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“Amasing Honey Moon”

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Millennium Maxwell House Nashville
Ranked #108 of 157 Hotels in Nashville
Reviewed August 23, 2013

My wife and I went to Nashville for our honeymoon and stayed at Millennium Maxwell house, When we checked in we met Mia at the front desk, she went out of her way to make us feel special from the minute we walked in, she up graded our room to a secure floor with a king size bed and a view of the skyline. She was great, a great bonus for this hotel very friendly and knowledgeable about what to do and what to see. The only - thing I will say about the hotel was the morning we checked out the breakfast was not available till 6:30. I think they should have something available for the early travellers. Other than that I can say nothing bad about this hotel. Brian and Valerie MacKenzie

Room Tip: I think all the room are good rooms, the front of the hotel has great views, the higher you go the b...
  • Stayed: August 2013, traveled as a couple
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Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 25, 2013

Thank you for taking the time to share your experience. Mia is one of our valued team members and we are more than happy to recognize her for providing you with a more enjoyable experience at Millennium Maxwell House Hotel.

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1,071 - 1,077 of 1,870 reviews

Reviewed August 22, 2013

The room was decent size. It was clean. It wasn't overly crowded. The complimentary breakfast buffet was amazing. The shuttle would take you anywhere you needed to go for no charge. I would recommend this place to anyone who is trying to enjoy Nashville.

  • Stayed: October 2012, traveled with friends
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1  Thank Chester_tus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 25, 2013

Thank you and we’re glad you enjoyed your stay! We appreciate you sharing your positive experience on TripAdvisor. We look forward to seeing you again soon. Please let our reservation team know you are a return Tripadvisor guest reviewer.

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Reviewed August 18, 2013 via mobile

Not a great area to try to walk downtown...need to either drive or take the shuttle. The shuttle only runs till 10:30pm but downtown doesn't shut down till well after that, not an easy area to get a cab. But I will say the shuttle was pretty timely, the longest we waited was 30 min. The pool is nice and there's a walk up window for the bar which was great. Our room was pretty quiet and it seemed clean when we checked in, but on our last night had a roach on the wall, and noticed a stain on the comforter (coffee? Blood? Either way not good as it wasn't from either of us). I don't normally use the comforter in hotels or I would probably noticed earlier. Staff was friendly. Overall, just average. Too expensive to stay downtown, but not the best hotel experience I've had.

  • Stayed: August 2013
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2  Thank BeknBri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 19, 2013

Thank you so much for taking the time to give us feedback. Also thank you for giving us your room number we will be checking this door immediately. We appreciate all guests taking the time to give us their comments on their stay. We hope to be able to serve you again soon.

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Reviewed August 13, 2013

First of all, the Gift Shop is the cleanest & most orderly shop I've seen - Truly attractive with very polite and helpful staff. Also the Bartender and wait staff are very friendly and accommodating & made the visit fun.
Secondly, if the best thing I can say about a hotel is the gift shop and the bar, the rest is pretty sad.
Millennium does 80% of the business adequately. However the critical 20% they lack is the 20% that keeps you coming back - the absence of Customer Service being the most glaring. They gave perfunctory service - just enough to do the job...nothing extra...not even a smile. I've yet to see a group of employees as unmotivated as these bored, listless, unsmiling people. This says a lot about the way they are treated & the management style at Millennium. For heaven's sake, send them to customer service school. EXAMPLE: We were on a pre-paid tour, yet one of our members had the entire room charged to her card. When she asked the front desk to remove it & explained the young lady flatly refused to remove it all & offered to remove HALF. Our friend had to escalate to the top manager to get it addressed. Totally unnecessary & left a very bad taste in our mouths.

All that's been said about the facilities is spot on: the pool closes at sunset!!!!!! (geezo!), no refrigerators in the rooms, $10/day in room wi-fi and you have to RENT a microwave (also $10/day) AND no room number signs when exiting the elevator. You have to wander about to find your room, adding to the inconvenience.

