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“Great value hotel in very good location”

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Best Western Plus Music Row
Ranked #52 of 157 Hotels in Nashville
Reviewed March 23, 2014

Not far from convention center, easy walk although two of the seven blocks are over bridges. Lots of construction in area at the time, but very good location. Compared to high downtown prices, you get good value at a clean, comfortable hotel. Hot breakfast typical, but great friendly staff including front desk. Didn't get my in room coffee pouches replaced after first day but always fresh coffee in lobby. 2nd visit here and both were very pleasant stays

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Best Western
1  Thank 613jamesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Guest Relations Manager at Best Western Plus Music Row, responded to this reviewResponded March 27, 2014

Dear 613james, thank you very much for wonderful feedback about our hotel. We appreciate you taking your time to review our property. I am also very glad that you enjoyed your stay in our hotel. We are a very unique hotel in the Nashville Metro area who provides outstanding accommodation for a very affordable price as compared to the other hotel brands.

We do make sure that all our guests enjoy most of the amenities at no extra cost. I take this opportunity to apologize for not providing prompt service. We will make sure that this is not repeated on your third visit to Nashville.

Thank you,
Nathan

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888 - 894 of 1,438 reviews

Reviewed March 20, 2014

We stayed here on the strength of the adds on google "Hotels Downtown NAshville". We were disappointed in how dated this whole place was. The first room on the 3rd floor smelled really bad (like an old folks home) but they promptly moved us to the 5th floor when we complained. Smell was better there. The carpets were old and the Memory Foam Mattress is not my personal favourite. The breakfast was great, I'll give them that. The price, however was absolutely rediculous at about $200 a night. It should be about $80... even WITH the good breakfast. Overall, I'd say 3 out of 5...

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Best Western
1  Thank Ralph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Guest Relations Manager at Best Western Plus Music Row, responded to this reviewResponded March 25, 2014

Dear Ralph F, Thank you for choosing to stay with us on your recent trip to Nashville. I apologize for the inconvenience caused during your stay. Thank you for informing us about the flaws and we will make sure that future guests do not have the same issue in the future.

Thank you,
Nathan

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Reviewed March 19, 2014

This hotel is idealy situated not to far from the Down Town music action.For a small cab fare,or if feeling fit,a short walk to Down Town Broadway,the home of the best honky tonks around.The staff are very helpful and the hotel is very well presented.If you've had the misfortune to forget something in your packing the staff will go out of their way to help.Being that little way out of town you'll not be kept awake to 3 evey night.

  • Stayed: March 2014, traveled solo
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Review collected in partnership with Best Western
1  Thank Norman G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Guest Relations Manager at Best Western Plus Music Row, responded to this reviewResponded March 25, 2014

Dear Norman G, Thank you very much for your prompt and precise feedback about our hotel. I am very happy to hear that you enjoyed your stay in Nashville and specifically the BEST WESTERN MUSIC ROW Hotel. We are snuggled between the Music District and the Vanerbilt university area, so our location is very quiet and serene with not much traffic.

We have the best staff who would love to go the extra mile to take care of your issues and complaints and make sure your stay is enjoyable and memorable. We look forward to seeing you here in Nashville again in the future.

Thank You,
Nathan

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Reviewed March 18, 2014

The bed comforter needs to go (its gold in color, satin or silky material, almost sleazy looking). The bed sham was the same material and had a hole in it. The room appeared to be recently painted; however there was paint missing from the wall. It appeared the paint was still wet in some places and something was leaning against the wall and pulled off removing paint. All of the ledges like the top of mirrors, door frames, and the light fixture in the bathroom had a layer of dust covering them. The towel rack in the bathroom appeared to have been pulled out of the wall multiple times. The shower curtain was torn, which they did replace. The TV did not work, which I pulled the armoire out and fixed by plugging it in (this was probably from the painting). The microwave and refrigerator was supposed to be inside the armoire, but was sitting next to it. The safe was also sitting next to the armoire; however you could see that it belonged under the clothes rack because there was an unpainted portion on the wall in the outline of the safe. You can tell they just updated all the furniture in the rooms including the beds and TV. They also freshly painted the rooms and ceiling. They updated the bathroom as well. The problem was it wall all remodeled at a very low level of detail. I had four rooms and all of the rooms had most of the issues described here excluding the TV, refrigerator, and safe issue described above. We did have one room where the sheets were torn and stained.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Best Western
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at Best Western Plus Music Row, responded to this reviewResponded March 21, 2014

Dear Chris P, thank you very much for your wonderful and detailed description. We have made a note of all the flaws. It is guests like you who actually help us raise the bar. We have started working on installing newer carpets and fixing all the gray areas.

