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Best Western Plus Music Row
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Reviews (1,574)
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Show reviews that mention
All reviewsmemory foambest westernsminute walk to downtownroom was cleanfree breakfastcab ridewould stay here againthe breakfast areadowntown areabars and restaurantswithin walking distancebiscuits and gravyyogurthot breakfasthonky tonksstaff was very friendly and helpfullive music
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Reviewed March 14, 2013

The room met our requirements, comfortable beds, fridge And spacious room. Free continental breakfast. Bus available to take guests downtown on the hour until 2am and pickup on the half hour until 2.30am. This was a grt service for $10 and friendly drivers! Room rate was very reasonable and was worth the reduced cost to be out of the city as its only a 15min drive.

Stayed: March 2013, traveled as a couple
Thank DebBlack1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at Best Western Plus Music Row, responded to this reviewResponded March 20, 2013

Dear Debblack1, Thank you very much for your positive feedback about our hotel. I am very glad that you enjoyed your stay in Nashville and also proud to be part of your memories in Nashville.

We, At Best Western PLUS Music Row, always make sure our guests are taken care of in the best manner. We offer the upgraded HOT breakfast which, in itself, is an upgrade compared to our competition. Like you have already mentioned, we are not away from the music downtown district. We are grateful to the Nashville METRO for providing the transit system that is accessible from our hotel doors.

We also have wonderful cab drivers that are very courteous and polite. Once again, I thank you for choosing to stay with you and looking forward to serve you in the future.

Thanks,
Rocky

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Reviewed March 8, 2013

within walking distance to the Hall of Fame, also close to a free bus route that goes downtown (although the desk clerk never mentioned the free bus, just that we could take a taxi). Great breakfast. Rooms pretty clean and the Temperpedic mattress is good (we have one at home). However, this is an older hotel...bad paint and patch jobs, the place looks well used. Not sure why Best Western rates this a BW PLUS. If you have been in a BW PLUS, this does not compare to others we have stayed in.

Room Tip: take the free bus downtown instead of a taxi. the bus stops ~3 blocks from the hotel.
  • Stayed: February 2013, traveled as a couple
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1  Thank katinfoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at Best Western Plus Music Row, responded to this reviewResponded March 11, 2013

Hello Katinfoco, Thank you so much for your patronage towards our Best Western Brand. We are proud to mention that we belong to the largest hotel chain in the world. However, each Best Western Hotel is managed and Operated individially.

I apologize for us not meeting up to your expectations. Thank for giving us an opportunity to rectify our flaws. Please feel free to call us for your future reservatons. I promise that we will not disappoint you.

Looking forward to serving you again.

Thank you,
Nathan

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Reviewed March 8, 2013

I think some reviewers were a little nit picky. Yes, the hotel is dated but it's for sleeping so I can't see what the colors or decor have to do with anything. VERY comfortable beds! The staff was friendly, the rates reasonable and the manager personally delivered a new coffee maker to my room at 4:30am with a smile! The room was also clean and quiet.

Room Tip: We were on the 5th floor near the elevators & the laundry room and our room was very quiet.
  • Stayed: March 2013, traveled on business
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Thank stephani c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at Best Western Plus Music Row, responded to this reviewResponded March 11, 2013

Dear Stephani, thank you very much for your time in reviewing our hotel. I am personally very glad that you enjoyed your stay and also that we lived up to your expectation. We really appreciate the feedback that each one of you make on this website. It helps us identify our pain areas and help work on them.

On the Other hand, if we had met your expectations, this gives us an opportunity to raise the bar and help us serve you better in the future.

Thank you,
Nathan

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Reviewed March 8, 2013 via mobile

We had a group come down for a weekend getaway in Nashville. The hotel is a great place to stay and just a mile or two from down town. The room was clean and the memory foam bed was nice. We had no complaints with any part of the place. The staff was very friendly and helpful they called us several cab's "$12 for them to take you down town". We all had so much fun in Nashville and everyone is planing a trip back.

  • Stayed: March 2013
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Thank Martyinstl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Manager at Best Western Plus Music Row, responded to this reviewResponded March 11, 2013

Dear Marty, thank you very much for choosing our Best Western Music Row Hotel for your GROUP Stay. We accept with gratitude about your thoughts and opinions about our staff and the porpoerty.

Our location is the key with cheap cab rides as well as a free shuttle into the music entertainment district. Coupled with the most comfortable tempur-pedic mattresses, we are one hotel that is second to none.

Thank you very much, once again, for your patronage and are looking forward to servving you again in the future.

Thank you,
Nathan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

We stayed here for a four night, spur of the moment, discover Nashville trip. We wanted to do it on the cheap, we were burning an air voucher. The hotel is perfectly fine - what you would expect an economy hotel to be, certainly nothing fancy. It is very close to Vanderbilt college, and there is a small strip of bars and restaurants a block away. This is a very college oriented area, the weekends are crazy and rowdy. Downtown is a bit of walk from here, but we did it several times. Other times we grabbed a cab, and they were reasonable. If you are visiting Nashville, the area you are going to want to hit with all the live music and nightlife is downtown, and the nicer hotels are there. The area is booming with a giant, new convention center being finished this year. When we return, and we will because we loved Nashville, we will pay the extra to stay downtown.

When we asked this hotel for a cab, they got a 'gypsy' cab for us; an unmarked black SUV with no meter that cost more than twice what any other company charged us (we didn't rent a car, so we walked and cabbed the whole time). Fortunately, we were not going very far that night, but from then on we flagged or called our own. I don't know what the legality of that is in Nashville, but I knocked a star off for it, because it's a pretty rude thing to do to your guests. The hotel was clean, and the service otherwise, pretty friendly, although not all of the staff spoke English.

  • Stayed: January 2013, traveled as a couple
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1  Thank Shannon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at Best Western Plus Music Row, responded to this reviewResponded February 28, 2013

Dear Shannonmc, thank you very much for your time in reviewing our property. We are located centrally and a very economical commute to the center of music. I apologize sincerely for not meeting your expectations. I will look into the issue and make sure your next stay/visit will be a positive and memorable.

Thank you,
Nathan

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