And DO NOT call the hotel for directions. The Operator sent us 8 miles out of the way, called back to connect with a girl with an accent so thick you could not understand her, called back to have the phone ring 20 times and FINALLY got connected to a girl who looked up where we were & gave us directions from there. WOW!

Word to the Management:
(1) Provide written directions from every approach to your Operator to guest who want to give you money can do so.
(2) Treat your employees better so they will tr
(2) Second Place is First Loser. Your competition is winning.

  • Stayed: August 2013, traveled with friends
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1  Thank Jman5511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 16, 2013

Thank you for helping to make the Millennium Nashville be a better place. We are logging and addressing these issues while still providing the most enjoyable experience to our guests, and keeping the most competitive rates. We pride ourselves on our guest satisfaction and appreciate your feedback.

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Reviewed August 12, 2013 via mobile

I was sent here because of a online purchase. What a mistake. This place is not a 3.5 star hotel. Maybe a 2 or 2.5 at best. Paint and wallpaper pealing from the walls ect. Toilet in my room had small leak, some of the lamps in my room had no bulbs and the bed was old and lumpy.
Then to top it off the AC in the room is a window/wall unit with the only controls on the unit itself. Low or high Heat or AC. So that was another substandard issue for me.
I would not stay here again.

  • Stayed: August 2013
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1  Thank Porfiriopicante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 16, 2013

Thank you for helping to make the Millennium Nashville be a better place. We are logging and addressing these issues while still providing the most enjoyable experience to our guests, and keeping the most competitive rates. We pride ourselves on our guest satisfaction and appreciate your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

Really enjoyed this hotels - modern, and a little out out of town, but very friendly staff. Great drivers, who transport you to all the great places in town for just a tip - a really modern hotel with traditional values. I'll come back here for sure.

  • Stayed: October 2012, traveled with friends
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Thank Jonny1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 9, 2013

Thank you and we’re glad you enjoyed your stay! We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

We happened upon a deal on Hotwire and were pleasantly surprised. The room was very clean for being an older hotel, and the staff very friendly. I was bit disappointed there wasn't free Wifi in the room, and the ventilation in the bathroom was awful. There was not an operating fan and after one shower, the door handle was even perspiring. Other than that, we had no complaints. The shuttle service to the downtown area was prompt and convenient, and the driver very friendly and accommodating.
Prices in the restaurant were a bit high but the food was good.

Room Tip: We were on the city side and the view at night was very nice. Pool is very nice too, as are the gro...
  • Stayed: August 2013, traveled as a couple
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    • Location
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1  Thank kathy203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 9, 2013

Thank you for taking the time to share your experience. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Maxwell House Nashville

Address: 2025 Rosa L. Parks Blvd, Nashville, TN 37228-1505
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #108 of 157 Hotels in Nashville
Price Range: $125 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Millennium Maxwell House Nashville 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Stay at Millennium Maxwell House Hotel Nashville, where music reigns supreme. Close to everything Nashville! We’re ideally located near the Country Music Hall of Fame, Bridgestone Arena, Germantown, Nissan Stadium, Music City Center, less than 2 miles to Downtown Nashville and Nashville International Airport is 15 minute drive. Our 287 spacious guest rooms feature unique, music-themed decor, Serta Perfect Sleeper, flat screen television and Enseo in room entertainment and High Speed Internet.Enseois a Dish Network® systems integrator offerings 82 HD channel lineups and over-The-Top content and entertainment solution whereby guests can access their personal streaming video and audio accounts directly from the hotel in-room TV.Guest can accessPandora®, HuluPlus®, YouTube®, Crackle®,and more. In room Krieg coffee makers featuring: Maxwell House Coffee. Rooms and Suites have views Downtown Nashville or rolling Tennessee hills in the distance. Located on our preferred floor, Millennium Club guest rooms offer upgraded bath amenities and free bottled water. Additionally, Club guests have complimentary Country Breakfast Buffet in Pralines' Restaurant. ... more   less 
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Also Known As:
Millennium Maxwell House Nashville Hotel Nashville
Millennium Maxwell Hotel Nashville
Millennium Maxwell Nashville

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