Thank you very much for your valuable opinion. We look forward to serving you again in the future.
Thanks,
Rocky

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Reviewed March 17, 2014

We were traveling late with our 8 year old daughter coming up on Nashville. We called several hotels and they were priced over 120.00 for a Sunday night when they advertised 59.00 and 79.00. We were frustrated and decided to stop at the next place no matter what. We were prepared to send 120.00 but were told that the price would be 65.00 and included a breakfast. The staff was friendly and kind. We were off the interstate but I didn't hear a lot of noise. Maybe I was tired. Overall we would stay here again. Do note the pool is outdoors so that means that it is open seasonally.

Room Tip: The rooms are a little small and the beds are full size. there was a fridge and microwave in our roo...
  • Stayed: March 2014, traveled with family
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Thank Leah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at Best Western Plus Music Row, responded to this reviewResponded March 21, 2014

Dear Leah R, thank you very much for your time in providing a feedback about your stay and our property. We are only hotel in the downtown area, that still price matches with the other hotels that are older and more expensive. We have more amenities that are all provided at no extra cost..

THank you once again for choosing to stay with us and we are looking forward to serving you better in the future.

Thank you,
Rocky

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Reviewed March 14, 2014

I have stayed in MANY Best Westerns & this is the worst so far. The beds were very uncomfortable with dips & ridges in the mattress/foam, the hall on the 2nd floor was filled with smoke, the pillows were separated in the middle so you slept in a hole, there was noise all night long, the breakfast attendant was rude, the elevators sounded like they were going to break at any moment, the internet went down & no one wanted to reset the router or even attempt to fix the problem & the 3rd shift desk clerk acted as if this was the LAST place he wanted to be. Plus, our didn't even have a closet & only 2 tiny drawers to put our clothes! If I book a room at a BW Plus, then that is what I expect & this was NO WHERE NEAR a BW Plus. In my opinion it wasn't even a BW. For the price you pay for a room here, $125.99 for a standard room, use it somewhere else!

  • Stayed: March 2014, traveled as a couple
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Thank Lacey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Guest Relations Manager at Best Western Plus Music Row, responded to this reviewResponded March 21, 2014

Dear Lacey H, thank you very much for choosing to stay with us on your recent trip to Nashville. I apologize for the inconvenience you had to encounter during your stay. Our Issues with the internet has been fixed. The mattresses are the country's best Mattresses called Tempur-Pedics.

We are located in a very quiet part of the city, sandwiched between the Vanderbilt University Campus and ever vibrant and diverse downtown. I once again would take this opportunity to apologize to you and also wish to serve you in the future.

Thanks,
Nathan

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Reviewed March 10, 2014

Room very clean and close to many restaurants and shopping. Awesome that they had a van to shuttle us to the main drag for music for the night at a great price ($8....so tip generously). The van driver, Wes, was very nice. The ride to the 'action' downtown is literally 5 minutes. The hotel staff...everyone from the front desk personnel to the cleaning staff, were cheerful, funny, and hard working. Very accommodating and well worth the great price.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
1  Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at Best Western Plus Music Row, responded to this reviewResponded March 21, 2014

Dear Linda P, thank you very much for your wonderful comments about our hotel. We appreciate all your kind words and hope to provide a much better service in the future. I am very glad that your stay was made memorable by our ever efficient staff.

We are connected to the Downtown Music District by cabs and a free Metro Shuttle that runs two blocks from the hotel property.

Thank you for choosing us.
Rocky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Music Row

Address: 1407 Division St, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Nashville
#38 Family Hotel in Nashville
#43 Business Hotel in Nashville
Price Range: $168 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Music Row 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Music Row, your window to the world of excellent customer service, quiet environment, spacious upgraded rooms and proximity to the heart of the music capital of the world, Nashville. We are less than a mile away from historic downtown where music lives all day and night. Experience the charm and pleasure of this riverfront district with the LP Field (home of the Titans) as the backdrop. Various attractions in the vicinity include the Bridgestone Arena (home of the Predators) and the world famous Country Music Hall of Fame. At the BEST WESTERN PLUS Music Row, we strive to offer you a memorable stay. This complimented with a sumptuous hot breakfast to start your day will make you want to stay longer with us. ... more   less 
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Also Known As:
Best Western Music Row Hotel Nashville
Best Western Hotel Nashville
Best Western Downtown Music Row Nashville
Best Western Nashville
Best Western Music Row Nashville
Nashville Best Western

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