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“Tired hotel” 3 of 5 bubbles
Review of BEST WESTERN PLUS Music Row

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BEST WESTERN PLUS Music Row
Ranked #48 of 154 Hotels in Nashville
Plymouth, MA
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Tired hotel”
3 of 5 bubbles Reviewed May 18, 2013 via mobile

This is the third Best Western we have stayed at on our current trip and by far the worst. The facility is old and although it has been updated it wasn't well done. The room decor, red and gold, is garish and the bathroom layout is terrible ( no light fixture over the sink, hair dryer on the wall next to the toilet). There is also a strange odor in the room, not bad enough to complain about, but rather off-putting. There is no ice machine on the floor although the floor plan shows one. I will be advising the woman at AAA who put this trip together for us that she should not book her clients here unless their main concern is cost. The staff seems nice enough and there is free WiFi but I am glad we are only here for one night.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank sneaks_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, June 4, 2013
Dear Sneaks, thank you very much for your patronage towards the Best Western Brand. I am sorry we did not meet up to your expectations during your visit. But your opinions and thoughts are greatly appreciated. We will look into this issue soon and fix everything by the time you get back on your next visit.

We do apologize sincerely for the inconvenience caused and request you one more opportunity to serve you again in the future.

Thank You,
Rakesh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,316 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
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Langhorne, Pennsylvania
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

Stayed two nights midweek in a double queen room on the 5th floor with a view of the Nashville skyline. While it's not a brand new hotel, it is well maintained and appears to have been updated...Most importantly, the room was CLEAN! Beds were super comfy. WI-FI was pretty good. Full Breakfast Buffet with plenty of choices. Staff was VERY friendly and helpful. Short walk to the Gulch with several upscale restaurants/live music. Music Row is a nice place to stroll around during the day, too. Downtown was a longer walk (20 minutes), and i wouldn't do it alone at night. It wasn't bad, just not a lot of people around. No problems finding a parking spot at the hotel. Only item I'd be a little picky about: NOISY a/c unit. Not a deal breaker, though. An excellent alternative to pricey downtown hotels.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jandcsmdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Manager at BEST WESTERN PLUS Music Row, responded to this review, May 15, 2013
Dear Jandcsmdb, Thank you very much for your feedback about our property. We really appreciate you choosing our property over the other properties in Nashville Downtown. Our hotel, being an older building, keeps us on our toes to have it updated at very regular intervals. We are very competitive on our rates, compared to the rates of other hotel Chains.

We are very pleased to know that you enjoyed the stay, the rooms, view and the breakfast. We are working on providing healthier options to all our guests. Our beds have the very famous Tempur-Pedic brand of mattresses. We are a very close walk to the downtown area. Thank you again for uploading pics of the view of the city as well as the pictures of the room.

We look forward to more suggestions from our guests so that we can implement them.

Thank you,
Nathan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver Bank
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed May 12, 2013

There were 4 of us on a 4 week road trip. Managed to get a room at this property which is about a 20 minute walk to " the district" . There is also a free trolley available and the trolley stop is about a 5 minute walk, There is also 2 or 3 good places to eat within 2 or 3 minute walk, and parking is free, so location is good. This is an old property and it shows, but there does appear to be some updating underway. All the staff we encountered were friendly and helpful. we were assigned a very large room with 2 queen beds. As we discovered this was a room for disabled folks. The beds were comfortable and clean, however all the carpets badly need to be replaced, The bathroom was large with a wheel chair friendly shower stall. The shower stall floor has been leaking for quite some time, in fact the grout between the floor tiles is missing in may places and the water bubbles up between the tiles--not a good thing. several of the electrical outlets are so old that plugs will not stay in place. The wifi was weak and erratic. The breakfast room was large with lots of seating. IT had hot and cold items and was well supplied, however the tables and floors were somewhat dirty. The room was quite busy so perhaps the staff were just having a difficulty keeping up. With time, effort and money, this can be a great place to stay.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ametsound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, May 15, 2013
Dear Ametsound, thank you very much for choosing to stay with us on your trip to Nashville. It was pleasure to have served you and also be a part of your vacation. We apologize for the inconvenience caused.

We did take note of the issues are working on them to resolve them quickly. We really appreciate that you brought them to our notice.

Once again, thank you very much for staying with us and we are looking forward to serving you in the future.

