I travel to Nashville 3 or 4 times a year for business and usually stay at the Sheraton downtown. It was booked (as was all of downtown due to CMA awards) so I booked the Millennium Maxwell. I was a little concerned after reading several negative reviews on this site but was pleasantly surprised when I checked in. The lobby was nice, the person checking me in was extremely friendly (although she made a few mistakes as you will see) and my room was very nice. I did have a club room, room 902 to be specific. It had a beautiful view of downtown. I was even thinking I might start staying at this hotel from now on. The Sheraton charges an exorbantant fee for wi-fi and $20 a day for parking. At the club level you get free wi-fi (although the check in person did not tell me how to access it but I wasn't working that night so for this stay it didn't matter), breakfast and parking is free with shuttle service. So I started to think this might be a good deal! At least I was until the next morning. First I went down to breakfast. The restuarant asked me for my white card. I went back up to my room to get the only card I had been given which was trying to get you to 'like' the hotel on Facebook. No, that wasn't the card for breakfast. The check in person had not given me one. So after calling the front desk (and a totla delay of maybe 10 minutes) I got my breakfast (which was quite good by the way!). Now running slightly later than I would have liked I got my suitcases and went to the front desk to check out and get my receipt. No receipt. I was told they had no way to print a receipt, that since I booked through Expedia, the email from Expedia was my receipt. I have booked many hotels through Expedia and never had a problem getting a receipt. I really needed it that day to turn in with my expense report and now had no way to print it out. So my expense report was delayed. Then I asked for a shuttle to downtwon and told the front desk clerk I need to run to my car. As I was walking out the shuttle driver was there and asked if I was going downtown. Yes, I'll be right back, just let me run to my car. No problem - I'll wait! he said. When I got back - not shuttle! He had left! I went to the front desk, she tried to call him to come back but he never answered. After waiting a few minutes I realized I would have to drive myself. By the time I drove downtown, found parking (at a cost of $25 by the way) and walked to few blocks to my meeting I was late. 15 people waiting for me. It was unprofessional and extremely embarassing. I would never stay at this hotel again.
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- Also Known As:
- Millennium Maxwell House Nashville Hotel Nashville
- Millennium Maxwell Hotel Nashville
- Millennium Maxwell Nashville