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“Wow! Avoid this place”

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Millennium Maxwell House Nashville
Ranked #112 of 160 Hotels in Nashville
Reviewed August 12, 2013 via mobile

I was sent here because of a online purchase. What a mistake. This place is not a 3.5 star hotel. Maybe a 2 or 2.5 at best. Paint and wallpaper pealing from the walls ect. Toilet in my room had small leak, some of the lamps in my room had no bulbs and the bed was old and lumpy.
Then to top it off the AC in the room is a window/wall unit with the only controls on the unit itself. Low or high Heat or AC. So that was another substandard issue for me.
I would not stay here again.

  • Stayed: August 2013
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1  Thank Porfiriopicante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 16, 2013

Thank you for helping to make the Millennium Nashville be a better place. We are logging and addressing these issues while still providing the most enjoyable experience to our guests, and keeping the most competitive rates. We pride ourselves on our guest satisfaction and appreciate your feedback.

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1,160 - 1,166 of 1,955 reviews

Reviewed August 7, 2013

Really enjoyed this hotels - modern, and a little out out of town, but very friendly staff. Great drivers, who transport you to all the great places in town for just a tip - a really modern hotel with traditional values. I'll come back here for sure.

  • Stayed: October 2012, traveled with friends
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Thank Jonny1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 9, 2013

Thank you and we’re glad you enjoyed your stay! We look forward to seeing you again soon.

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Reviewed August 2, 2013

We happened upon a deal on Hotwire and were pleasantly surprised. The room was very clean for being an older hotel, and the staff very friendly. I was bit disappointed there wasn't free Wifi in the room, and the ventilation in the bathroom was awful. There was not an operating fan and after one shower, the door handle was even perspiring. Other than that, we had no complaints. The shuttle service to the downtown area was prompt and convenient, and the driver very friendly and accommodating.
Prices in the restaurant were a bit high but the food was good.

Room Tip: We were on the city side and the view at night was very nice. Pool is very nice too, as are the gro...
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  • Stayed: August 2013, traveled as a couple
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1  Thank kathy203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded August 9, 2013

Thank you for taking the time to share your experience. We look forward to seeing you again soon.

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Reviewed July 26, 2013

We were excitedly looking forward to our stay in Nashville for the NAPO Convention at the Maxwell House. We loved the look as we drove up. Unfortunately, our thrill ended as we pulled up. As we struggled to unload 3 large suitcases and various carryon bags from our trunk, a man in uniform stood at his podium and watched. Didn't offer any assistance or a luggage cart, just watched from behind his podium. We then went to the lobby desk to check in and were, at first ignored by one woman and then finally checked in by a second young woman with very little enthusiasm. The afternoon and evening desk staff were more responsive and friendly though. The lobby is well decorated with lots of guitar artwork. Kind of fitting in "Music City"!

On to our room for further disappointment. Room was small, beds were small, bathroom was small. Sink outside of bathroom sprayed water when turned on. Bedding looked nice but mattresses proved to be very uncomfortable and one was so sunk in in the middle, when we slept together, my husband and I rolled into the middle all night. I ended up sleeping with my daughter in her bed the rest of the stay. Also, room keys had to be recharged 5 times! So frustrating and unexplained. We have never had this issue in other hotels and know to keep them away from cell phones and magnets.

The pool area was small and the pool itself was a little cloudy but ok. Need more lounge chairs around pool but plenty of fresh towels were available. Water was cool and refreshing.

Security seemed to be lacking. On two different occasions, men from our group were approached by individuals asking for money. Once in the parking lot and another time, in the courtyard next to the pool. They would have had to enter this area through the lobby! I began to worry that if they walked right through the lobby to pan handle, what would stop them from going up on the floors...

Housekeeping was not great as well. Toilet not wiped down, no bar soap left on 2 occasions. Only 2 towels and no washcloths left for use on the last night and following morning. Come on, use a check list!

The food was good for our organization's reception and breakfast each morning. Reception offered a grits bar that was delicious and fun and other finger foods that tempted the taste buds? The fruit was fresh and pastries were as well. We also had breakfast buffet in the restaurant on 3 occasions and enjoyed our meals! Rose, our server, was a gem! Friendly and attentive, always checking back to see if we needed anything. Rose should be at your front desk, as the ambassador of the hotel!

The overall feeling I left with is a hotel just waiting to fail and close. I also wondered is the manager away (cats away so the mice will play)? For me, customer service goes a long way to make up for a less than wonderful room. Front desk staff should be looking up and greeting people within 10 feet of their desk. It's a sign of attentiveness and caring for guests. A man at the front door should be offering to help a lady unload her bags and get them on the curb. Security should visible and paying attention to who walks into the hotel.