Thank you,
Rocky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee, United States
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 9, 2013

Stayed one night - found it on line. Last minute girl's get away trip. The hotel is older but is clean and well managed. Friendly staff. Good Location. Reasonable Price. Nice breakfast. Two very comfy double beds. The pool looked very clear and clean. The elevator walls and floor are tiled and even has a fan so the air isn't stuffy when the doors close! Nice touch.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Manager at BEST WESTERN PLUS Music Row, responded to this review, May 10, 2013
Dear Sandra, thank you very much for your review. We are very happy to hear that you enjoyed your stay with us. It is customers like you who actually help us raise the bar and help us learn to exceed expectations of our future guests.

We are an older property and we still try to have the same old world charm with a Modern touch. We have upgraded rooms with Tempur-pedic mattresses. A Very quick cab ride to the heart of the city is the most convenient or the free Metro shuttle is the most economical mode of transport. All this included with free breakfast, free parking and Free Wi-Fi makes our Best Western the best bargain in the Downtown Nashville.

Thank you very much for your patronage and we are looking forward to take care of you at higher standards on your next visit.

Thank you,
Nathan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
waterford, mi
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

We wanted to stay in Downtown, but couldn't afford the hotels there so we chose this one and we were pleasantly surprised. Although the decor was a little outdated, everything was very clean and the beds were VERY comfy (memory foam mattress I think). We were there WAY before check-in time, but our room was ready and they let us check in early and get our vacation underway. We were actually very close to downtown and it only took a few minutes to get there. Continental breakfast was in a very large room (must have previously been their bar/restaurant that is now closed), but it was nice to not be crammed in a small breakfast area. They had a great assortment of items including scrambled eggs and biscuits and gravy which was certainly a treat. We were VERY pleased with this hotel and our stay and if we visit Nashville again, we would definitely stay here again!

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank psoupWaterford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, May 9, 2013
Dear psoupWaterford, Thank you very much for choosing to stay with us on your trip to Nashville. We are very happy to know that you enjoyed your stay. we are proud to say that we are the only hotel in the Nashville Metro Area to have Tempur-pedic mattresses.

our location is in a quiet neighborhood and a quick 25 min walk to the music district. We are also connected to downtown with a free shuttle, which runs 2 blocks from the doors to the property.

Thank you very much for your feedback and also your patronage. We are looking forward to serving you again in the future.

Thank You,
Rocky
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Lake Grove, New York
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 3, 2013

This is a plain, typical Best Western Motel. Staff was so incredibly nice. Room was decent sized, with a good bed, Good lighting, and easy in and out. The included breakfast was nice an I got to chat with people from all over. There were many musicians in the hotel, young people looking for a "break" in Nashville, I suppose. Can't say enough nice about this place, but if you have business or pleasure a trip in Nashville, I'd strongly recommend it. It's right off several main highways and situated where the city meets the music row area. Plenty to do withing walking distance. The center of town and nightlife is about a 20 minute walk at most. Seemingly very safe area too.

Room Tip: It's not a fancy place all the rooms seem to be the same, I don't think one side is better t...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vickie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, May 8, 2013
Dear Vickie, Thank you very much for choosing to stay with us. We are very happy to hear that you enjoyed your stay to the fullest.

We are located at a 5 min cab ride or a 20 min walk to the heart of downtown. Centrally located close to the highway, our hotel makes it a very comfortable stop for travelers. Coupled with tempur-pedic mattresses and basic amenities, it makes the stay a Home away from Home.

Thank you very much once again for your patronage.

Regards,
Rocky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Music Row

Property: BEST WESTERN PLUS Music Row
Address: 1407 Division St, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Nashville
#38 Family Hotel in Nashville
#43 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Music Row 3*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Music Row, your window to the world of excellent customer service, quiet environment, spacious upgraded rooms and proximity to the heart of the music capital of the world, Nashville. We are less than a mile away from historic downtown where music lives all day and night. Experience the charm and pleasure of this riverfront district with the LP Field (home of the Titans) as the backdrop. Various attractions in the vicinity include the Bridgestone Arena (home of the Predators) and the world famous Country Music Hall of Fame. At the BEST WESTERN PLUS Music Row, we strive to offer you a memorable stay. This complimented with a sumptuous hot breakfast to start your day will make you want to stay longer with us. ... more   less 
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Also Known As:
Best Western Music Row Hotel Nashville
Best Western Hotel Nashville
Best Western Downtown Music Row Nashville
Best Western Nashville
Best Western Music Row Nashville
Nashville Best Western

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