When I first checked in at the Renaissance I immediately began comparing it to the other Nashville hotels that I've stayed in,(Hilton and Marriott) So,ok I wasn't wild about the somewhat dated decor.I wasn't wild about the fact that I was getting charged for wifi in my room. (It's avail in the lobby for free)I wasn't wild about getting charged for alcohol in the "Concierge" room.Although the morning breakfast fare was slightly better than most hotel breakfast packages. The afternoon "Happy Hour was actually pretty good. Mostly finger food and small sandwiches.
So, all of that aside what won me over was the front desk crew! These kids should put on class on how to run a front desk at a hotel. My morning flight was cancelled and I was re-booked on a flight leaving at 6:40p that evening. My worst fear was about to come true.I was looking at spending the whole day sitting in the airport. I decided to check with the front desk about a late check out. I explained my situation to a girl ,(I'am very sorry I didn't get her name because I couldn't read her name tag but it was a very short name approximately three or four letters and she had shoulder length dark hair.Mgr. take note) In any event, this young lady worked some magic on her keyboard and the next thing I knew she was telling me that I could stay until 4:00. Some people I have talked to said that the hotel must not have been full or that would never have happened.Well all I can say is that I was in the lobby during peak check in times and it did not look like a hotel that wasn't full.
This wasn't my only experience. I had a couple occasions to make inquires or request the assistance of the front desk staff. Every time they were fast,efficient, beyond friendly and they made you feel like they really cared about your stay.I have encountered other hotel desk people that leave you thinking that they are just there to do a job, and don't much care for it at that.
So my hats off to all the young men and women who man the front desk at the Renaissance. Good job!!
- Official Description (provided by the hotel):
- The Renaissance Nashville Hotel is a perfect destination for those looking to stay in the heart of downtown Nashville, Tenn. Discover hidden gems within the hotel, including newly renovated rooms, elevators and indoor pool, fitness center, live music at the Bridge Lounge, and local eats at the Commerce Street Grille. Our Navigators can assist with sightseeing plans or point you to Bridgestone Arena and Nissan Stadium formerly LP Field, both within walking distance. Plan your meeting or event with us, too! Our convenient attached meeting space options including 30,000 feet of newly acquired space. Book a meeting with us and receive personal Marriott Rewards bonuses. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Nashville
- Nashville Renaissance