the service. The first night after we checked in we were told we needed to switch rooms (this is around 1 AM) for no apparent reason other than it seemed like we were mistakenly put in the wrong room from the beginning. I was never really sure what went wrong, but after about 30 minutes at the front desk they finally realized they didn't need to change our room. The next night, the same thing happened and I had to spend about 30 minutes at the front desk trying to help them figure out the issue. Lastly, we had booked several rooms for friends, and despite us all giving them separate credit cards and specifically asking that our card not be charged for the other rooms, the day after getting home, I found multiple charges on my credit card for the other rooms. We spent an hour on the phone with them trying to get it fixed, which they did take off some of the charges, but i'm not sure we have actually been charged the correct amount. Also, there is no real concierge service, they rely on the front desk workers to suffice for it, and they were not really very helpful at all.
The only positive about the hotel was the valet and shuttle service. They were very prompt and helpful with getting around nashville
- Official Description (provided by the hotel):
- Sheraton Grand Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more less
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- Also Known As:
- Sheraton Nashville
- Nashville Sheraton