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“Great stay!” 5 of 5 bubbles
Review of Millennium Maxwell House Nashville

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Millennium Maxwell House Nashville
Ranked #100 of 156 Hotels in Nashville
georgia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great stay!”
5 of 5 bubbles Reviewed December 17, 2012

I don't understand the negative comments about this hotel. My experience, from start to finish, was great. Front desk staff was friendly and helpful, check in was very quick. The lobby is beautiful, cold, but gorgeous. Elevators were fast, and my room was great. The bed and pillows were very comfortable. The free shuttle was awesome - just a call when you're ready to be picked up downtown and a few minutes later, your ride is there! And the breakfast buffet was great!

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank manddlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa S, Director of Sales at Millennium Maxwell House Nashville, responded to this review, December 18, 2012
Thank you so much for your feedback - our team loves hearing from guests that take the time to write a comment about their stay. We really appreciate you choosing us and we look forward to you returning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,708 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (284)
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English first
Arlington, Virginia
Level Contributor
118 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
2 of 5 bubbles Reviewed December 12, 2012

This is a hotel positioning itself a mid-scale and charging luxury prices but providing budget accommodations and staff.
Check-in staff were rude, chatting amongst themselves during the process and just generally not helpful, nor caring.
The rooms are dated and have minor maintenance issues, such as peeled paint. Also found some stray hairs in the room. Beds are horrible, old and lumpy and the sheets like rags that should have been replaced years ago. Toiletries also not up to standard.
Location is outside Nashville and a car is required to go anywhere decent. I've had good experiences at other Millennium hotels, but this puts a damper on the whole brand, it's just not a good hotel and I won't return nor should you.

  • Stayed November 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank PlateMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa S, Director of Sales at Millennium Maxwell House Nashville, responded to this review, December 13, 2012
We thank you for your feedback - we are looking into the room you stayed in for any repairs that might need to be made. We do have many systems in place to avoid anyone having an uncomfortable stay. We take pride in our team members taking great care of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
COBOURG
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

We have booked for the past two years through hotel.com and got great rates and a great room.
Very quiet hotel with a lovely lobby . Soemtimes you have to wait a while for a shuttle downtown, but always friendly and drop you off right at the main corner of all the bars and music. We love this hotel and hope to bring our two grown duaghters with us next time to share in the Nashville experience. Very easy to get to off the highway and quick out of town and on your way. Our linens and room have been very clean and of good quality. Complimentary paper at your door in the morning.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OntarioSunnytimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa S, Director of Sales at Millennium Maxwell House Nashville, responded to this review, December 13, 2012
Thank you for choosing us again. Our team takes great care of our guests and we love the positive feedback. Hurry back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed December 9, 2012

It was really cool staying at this hotel and the absolute best part was the shuttle service. Not only did the shuttle take you to and from the airport, but they also would take you downtown and other locations within a few miles radius.

The hotel room was comfortable and clean. The decor was up-to-date with a flat panel TV and we had a lovely view of downtown Nashville.

We enjoyed the breakfast buffet each morning and overall the hotel was nicely decorated and clean throughout.Drinks from the bar were yummy and the pool was just right.

The hotel's staff was friendly and accommodating.

We were there for a wedding and the hotel provided a fantastic setting. The food was good - not great - but good.

Lastly, the touch of history on display near the restaurant was nice. In just a few minutes you learned about the Maxwell coffee connection and much more.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ikeybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa S, Director of Sales at Millennium Maxwell House Nashville, responded to this review, December 13, 2012
Thank you so much for sharing your feedback on your stay. We have great team members and they know how to take great care of our guests. We look forward to you staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed December 4, 2012

I tried to leave this feedback on the Millennium Hotels site, but their form is so short you can't fit it in. I had three separate issues during our stay Nov. 30-Dec. 2nd.

First, over our two night stay our room was never cleaned. We had one staff member knock pretty early on Dec. 1st and ask to exchange towels, and that was it.

Second, they had a courtesy shuttle advertised and at check-in said it would run every 15 minutes. We waited at least 30 minutes 3 separate times to use the shuttle, and by that point so many people had lined up for it, we ended up taking cabs. This negated the savings we got by going with a hotel not in downtown Nashville. They need to either advertise it as every 30 minutes or increase the number of shuttles during busy times.

Last and most egregiously, they allowed an entire college fraternity to stay in the hotel for the weekend, a majority on our floor. They sure could have used some of their profits from this large group to pay for extra security or staff to get them to be quiet, stop drinking in the common area, hallways, etc. at all hours and blasting noise/music from their rooms at 3-4am. Then I could have slept, clearly a novel idea in a hotel.

I wouldn't touch this hotel with a ten-foot pole. Buyer beware.

Room Tip: Don't stay on any floors where they are allowing tons of college students to party on.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa S, Director of Sales at Millennium Maxwell House Nashville, responded to this review, December 6, 2012
Thank you so much for choosing our hotel. We also thank you for your feedback. We do have hotel policies in place that protects all our guests should there be a complaint of noise on any guest room floor. We will continue to monitor our second effort log to ensure the policies that are in place are being adhered to.
Our complimentary shuttle is a very popular amenity of the hotel. We do increase the amount of shuttles we use and size when demand warrants. Depending on time of day the wait could be longer than 15 minutes based on traffic, special events or even accidents.
We do hope you choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakley, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

Convenient complimentary shuttle service from the airport; friendly and helpful desk staff; comfortable room at affordable price; excellent meals in the hotel restaurant - all making a most satisfactory weekend sojourn.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Biligaana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa S, Director of Sales at Millennium Maxwell House Nashville, responded to this review, December 3, 2012
Thank you so much for your feedback! We look forward to you staying with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norton Shores, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed November 29, 2012

Booked online. Sheets looked like rags. Bathroom needs a good scrubbing. Poor lighting. The only thing good I can say about this hotel is nice, deceiving lobby. Booked online, got a decent rate and woke up to a $10 bill under the door. The "free internet is only in the lobby...the $10 bucks put me up to a price too high for a hotel of this quality. No breakfast or even coffee in the lobby.

Room Tip: Skip this hotel
See more room tips
  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sw3106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Theresa S, Director of Sales at Millennium Maxwell House Nashville, responded to this review, December 3, 2012
We welcome all feedback. We do have a program in place that ensures linen that is not to our standard gets pulled from inventory immediately. Please contact us direct for your next reservation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Maxwell House Nashville

Property: Millennium Maxwell House Nashville
Address: 2025 MetroCenter Blvd., Nashville, TN 37228-1505
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #100 of 156 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Millennium Maxwell House Nashville 3.5*
Number of rooms: 289
Reservation Options:
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Also Known As:
Millennium Maxwell House Nashville Hotel Nashville
Millennium Maxwell Hotel Nashville
Millennium Maxwell Nashville

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