Just got through staying here with another couple, for an event in Nashville. I'll break this down into; the Excellent, the Okay, the Curious, and a couple issues that were Icky.
-Valet service - this is a fantastic option in an area of town that is difficult to navigate if you don't know your way around. I have to frequently come to Nashville for meetings and at times, it costs me as much as 22.00 to park in a garage and walk multiple blocks to my meeting location, so in my book, the 30.00 for valet parking is fantastic. The folks who staff this service are prompt, careful, and courteous. My husband and I felt spoiled by that aspect of the hotel service. :)
-Downstairs lobby area, bellhops, front desk staff: All great. The service by all folks (bellhops, front desk staff) were a repeat of the valet service - prompt, attentive, friendly, very professional folks. They were a pleasure to talk with, took their time with each guest, and were very polite - kudos for charm and diplomacy. The downstairs lobby area is also very pleasantly decorated and very open and airy. Also, loved that there was a spot to pick up coffee and a small snack at the Starbucks in the downstairs area as well.
-View from the room: We were in a room that had a nice view of the courthouse and other nice skyline points of interest - very pretty at night - took a couple pictures. Really liked where the room was located.
- Location: great location and convenient for walking around in downtown to main points of interest.
- Quiet factor: very quiet. We could hear some "downtown noise" but it was minimal. Didn't hear noise from other rooms even though we know we had "neighbors".
-Beds: very comfy, liked the pillows, got too hot under the down comforter.
-Elevators - they're slow to arrive - a lot of standing about in the lobby or waiting to go down from room, but honestly, we had already read about that in other reviews on Trip Advisor and it wasn't a big deal. Neat view out of the elevators as they have a glass front. We enjoyed that little bonus.
-Rooms - "worn charm" are the words that come to mind. The bathrooms had white marble sinks that were starting to show some wear with stains from age. Same with drapes (I noted that in our room, there were some splatters of ??? maybe food at the bottom of the drapes - about a foot long/wide stained area where the drapes came together) - probably were sort of elegant when they were first installed, but they need a good cleaning. Furniture also showing some wear - there were areas on the nightstands where the veneer was worn off, and the same kind of small scratch and dent kind of issue with other pieces of furniture. Grouting in bathroom floors and tub tiles is too old to allow good cleaning and therefore, appears dingy. All that said though - the room was comfortable.
- The TV stand had a door and area for a refrigerator but there was only a container for ice and a small microwave - no fridge. We both found this to be curious since there is an ice machine on each floor and when folks come to town for business or other events, they probably would appreciate being able to store cold drinks (and in some cases, folks who need to refrigerate insulin, medication, etc.). We figured some rooms probably had refrigerators, but neither ours nor the other couple's room had one. Just odd and disappointing in such a renowned hotel.
-We also thought it odd that there were no exhaust fans in the bathrooms. We have been in older hotels where there were exhaust fans - guess it's just a foregone conclusion at this point in the life of the hotel that exhaust fans won't be installed.
- Warning - this is nasty: There was some disgusting "matter" around the area of the toilet where the floor bolts/covers are located - it was pretty grotesque and having worked in a cleaning business, I can say that this was an area easy enough to clean - I'm not being persnickety - I cleaned bathrooms in restaurants and businesses for years and it's just a matter of being thorough. I had a moment of instant nausea when I saw it.
More icky: There was a small wall-mounted wire soap/washcloth holder in the shower. I unpacked my shampoo and leaned in to put it in the basket and stopped short of putting it in the basket - several hairs stuck in it - another moment of instantaneous nausea. I didn't use the washcloth, didn't put my shampoo in the basket and then started looking in the rest of the shower/tub for any more surprises. A few more hairs stuck to the wall of the tub.
The walls of the tub area had "runs" of soap. Again, I'm not a prima donna but having worked in the cleaning business - I notice these things pretty quickly and I know what these areas look like when they are well-cleaned and when they are not thoroughly cleaned.
Disclaimer - I have no idea of how many rooms that workers have to clean within a tight timeframe and realistically, I know that this is a challenge that is faced by folks who work in these positions - I've been in their position. It's usually the same story - too many rooms per worker, high expectations by mgmt. for room turnaround time, not enough people staffed/hired to do the job thoroughly. My response to that is this: at 239.00 a night and more for other rooms, I'm guessing someone could cut back their dividends and profit margins and invest in more folks to take care of the daily cleaning. Also, once that is accomplished, hire a housekeeping manager who runs a taut, but positive (incentive based - not disciplinary-based) ship. Then again, who knows - I'm not the mgmt. and if I'm being objective, who's to say wherein lies the true nature of the issue - I'm making guesses and don't have the facts.
Probably won't stay here again if we have another special event in Nashville - rather sad because like I said - staff was truly impressive and the location was good, but the icky stuff combined with the steep price (my husband and I are lower middle-class and this was supposed to be a very special treat for us) is enough for me to say we should have had more for our money. Location and great staff isn't enough to convince us to give it another try - the whole package needs to be present.
- Official Description (provided by the hotel):
- Renaissance Nashville Hotel is a perfect destination for those looking to stay in the heart of downtown Nashville, Tennessee. Discover hidden gems within our Nashville hotel, including newly renovated rooms, elevators and indoor pool, fitness center, live music at the Bridge Lounge, and local eats at the Commerce Street Grille. Our Navigators can assist with sightseeing plans or point you to Bridgestone Arena and Nissan Stadium formerly LP Field, both within walking distance. Plan your meeting or event with us, too! Our convenient attached meeting space options including 30,000 feet of newly acquired space. Book a meeting with us and receive personal Marriott Rewards bonuses. ... more less
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- Also Known As:
- Renaissance Nashville
- Nashville Renaissance