In spite of the proximity to downtown Nashville, we ended up leaving a day earlier than planned to check into another hotel. Although farther away, the accommodations were far better.

Stayed: July 2013, traveled with family
2  Thank 451mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded July 29, 2013

Thank you for helping to make the Millennium Nashville be a better place. We have 24 hour security all with Law Enforcement background and we are one of the few hotels in Nashville that can say that. The hotel is located in the Metro Center business park and traditionally do not have problems with panhandlers in this part of town. We do have MOD 24 hours a day so please fill free to ask to speak with one when you have a issue. Our MOD and staff is trained to serve our guests to the highest standards and we apologize if that is not what you experienced.

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Reviewed July 25, 2013 via mobile

Attended a 3-day conference and was pleased. It's not a new hotel but it was clean and the staff was friendly. Food catered at lunch was fresh and flavorful. My wife and sons enjoyed the pool and, in the evenings, we were just a few miles from downtown restaurants and Opryland. The hotel was completely booked by another conference and training camp for the Tennessee Titans (NFL). Everyone had plenty of room and the elevators were speedy. The beds were comfy, too, and the windows in the room provides amazing views. Great price and worth the visit.

  • Stayed: July 2013
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1  Thank sipmartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded July 26, 2013

Thank you and we’re glad you enjoyed your stay! We really appreciate your kind comments. We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Rooms are small, out dated, broken tiles, the air conditioner was good, small pool, no free wifi in room. Staff not exactly friendly at front desk.breakfast buffet was poor quality especially for what should be a high quality hotel. The shuttle which is available to go to town was over worked on the weekend.

  • Stayed: July 2013, traveled on business
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1  Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded July 26, 2013

Thank you for helping to make the Millennium Maxwell House be a better place. Although our rooms are cleaned to the highest standards, there are instances where a space may need some extra attention. We are logging and addressing these issues while still providing the most enjoyable experience to our guests. I am sharing your review with the entire hotel team at our monthly meetings and they will be very disappointed to hear about the experience you had at the hotel. We pride ourselves on our guest satisfaction and appreciate your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

The hotel has a great lobby and pool but that's about all. The service upon entering was underwhelming, I think I was received by a simple hello. The room was not worth the $130 dollars which was supposed to be a "deal.". We were placed in a room right outside the elevator, when door is open you can see into the entire room. The bathroom was outdated and the sink is outside the bathroom. I think I would of been happier staying at a chain hotel which would have offered better accommodations for a better price. The room next to us put a bag of trash in the hallway and it sat there for at least 12 hours because it was still there when we checked out, need I say more.

  • Stayed: July 2013, traveled as a couple
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2  Thank Candace L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfranzone, General Manager at Millennium Maxwell House Nashville, responded to this reviewResponded July 24, 2013

Thank you for helping to make the Millennium Nashville be a better place. We are logging and addressing these issues while still providing the most enjoyable experience to our guests, and keeping the most competitive rates. You mentioned $130 dollar rate, with that we offer complimentry shuttle to and from airport and downtown plus free parking. We pride ourselves on our guest satisfaction and appreciate your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Maxwell House Nashville

Address: 2025 Rosa L. Parks Blvd, Nashville, TN 37228-1505
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #112 of 160 Hotels in Nashville
Price Range: $122 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Millennium Maxwell House Nashville 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Stay at Millennium Maxwell House Hotel Nashville, where music reigns supreme. Close to everything Nashville! We’re ideally located near the Country Music Hall of Fame, Bridgestone Arena, Germantown, Nissan Stadium, Music City Center, less than 2 miles to Downtown Nashville and Nashville International Airport is 15 minute drive. Our 287 spacious guest rooms feature unique, music-themed decor, Serta Perfect Sleeper, flat screen television and Enseo in room entertainment and High Speed Internet.Enseois a Dish Network® systems integrator offerings 82 HD channel lineups and over-The-Top content and entertainment solution whereby guests can access their personal streaming video and audio accounts directly from the hotel in-room TV.Guest can accessPandora®, HuluPlus®, YouTube®, Crackle®,and more. In room Krieg coffee makers featuring: Maxwell House Coffee. Rooms and Suites have views Downtown Nashville or rolling Tennessee hills in the distance. Located on our preferred floor, Millennium Club guest rooms offer upgraded bath amenities and free bottled water. Additionally, Club guests have complimentary Country Breakfast Buffet in Pralines' Restaurant. ... more   less 
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Also Known As:
Millennium Maxwell House Nashville Hotel Nashville
Millennium Maxwell Hotel Nashville
Millennium Maxwell Nashville

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