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“Great stay. Very good location. ” 4 of 5 stars
Review of Sheraton Nashville Downtown Hotel

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Sheraton Nashville Downtown Hotel
Ranked #31 of 154 Hotels in Nashville
Certificate of Excellence
Houston, Texas
Level Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great stay. Very good location. ”
4 of 5 stars Reviewed June 25, 2014 via mobile

Stayed here with my husband on recent trip to Nashville.
Pros:
1. You are downtown and you can walk to Broadway
2. Hotel is very nice and seems to have been remodeled because it is very modern and clean


Cons:
1. Far enough from Broadway you may want to take a cab back after drinking
2. Bar and room service closes very early

Overall really like this hotel and would stay here again.

Stayed June 2014, traveled as a couple
Helpful?
Thank operaghost1333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review, June 30, 2014
Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Sheraton Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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967 reviews from our community

Traveler rating
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    58
    32
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
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English first
Boston, Massachusetts
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 25, 2014

Pros: rooms clean and modern
Front desk and concierge service excellent
Free shuttle to downtown areas and great shuttle drivers
Quiet, we were never disturbed by noise from halls or other rooms, even in a fully booked hotel

Cons: small details in room...no pen, no do not disturb sign, awful view of roof next door
Under renovation, restaurant closed
Ice machine not working
Always long wait for elevators
ONE computer available to guests in a large hotel, completely inadequate and inconvenient
Charge for wi-fi

Overall, with the price this hotel charges I would have expected much more and was disappointed. But, it was music fest week and the whole town was fully booked, so we were grateful to have a decent place to stay.
Location is not as convenient to all downtown areas as you might expect, very long walk or short cab ride to get anywhere.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Betell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review, June 30, 2014
Dear Guest,

Thank you for taking the time to share your feedback. We have since upgraded our business center toi include 3 computers. We hope to welcome you back to our hotel very soon!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

I checked in to the Sheraton after experiencing an awful hotel the night before. I stayed there about a year before, and didn't recognize it when I came through the lobby. They recently renovated the rooms and the lobby and it looks great. The room was extremely clean and modern, and the bed was very comfortable.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Bryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review, July 5, 2014
Thank you for your review. I am glad you enjoyed the hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 22, 2014

I stayed at this hotel in June 2014. The staff were very accomodating and friendly. The lobby was amazing from an architectural standpoint (you can see straight up 20-some floors to the ceiling). I was concerned about the noise factor since the lobby is so wide open, but it was not an issue. Room had obviously been renovated lately, although bathroom could have used to TLC (tub and tiles were worn). It was overall a pleasing, modern room. A few things could be improved. For some strange reason there was no mini fridge in my room. Also, the TV remote was terribly frustrating. My one concern was that the hotel, although located close to the main drag (Broadway), was a bit off the beaten path and there seemed to be a large population of homeless people in and around the hotel. I was not harassed, but since I was on my own didn't feel 100% comfortable walking around after dark.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ReneeRejean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review, July 7, 2014
Thank you for your comments! I am glad that you liked our renovations! I am sorry you had issues with your TV- we are currently replacing all of the televisions in the rooms. Please come back and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 19, 2014

The room renovations are a vast improvement on the worn condition of a year ago. USB power points at desk and next to bed a huge plus. Wifi was fine on laptop and tablet, but didn't re-connect on phone when I left and returned to hotel. A constant hassle. This worked fine for me at MGM Grand in April, so it's not the phone.

They seem to have changed the elevator settings, because there wasn't a wait over a few minutes in the 9 days I spent at the hotel. I was on the 6th floor, so that might have had something to do with it. The lobby is more Kraftwerk than Ryman Auditorium, very cold feel to it. The new bar is nice, the library and pool table vibe is a big improvement on last year.

Customer service still needs improvement. When I checked in I offered credit card, but the staff said they didn't need it. Mid way through a very busy week there was a message on my phone saying they wanted a credit card to cover charges. I was unable to provide due to busy schedule. On day 7, I returned to my room and was locked out. Went to front desk and was told this was their way of getting me to present my card. I was locked out for 30 minutes, and repeated trips to front desk. Frustrating. I shared my frustration and staff left some nice craft beer in my room. Training needed, but fundamentally nice people.

Some construction is still taking place around conference rooms. During the day mostly, but the noise does travel right up the atrium. They would have been better off jjust closing for 2 weeks and getting it all done at once.

Moving valet to front of the hotel is a pain. Not enough spots out the front for all of the cars. But the valet crew were great.

TV in rooms is still poor. Around a third of available channels barely watchable due to fuzz. ABC and NFL Network were "no signal".

Room Tip: The elevator bells were muffled on 6th floors, but avoid being near elevator if possible.
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank dangermandownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review, July 5, 2014
Thank you for your review. I am sorry that you experienced some issues during your stay but we are working on fixing these. We hope to see you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
97 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed June 18, 2014

The bed is soooo comfy! The rooms have been renovated and they did a good job. Pretty roomy. This location is great- just a stone's throw from the library and TPAC, and close to everything downtown- 2nd Ave, Bridgestone, Convention Center. Indoor pool, good gym. Great view from the room! Staff was pleasant, check-in easy. Parking is expensive, so if you're traveling light, you might drive around just to see if there's any street parking. Oh, and there's a great Y within walking distance too if you're a Y member- this one has racquetball courts and a great track and pool.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review, July 5, 2014
Thank you for your review! We are so glad that you enjoyed your stay with us. Come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Nashville Downtown Hotel

Property: Sheraton Nashville Downtown Hotel
Address: 623 Union Street, Nashville, TN 37219-1706
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Nashville
#33 Romantic Hotel in Nashville
#34 Business Hotel in Nashville
#39 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Nashville Downtown Hotel 4*
Number of rooms: 474
Official Description (provided by the hotel):
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 
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Also Known As:
Sheraton Nashville
Nashville Sheraton

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